Hyundai reviews and complaints 1
View all 842 complaintsHyundai - 2011 sonata w/ 10 needs transmission after 1 week
Question?
If you purchased a 2011 Hyundai Sonata 2.0 SE Turbo on Jan 5th 2011 with 13 miles when you pulled off the lot and a week later (Jan 12th 2011) were told it needs a NEW transmission would you be fine with the dealer replacing the transmission because it's under Warranty or would you want another NEW car?
This is the EXACT dilemma I am currently going through with Faulkner Hyuandai on Paxton Street. Paul Salvaggi the General Manager & Hyundai are hiding behind Warranties and paperwork with ordering and wanting to replace the transmission ins...tead of putting me into another NEW comparable Sonata.
I know it is not Mr. Selvaggio's fault the transmission is bad and it definitely is not my fault. I waited 10 years to purchase a NEW car and I want another NEW CAR not a "Fixed" New/USED car.
Hyundai's website with a message from Hyundai CEO Mong-Koo Chung states "Since its establishment, Hyundai has placed customer satisfaction as its highest priority — achieved only through meeting challenges head-on with our undying passion."
http://worldwide.hyundai.com/company-overview/ceo-message.html
Well, I'm here to tell you I'M NOT SATISFIED OR HAPPY!
When did doing "The Right Thing" become so difficult?
The complaint has been investigated and resolved to the customer’s satisfaction.
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