Carl's Jr.

I have been going to carl's jr at 41st and yale in tulsa for 2 years, 3 times a week. I do utilize the receipt survey to get the code for a buy one, get one breakfast coupon. As usual today, august 23 at 645am, i ordered the 2 breakfast sandwiches, advised i had the receipt with code at the time i ordered. I have not had a problem in 2 years with this. Today, the gentleman at the window claimed to be the manager. He gave me back my receipt and told me he could give me the discount because he couldn't access the special discount area. I ask for a supervisor as i was a regular who uses this coupon every week. He said not today. This should not be problem since it is your survey reward to your customers.

Tuesday evening, november 3, 2015, I was returning from orchestra rehearsal and as I often do, stopped by the drive-thru, and ordered 2 cheese quesadillas. I have never, in my years of going to this neighborhood carl's jr., had an employee be rude or ignorant with me — always polite, friendly, helpful. That night, the clerk, carla, told me my bill was $4.75 as I stopped at the receiving window. I handed her a $5 bill and 3 quarters. I know they were all quarters, as I felt them stacked to be the same size. Carla dropped one of the quarters as she took my money from me. She said, "crap!" and looked down but then, came out of the restaurant and looked next to my car door for the lost quarter. She picked up a coin and went back inside and I observed her making coin change for me from the register. I told her that she owed me a dollar bill and not any coins. She replied that I had given her 2 quarters and a nickel. I told carla that that i'd given her 3 quarters, as i'd handed them to her lined up in my hand and that she'd dropped one of the quarters. She raised her voice, saying, "no, you gave me 2 quarters and a nickel!" not sure how she was so certain of that since she dropped the bottom coin. I then told her that my quarter may have rolled under my car or the car behind me. I also, was in a loud voice by this time. She went on arguing with me louder and louder until she went and got the manager. The manager told me that I should not have argued with carla. I told the manager that I was the customer and have never been treated that rudely and ignorantly over $.15 by a clerk before and since I was the customer, carla should have not gotten out of control with the saying "crap", coming out by my car, and arguing with me over the small change. It has been 2 days since this occurance and I am still peeved about it. I told carla that I have been a public school teacher for 46 years and do not tolerate an attitude like hers in my classroom, that prepares students for the real world. She snapped back that she did not have an attitude — believe me, it was an attitude that your company would not want representing the carl's jr. Name — very disrespectful. I have the right to ask for my correct change as a customer. If I let $.15 go, as I probably would have had she simply apologized, or the manager had apologized instead of telling me that I should not have argued with carla. Who is carla? I believe she needs counseling before beginning to clerk on how to treat customers, what to do when she accepts change, as it was dangerous for her to come out right by my car as I did not have my car in park. It is my opinion that this girl could be a more effective carl's jr. Employee if she thought before responding, or got her manager to handle the situation if she needed assistance. Wow. Not a place I wish to go when I want to get my lunch for the next day when you have to fight for the change you are owed! Sincerely — d. Wakeley