Fifth Third Bank / 53.com

We've been personal banking customers for over 50 years without much hassle. Recently our auto pay for Duke and Cinti Water Works do not work.

The most recent Duke bill has gone unpaid, even though 5/3 has a copy of the bill and the account is set on auto pay.

We tried to change the payment address for the CWW bill but had to set up a new account. However, when trying to set up a recurring payment with the new account, an Auto Pay screen allowing a selection of Pay Full Amount and When Bill is Due is not provided. Instead a Make Payments screen is provided, which requires an entry of a fixed payment amount, a fixed frequency, etc., which is inappropriate for utility bill payments.

We have tried to get help from our local branch. They agreed it didn't work but no more. We just spent over 2 hours on a service call without success.

We are requesting a prompt return of the reliable Bill Auto Pay service that we've used with no problems for years. Otherwise, we'll be forced to find another local bank that can reliably provide this basic service.

Looking forward to hearing from you.
Kay and Rich Eby
[protected]
[protected]@fuse.net
Acct No. [protected]