Over the last 4-5 months, I have certainly found discriminatory behavior to exist at the Niagara Falls branch by the manager (I believe her name is Deanne) in Walmart and in their Buffalo Branch by the assistant manager (also a female). During this time, I have requested to speak to Andrew the regional manager and not one call back. On yesterday, Deanne told me he would call m back by 2pm-and not one call.
These are some of the most disgraceful racists people put in banking jobs with no oversight!! I watch this bank pay then reverse out payments and charge me excessive fees in the amount of 1k. First, I don't have NSF's. Second close to 14k deposited into this bank for household expenses. This bank needs oversight and possibly a class action suit to address the hateful attitude they have towards people of color with money.
The complaint has been investigated and resolved to the customer's satisfaction.