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CB Fast Food Chains Popeyes 321 W 125th St, New York, NY, 10027, US
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Popeyes
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Popeyes

321 W 125th St, New York, NY, 10027, US
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1 complaint
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Working hours
Mon
11:00 am - 10:00 pm
Tue
11:00 am - 10:00 pm
Wed
11:00 am - 10:00 pm
Thu
11:00 am - 10:00 pm
Fri
11:00 am - 11:00 pm
Sat
11:00 am - 11:00 pm
Sun
11:00 am - 10:00 pm
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A
8:20 pm EDT

Popeyes - Customer service

Hello, I would like to report an incident that I experience at the popeyes on 125th st and st nicholas ave. I found the server very disrespectful. I understand the workers have a very difficult job considering the volume of customers frequenting this location. However, I always feel they do not consider the customer and are disorganized in there practice causing the line to be extremely long. After waiting @20 min to order I requested 5 fish sandwiches and 2 fries. I repeated the order 3 times because I was not sure she was clear. I waited an additional 10 minutes to get the order. When arriving home I found I was given 1 fish and 4 chicken sandwiches. I had to go back to the store. After the requesting a correction of order the server albeit called me a liar when she claimed I did not ask for fish but requested a combination. First of all I do not eat meat. Second she became very argumentative. I had to tell her I will not argue with her to make her stop. I 65 yr old am a health care worker and have no time for such disrespect. I was totally offended.

Desired outcome: Customer service education and respect for the people of the community that frequent the establishment

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