Ross Dress for Less

I went to return an item bought from another ross store..the associate gave a little old woman ahead me a hard time. Then when it was my turn she scratched off the tag of pair of shoes and told me sorry I can't return these, very rudely and impolitely. This associate should not be helping with customer service being rude especially to the elderly. This associate seemed like she just wanted to go on break and not assist other cashiers with the long line of checking out. This associate should be consulted with about her behavior. A!