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Moe's Southwest Grill

4120 Quakerbridge Rd, Lawrence Township, NJ, 08648, US
Sun 11:00 am - 9:30 pm Working Hours
Sun:11:00 am - 9:30 pm
Mon:11:00 am - 9:30 pm
Tue:11:00 am - 9:30 pm
Wed:11:00 am - 9:30 pm
Thu:11:00 am - 9:30 pm
Fri:11:00 am - 10:00 pm
Sat:11:00 am - 10:00 pm

Reviews and Complaints

[Resolved] Moe's Southwest Grillburrito, burrito bowl, burrito bowl, salad (4 meals)

Hello:

I just ordered $60 worth of food (4 lunch meals) through DoorDash and EVERY SINGLE MEAL WAS WRONG!

1) The salad did not have any chicken on it and it was missing pico as well.
2) The burrito did not have guacamole like it was supposed to, but the rest of the meals requested with guacamole had it. There were also parts of olives in it and I'm allergic, so I had to throw out my entire meal and could not eat anything.
3) The bowl was missing chicken, lettuce, and olives.
4) The second bowl was missing corn and guacamole.

When I called the location, the manager told me that all he could do was have me come into the location after work to show me the camera's and compare the order against the ingredients put into each item. I do not have time or energy to do this. He also said that the Door Dash driver may have adjusted the meals, which is absolutely ridiculous because all of the meals were secure.

I would like a refund of these meals ASAP please.

Thank you,
Alyssa Steinmann
[protected]
Alyssa.[protected]@mrm-mccann.com

  • Updated by Alyssa ST · Jul 30, 2019

    I just ordered $60 worth of food (4 lunch meals) through DoorDash and EVERY SINGLE MEAL WAS WRONG!

    1) The salad did not have any chicken on it and it was missing pico as well.
    2) The burrito did not have guacamole like it was supposed to, but the rest of the meals requested with guacamole had it. There were also parts of olives in it and I'm allergic, so I had to throw out my entire meal and could not eat anything.
    3) The bowl was missing chicken, lettuce, and olives.
    4) The second bowl was missing corn and guacamole.

    When I called the location, the manager told me that all he could do was have me come into the location after work to show me the camera's and compare the order against the ingredients put into each item. I do not have time or energy to do this. He also said that the Door Dash driver may have adjusted the meals, which is absolutely ridiculous because all of the meals were secure.

    I would like a refund of these meals ASAP please.

  • Resolution Statement

    Resolved