Popeyes reviews and complaints 2
View all 1322 complaintsPopeyes - Service was horrible/cold food
On 01/25/22 about 6:45 pm, after dealing with a rude cashier (by being snappy and not listening to the order by having to repeat it and being cut off in mid conversation) who took my order (white male) in the drive thru, I received my order at the drive thru window. After testing the fries, I noticed they were cold and informed the cashier of the matter and attempted to return the cold fries, instead of taking the cold fries he said, he would replace them and to move ahead and he would bring out fresh ones. after about 10 minutes had past and watching multiple vehicles leave the drive thru, at one point another frustrated customer come from inside the lobby of the restaurant on foot and confront the same cashier at the drive thru window about something and then return back to the lobby, after that took place I figured there was no need to join in the frustration's of the customer's in the lobby about my cold fries instead I left without the fresh fries due to no one was going to show up...
R. Winston
Popeyes - Charges for order not received
February 20, 2021, at 5:47 p.m. CST, I attempted to place an online order to the Popeyes location in Blue, Springs, MO. The order indicated it was going to the location on 40 Highway, Independence, MO. I cancelled that order and tried again for an order in Blue Springs, but again, it went to the Independence store. I tried for 30 minutes to call Popeyes in Independence but the line was busy.
I went to that location and they had no order for me and I had not received a confirmation from Popeyes. Later in the evening, I received a receipt for my order via email. A short time later I received an email saying my order was getting cold. Again, I was unable to reach them by phone.
I have submitted numerous complaints on the restaurant's website but have not been contacted.
Due to an eye infection, I wasn't able to search other options for my complaint.
Desired outcome: Refund my $18.04
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