Menu
CB Retail Stores Dollar Tree 2015 Walmart Way, Radcliff, KY, 40160, US
Dollar Tree company logo
Dollar Tree
reviews & complaints
Dollar Tree company logo

Dollar Tree

2015 Walmart Way, Radcliff, KY, 40160, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Phone number
Category
Working hours
Mon
9:00 am - 9:00 pm
Tue
9:00 am - 9:00 pm
Wed
9:00 am - 9:00 pm
Thu
9:00 am - 9:00 pm
Fri
9:00 am - 9:00 pm
Sat
9:00 am - 9:00 pm
Sun
9:00 am - 8:00 pm
ComplaintsBoard
S
12:36 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Dollar Tree - Poor customer service

Visited the Radcliff, KY store today, 7/16/2021. To say my customer service experience was unsatisfactory is an understatement. A little background on myself, I have been in customer service for over 40 yrs and know the difference of great customer service. I visit and spend well over 10k a year in dollar tree locals. My experience today was the worst I have experienced, to the point I walked away from over 80 dollars of merchandise. The cashier was obviously new and could not count. I had multiple of items, including 25 of several things. I politely asked the manager Patti if she would key these items in to expedite the transaction, to free up the line of customers. Not only was I ignored, but the cashier proceeded to count these items at different times. I became so frustrated with this scenario, I walked away from this transaction. Have never done this, so this tells you my level of frustration. To add to this, I contacted corporate and asked for the dm's voice mail, Mr Wasley. Left a message and phone contact asking for a call back, this was 11am today 7/16/2021, no response. I then contacted the regional manager, Mr Gary Perkins, left a message, no response. Having been in customer service for over 40 yrs, I know one very unhappy customer relays this unhappiness to at least 25 others. This situation needs to be addressed. If you chose to follow up on this I can be reached @[protected], respectfully yours, Sherry Creek

Read full review of Dollar Tree
Hide full review

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.