Not only can I not get a hold of anyone on the phone, but even went to store location and was told they could not help me. I was told that purchasing the unlimited was tag would be 13.00 for every month. Noticed that bank took 32.00 out. After I tried to contact unsuccessfully through multiple channels, went to physical location and was told they could not cancel or refund. This is weird guys, I should not have to do so this just to get the membership canceled or my money back. At this point I'm thinking I need to hire a lawyer. LLC does not mean you can do whatever you wish
The complaint has been investigated and resolved to the customer's satisfaction.