Zips Car Wash

I went thru your car wash on 1/28/24 Sunday and paid $18 for a car wash that was to wash my hole car. But when I was swiping it out. I seen lower half my car was still dirty and wheel well and rims didn't even look like they were touched. You have high price fine but car wash does a [censored]ty job. Now I have to go and finish cleaning my car because it's white and there still salt and stuff still on it. I would like refund

I purchased the monthly wash in early October. On the third visit, October 17, 2023 my car was damaged with deep scratches. After trying to resolve the issue, with absolutely no customer service, a month later corporate refused to pay for damages stating that they couldn't see it on video and it didn't match equipment. Both body shops stated that this was damage consistent with a car wash. The local stated that Zips consistantly has this type of damages and that they will refuse to pay. Zips has an "F" rating at the BBB and if you look at reviews online there is a pattern of this problem. BUYER BEWARE! The $10 deal was not the $3000 cost. Use a touchless wash.