JC Penney

My name is Bruce A Griffin [protected], along with my wife, Marie Griffin, we have been loyal customers to JC Penney. We love the idea of receiving reward points so we shop at JC Penney frequently. Recently, my wife purchased 2 shirts for my daughter and used the $20.00 in rewards that we had accumulated. we were not told that if the products are returned, we would lose our points. our daughter did not like the shirts, so we only received a return of the total of the shirts minus our reward points. we were told that the reward points cannot be put back into the system to use later. if my wife would have known that, she would have waited and brought my daughter to the store to pick out what she liked and we would not have lost our reward points. I think this is an unfair practice and makes me question JC Penney's ethics. as much money as we spend in your store, I feel like it would not be such a big deal to just refund our rewards points (to respend on merchandise). Please look at fixing the policy as I know Kohls does this. Thank you.