GoToGate reviews and complaints 1
View all 520 complaintsGoToGate - Credit towards a rebooking
We've been trying for months and put on hold for hours to get a US$943 credit owed us by Go To Gate towards a rebooking. When they do answer we get the same "It'll be done and you'll get a call within 48 hrs", but they never call. I see a myriad of similar complaints online. They asked for the flight we want to rebook and it's 15 NOV, 22, TO 0202/TP0822, but again no reply. HELP PLEASE.
Mary and Harvey Sacks
PS The price of the new tickets are less than $943. If they won't rebook, then we want refund please.
Desired outcome: rebooking or refund
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It is an irresponsible and dishonest company. Since 2021, my flights have been canceled due to the pandemic and since that date, trying to get another reservation and nothing is going crazy. I paid $1, 156 and it is not possible for me to lose them. the airline told me that I could be reimbursed but that I had to call the agency where I bought them my flight was with NORWEGIAN with reference #KQOKEG and KQPMOH have been honest and return the money or make another reservation
My flight corresponding to my booking reference LM8NWB has been cancelled by KLM.
KLM told me I am eligible to refund.
I called GOTOGATE 2 times, spent 3 hours of waiting time on phone, send several emails.
AND NOTHING ! they always find an excuse to not reply to my cash back demand.
I want to be refund asap ! this company deserves a complaint and to be put out of any business.