Geek Squad reviews and complaints 1
View all 395 complaintsGeek Squad - computer repairs
Late August of this year my son took his 2 year old Dell Inspiron laptop to the Geek Squad at 2200 S. University Drive in Davie, FL because it wouldn't start. He was charged $212 to diagnose and repair the problem. When he went back a week later to pick it up, he was told the operating system was corrupt and both solid state drive and motherboard had failed. Seriously, what's the likelihood of those three things all happening at the same time? Furthermore, they said the laptop couldn't be repaired and simply returned it broken.
Smelling something fishy, I shipped the laptop to Dell and within a week got a repair estimate for $59 ($9 parts/$50 labor). My son now has his laptop back in working order and we will never again use Geek Squad.
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