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Reviews and Complaints

ChewyCustomer security data breach should not have happened

Since the Covid19 Pandemic began in March 2020, I have been buying my pet's food online from Chewy twice per month and leave a credit card in the database sometimes. The site should be secure, but it isn't. I received an email alerting me to add a credit card with a higher limit on an order I never placed. When I logged into my account, a new address in California 123A ST,
Concord, CA [protected] for dog food in the amount of $350 to be shipped to this address every week. I had to pay for a background check to find out who lives at this address. Chewy would have authorized that order if I would have had one of my other cards on file. I also googled complaints about security breaches with Chewy and found three complaints for the same issue within the past three years. These huge corporations need to update their security for their customers... this is unacceptable.

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    ChewyNot return calls from corporate office

    As many people here have noticed. Corporate world is totally ignoring people who pay for their existence, it is my pleasure to say screw you Chewy. Bang, some other people's pockets. But I will not spend a single penny on any products. It is a matter of politeness and a certain way of being to conduct business. And you do not fit in any of this description

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