Truist Bank (formerly BB&T Bank)

On March 8, 2021, I filed a written complaint about a person at the Truist Bank branch at 2500 McMullen Booth Road, Clearwater, FL 33761 - the person, Joseph Hanna, Personal Banker, told me that a check deposited on Saturday, March 6, 2021 had available funds on Monday, March 8, 2021 and he even called a person at headquarters. When I used my debit card associated with my checking account to mail documents at the USPS near me, the transaction was denied. Since filing my complaint on March 8th, I have not received a reply from Truist Bank nor any apology for giving me incorrect information about my deposit and monies available in my checking account. When I went back to my branch Truist office, I spoke with Karen Lee, and she said the deposit would go through by midnight on March 8th and have funds available on March 9th! (She was correct!) However, Joseph Hanna was wrong and whomever he spoke with at Truist headquarters!

I want to hear back about this complaint of misinformation from Joseph Hanna and at least get a formal apology from somebody!

Roy B. Bliven
Account ending in 3198
Email: [protected]@Gmail.com
Cell phone: [protected]