H&R Block / HRB Digital

I am a customer at H&R Block and I had my identity stolen so someone could do an Emerald (program) Could not use the "L" word. I had no idea what this was, until while re-doing my taxes, it came up that I owed the money. They told me 45 days later I would hear something as to who had gotten my social security number, etc. It has been 52 days now and NOTHING. I call them, but they never call me back. I have to call them multiple times, otherwise, they would never call me. I have had it with this and am resolute to contact a regional manager of H&R Block. I have been working with the Pike Creek Office in Wilmington, DE. My taxes being done by H&R started out badly, as well, beginning at the Shipley location in Wilmington, DE. I had to wait several months after they re-did my taxes, and I was so busy I never called them. When I finally did call them, they knew nothing about my tax situation and I had at least 3 different people call me to ask me how things were going and was I happy with H&R Block! The person I originally worked with does not work with H&R anymore, so could it have been this person who stole my identity? I find waiting for this long to find out who stole my identity to be atrocious. This is an IMPORTANT MATTER. My identity! Someone has my social security number and they are taking their time finding out who did this! Furious!