Geek Squad

We checked in our laptop at the Geek Squad desk at the Best Buy in Redding, Ca, on 4/21/21z. They told us they would call us. No phone call or contact for 4 days. The store doesn't take local phone calls at this time. Received an email on 4/25/21 saying the laptop was checked in at 11:09am. Worked on at 11:11am. Checked out and picked up at 11:13am. Still no phone call. Drove to the store and they admitted to doing nothing, saying they decided it was a "hardware" issue, even though we told them that a USB port stopped working after a software update. This location is inefficient, inept and unacceptable.