McDonald's reviews and complaints 1
View all 2864 complaintsMcDonald's - coffee service
I would like to complaint a branch of Mc donalds (the address is 12602 Alondra Blvd. Norwalk, CA 90650 and the incident happened on May 28, 2009 in the afternoon) for poor service and disrespectful employees particularly the cashier who served me. I have a "buy 5 Mc cafe coffees, get the 6th one free" card. I ordered one iced hazelnut coffee which is served in a Mc Cafe cup. So, I showed the card to the cashier but she refused to punch my card and she said that it's not a Mc Cafe. I asked her "why is it served in a Mc Cafe cup?" then she just ignored me. I was really insulted. I complained to the Manager Brenda Aviles. But she also refused to punch the card. Why is it a big deal to them since I didn't have any problems with the other branches of Mc Donalds where I've ordered the same Mc Cafe coffee. Actually it's no big deal to me cause what is a 2 to 3 dollar coffee. But this kind of inconsiderate and disrespectful behavior of employees towards customers are totally unacceptable. I hope my voice will be heard by the Mc Donalds head office.
The complaint has been investigated and resolved to the customer’s satisfaction.
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We purchased McCafe Premium Roast K cups at Sam's Club in Niles, OH. It has the Keurig label on it. When attempting to use the K Cup in the Keurig machine, the grounds flow out of the K Cup and clog the machine. I tried other brands we had on hand and they brewed fine. I am very disappointed in McCafe coffee as it is good. My purchase information for our Mc Cafe purchase is as follows: purchased 01/13/2016, sales slip ID number E 347859 McCafe SSOUPF. Cost $34.98. Club manager is Mr Zban, phone # [protected]. As Retirees this is not taken lightly to spend this amount and then contend with a bad result. What are you willing to do to make this right for us? We would hate to leave this product but have no choice. Thank you, Paul & Patricia Takacs; 105 Beechwood Dr., Cortland, OH pnp210@aol.com