TurboTax

I paid a total of $79 and $30 dollars for this tax filing so far, and Iam not done yet
today is tax due day 15th april2019. They inserted the wrong AGI into my federal tax forms and the federal filing was rejected, and also my state return was rejected since Pa does not allow anyone to file electronically if the federal return is rejected.
Their help desk was of no help, they tried to get me to sign up on the IRS website to find the exact AGI the IRS had on file for 2018, but they could not look up my phone
number to verify it was me, they do not recognize TRACPHONE mobile phones
so I printed out both Federal and state forms and sent them into the proper addresses.
CAN I GET A REFUND of the wasted money, THEY KNEW THERE WAS PROBELMES WITH THEIR SOFTWARE IN 2018 AND LEFT US TAXPAYERS IN THE DARK, BUT THEY TOOK OUR MONEY.