Kroger

I have a catastrophic illness that requires a lot of medication. Last year is was around 250, 000. and you would think for that kind of money this pharmacy would want to fill these prescriptions for me. I have great difficulty in getting my medicine on time. This last month Cindy sent the refill to my old doctor even after I told her many times of the new doctors information. My last order was missing a very important prescription and she lied about sending the script to my correct doctor and importantly she sent out my order without this prescription and never let me know and never said anything I was left to research and find out what she did this time. Its now the middle of the month and i have not received my medication. I called this morning and the manager would not come to the phone. Her name is Terla Arciga. This pharmacy has been horrible "Kroger" bought out the old pharmacy I used to go to and so I was atomically their customer. I had amazing service from the old pharmacy and now its Kroger and life is hell because of them. When i cant get my medicine and am forced to go through the process of finding a new pharmacy and get all new prescriptions from my doctor and then find a great pharmacy like the old one before this one. This pharmacy constantly will send out needles the wrong size that leave me bleeding and this is an assault on my health. The person who is on my account should be fired. I even lost it and yelled at her for her constantly lying. That ruined my day, who likes to fight for fairness and their medicine. I have decided I will keep filing documents and keep going up the chain of command here including sending my story to the NYT news paper and any radio and editorial I can get to help me expose this incredible story. The pharmacy could correct this by just having a stock of what we get every month. They believe they save money by not stocking medicine and so it makes the customer have to go to the pharmacy many times to get their monthly order or it traps a person in their home many days a month waiting for the delivery. If my hardship is not interesting to you, then educating the population on why they must go many times in a month to get they're monthly order will bring some understanding and maybe congress or our state representatives can stop this putting the customer "last" to an end. This pharmacy location is at 6240 Wilshire blvd. Los Angeles ca. 90048 and the phone number is 800-806-0020