Home Depot

On 11/02/2020 we ordered hardwood flooring from Home Depot in Hercules, CA. The order was to be delivered between 11/13 and 11/18/2020, so we stayed close to home expecting the delivery. We thought it would be nice of them to give us a heads up the day before, but they did not offer this; also there was no way to track it, and no way to know when it was on its way, or to tell when it was imminent. So we stayed close to home and waited. It was not delivered by the 18th, and though we tried to contact them to find out why not, we got no response. Today, 11/23, my husband went in person to the Home Depot and found out that they had cancelled our order four days after we had placed it (11/06), never telling us they had cancelled, nor why. We had charged it to a credit card, and when they cancelled the order, they did not refund our credit card. This is absolutely unsatisfactory!