ARCO reviews and complaints 1
View all 173 complaintsARCO - customer service
I travel from LA to San Francisco and back once a week and stop at this ARCO frequently. The store is nice, clean, and most of the employees are friendly. However, there is one employee, an older Hispanic man, that is drunk every time I stop there during the day or evening. I think his name tag says Rene. I can smell the alcohol on him and he can be downright rude. He doesnt want to listen to customers and gets impatient if he has to explain things. I have seen him so drunk that he has had a hard time talking. He shouldn't be allowed to drink while on the clock and it needs to be addressed. It is a safety issue for not only him, but fellow employees as well as customers. I only.continue stopping at that store because the other employees are so friendly and its refreshing to see bright smiles from the girls working there. I would hate to have to find another stop because an employee doesnt understand there is as time and place for drinking, and the workplace isnt it. Save that for your off time.
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