AT&T

On October of 2021 I was offered a rewards card on line for service which I acquired. I called the rewards center about two week after installation and they said it was too soon and to call back. I called back on 1/11/2022 and got nowhere. Both the rewards center and customer service has no info on this. After spending 2 hours and 6 transfers back and forth I am doing a formal complaint. I was lied to on the original contract that I would get this reward. No one can help me.