Parker and Sons reviews and complaints 1
View all 18 complaintsParker and Sons - Rebate for new ac/furnace
I purchased a two new ACs + a Furnace from Parker and Sons which was installed on December 12, 2022. Part of this deal was a rebate from the electric company (SRP) of approximately $500+ and a $2000 Mastercard. As of today, May 22,2023 I have not received either, When I first called their office about this matter, I was told the person who handled the rebates had quit and a new person had just been hired.
The electric company has copied me in emails to Parker and Sons advising them that they need correct information as well as additional details of the new AC units, Also a different person was addressing the $2000 Mastercard rebate and inform me weeks ago that since it had been so long since the purchase, he would have to go to upper management to get the rebate.
Currently, my calls to Parker and Sons have not been returned.
It is important to also add, the team that installed the AC units and furnace were excellent, as well as the new AC units! Also, service technicians who have come to address issues with the equipment and other services (water heater maintenance) were very good and professional.
My issue is with receiving the rebates which were part of the $24,500+ purchase.
Six months is way too long to complete the transaction!
Desired outcome: Perform the administrative functions so as to deliver the Rebates.
Latest Parker and Sons Reviews
Parker and sons don't honor their membership one star is far too many, don't deserve any Rebate for new ac/furnace Water heater replacement Poor follow thruGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!