US Passport
reviews and complaints

My fiancé Katherine has been waiting for her passport for over 10 weeks. We are supposed to leave for our honeymoon on June 18, but it doesn't look like we will be able to go because of the passport chaos. She has tried to call the number posted on the State Dept. passport website, but it just says that the call volume is so high that she can't be helped, then it hangs up. She then went down to the passport office in Washington D.C. and it was utter chaos. She waited in line for over 5 hours. Some people where there from the day before. When she finally was helped she met with someone who said that her passport is in New Hampshire, but she can only E-mail the facility to ask them to send it. There was no phone call to the facility, no contact phone number or E-mail for Katherine, no type of accountability for getting the passport in time. We are hopeless at this point.

Katherine is going to go to the Passport office again. There are lines out of the door. Somebody needs to be held accountable and I think it should be Maura Harty, Assistant Secretary, Bureau of Consular Affairs. She is in charge of this and it has become a large mess. Any help or attention to this matter would be greatly appreciated.