The complaint has been investigated and
resolved to the customer's satisfactionResolved US Express — awful experience
resolved to the customer's satisfaction
I was accepted into the orientation program at US Xpress. I quit my job, that is how confident that I would be hired by US Xpress. They paid for my bus fare from NJ to Ohio, a very miserable Greyhound bus ride. I arrived at the Medway, OH terminal on Tuesday, to start Orientation on Wednesday. Wednesday comprised of passing their physical, which included lifting 48 pounds over my head, I passed the drug test, and road test. I then started in-classroom training, which is a three day program.
In the midst of my third and final day of in-classroom training, I was given a little note, with the number #4225 to call. It was Human Resources. I called that number and was told, 'You do not meet our criteria, we will not be accepting you into US Xpress'. When I asked about my return bus fare home, I was told, 'It is in your 'driver package', US Xpress is not responsible for your return fare home'. Well, you don't GET THE DRIVER PACKAGE UNTIL AFTER YOU ARRIVE AT US XPRESS!!!
So, basically, I was stranded out in Medway, Ohio. Thank God I had enough $$$ left on a credit card to pay my bus fare home. Otherwise, I would have had to hitchhike, and for a woman, that is a very dangerous situation to be put in. If I were forced to hitchhike home to NJ, it could have had disastrous results, IE: Raped, murdered, arressted for hitchhiking, etc.
I was SO excited about the possibility of driving for US Xpress. Now, I know differently. What they did to me was immoral, unconscionable. That they could do that to another human being, and a middle aged lady like me, is beyond my comprehension. My brain is still reeling, and now, I am unemployed, and may not be able to collect unemployment since I quit my former job.
BEWARE OF US XPRESS!!!