I dropped off a box with a P label the man told me it's supposed to go to the post office but I will take it and make sure it gets there I just can't give you a receipt. I trust of the store being that I go there so often after a week or so I called UGG they said it was never scanned to where I dropped it off I've been contacting the owner for almost a year he told me to go to the post office I explained I don't have a tracking number because you never brought it there. I tried to settle this with him being that I'm a neighbor of his! No response to me or BBB.