The complaint has been investigated and
resolved to the customer's satisfactionResolved Universal Vacation Club — Shady deals with timeshares
resolved to the customer's satisfaction
Dear Complaints Board,
I recently purchased a timeshare at Villa del Palmar Flamingos with Gareth Jones November of 2009. I called and spoke to Daniel Sauer, Gareth's manager, to which he said that he will try to take care of the situation with no reply or response from him in over a week.
I have filed two complaints with the boardmembers and UVC! Surprisingly no response. Please don't allow this to happen to anyone! I don't understand how companies can get away with this considering one of the UVC headquarters is in San Diego with the Villa Group.
We were promised many things from Gareth to which we believe was mostly false:
We were told by Gareth Jones at Villa del Palmar Flamingos:
-Continental Connections (CC) would sell our current timeshare ( San Diego) for $28k within 6 months after the purchase Villa del Palmar Flamingos. He also said that Continental Conenctions would give a $9, 500 good faith estimate (to which they have no knowledge of). I have proof of this this referral because I have a business card given to me by Gareth Jones and a point of contact at CC by the name of Karen Bryce. After spending $650 for their services and numerous messages, she has not replied to my calls.
-Gareth also told us that we could list our timeshare with CC just incase we couldn't make it to the Flamingos to help pay our association fees as an investment property. Later we read that the contract was for only personal enjoyment which was a lie.
-Gareth also told us a reserved 20% of all Interval International hotels cater to the Villa residential customers and the Top 20 Chairman's Club, so we could purchase 4 getaway weekend at a set price of approximately $299 to $749 a week. This was also a lie because we already Gold Members with Interval International.
-Gareth also changed his story when we signed the contract. We were under the impression that we would own title to the timeshare as a tax write-off instead we own a 30-year lease. He said there would be a small fee of a $1 to renew the timeshare after the 30 years to which was also a lie after talking to the customer service department.
Please help anyone! You can contact me, David, at [protected]@rocketmail.com
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