Universal Vacation Club International / UVC International
Las Vegas, Nevada
United States - 89119-3615
Are any other owners, like me, at Villa del Palmar-Flamingos fed up with the annual 20% increases in maintenance fees for the last few years? Have you also been stonewalled by the operator when you requested reasonable explanations for the increases. Have you been insulted with the line "it's legal"? If so, contact me with your story. I'm a retired accounting and finance professional that has experience in exposing overcharges and dealing with difficult companies. If there are others like me, we need to take united action to avoid future abusive increases.
ad my first Mexican vacation in Cabo San Lucas in April 09. Fell in love with the place, the lifestyle and...
I hope to possibly help others from my timeshare nightmare with Universal Vacation Club.
My wife and I went to Puerto Vallarta Mexico in April of 2006 on our honeymoon. Once we arrived at the airport, we were invited to a presentation. My wife and I were hesitant but we agreed to go. We were picked up and brought to Villa Del Palmar Resort where we were introduced to Terri. Terri appeared to be a confident woman who really knew what she was doing. Normally, I'm a very skeptical person, but I must admit that she had us wrapped around her finger. She said many things that we later found to be untrue about our timeshare. We were told that you could deduct your timeshare on your IRS taxes because you would own investment property. She also said that we would not only be buying a vacation, but an investment for our future. She also told us that if we wanted, we could easily rent or sell our timeshare if we ever were too busy to travel which is completely untrue. Once we agreed to purchase the timeshare, they never even once mention that there was a 5 day cancellation period. Instead, they pointed out that if we were to cancel our membership, we would lose our down payment and possibly be reported to the debt creditors. Once our honeymoon was over, we went home and realized that we had made a mistake and needed to cancel our membership but it was too late. Not really knowing our options, we stupidly paid off our timeshare and continued to pay our maintenance fees in fear of having our credit affected and hopes of selling it one day. Of course to sell it, you have to keep the timeshare for one year. This is where we had made the mistake. What we should have done is file a complaint with the Federal Attorney's Office of Consumer (PROFECO) web site(http://www.profeco.gob.mx/english.htm). I've tried filing a complaint after 2.5 years, but they told me that there is a statute of limitations of one year since the purchase of my timeshare to file a complaint. So, even though it is too late for me, I urge anyone else to try to file a complaint with PROFECO([protected]@profeco.gob.mx). I don't want these stinking timeshares to take anymore money from unsuspecting victims.
Hope this helps as many people as possible and if anyone has any suggestions on what I can do with my timeshare, please let me know.
We were stopped at the Puerto Vallarta airport after we got our bags and were told these people were from Apple Vacation and they wanted to talk to us about upgrading our stay, they told us that we were Premier customers and were eligible for this upgrade. The gentleman told us we needed to meet with a representative from the upgraded resort and he wanted us to commit to a date so we agreed to meet on Sunday, this was Friday. He said he would pick us up Sun. We were then given a taxi ride to our resort, normally with Apple vacations ride is on a bus with the people in the colorful shirts, but we were told we were Premium vacation guests and this was part our our vacation.
We went to the Flamingo Resort on Sunday and were greeted by a gentleman named Gareth who took us to breakfast then showed us around, we asked on several occasions if this was a time share and were told over and over it was not, that it was an exclusive invitation for us to experience this resort, we were told we could spend the day and enjoy the facilities if we desired after his 75 minute presentation which was information letting us know how we could make this our vacation destination.
We got the whole sales pitch and Gareth made this sound too good to be true, finally after 2.5 hours Gareth got to the point. We told him we were not comfortable making this kind of decision in such a short time and that we needed time to think this through, he then offered for us to stay the day, then said he could see if they could 'move us in' so we could appreciate the amenities there, that if we made a decision right then they would 'allow us a special considerations of 5 days to cancel' no strings. He told us to talk about it and he would go and see if they could move us in. We told him this was not a deal maker for us, that we were fine at our resort and that we had paid for the all inclusive there and weren't prepared to leave that behind. He said they would provide the same as what we had 'if' he could get the ok from his supervisor.
He came back and told us they would be happy to move us in, that the cost for us to stay there would normally be $2000 but if we signed the agreement there would be no charge. We told him again that this was not necessary and wouldn't make a difference in our decision. He said if we were to stay then if we had questions he would be right here to answer them rather than us being so far away at our resort. We agreed to the term once he told us we could have unlimited summer weeks, but said this was not the norm so we were not to tell anyone at the resort that he gave in to our demands, however through out his presentation he told us no less than 5 times that everyone gets the same deals, and there were no special circumstances given to anyone, all deals were the same.
Guess this should have been our first and biggest red flag but we decided to leave our resort and move in, Gareth reimbursed us for the taxi to come back and also for our trip back to the airport when we were to leave.
We had ample opportunity to visit with other folks at the resort, and through out the course of 2 days we heard so many different offers and concessions that our heads were spinning. We went to find our sales person Gareth to voice our concerns (we were told to speak to only him if we had any questions or concerns) but were told he had the day off, this was Wednesday, we checked again on Thursday and he was off this day also, we were leaving on Friday and had lots of questions and concerns about the contract we signed and we knew we had to get this settled before we left because we only had the 5 days and Friday was it.
this place makes you sign for every thing you get, every drink or meal we had we signed for, we were constantly reassured by the staff that this was normal and no charge but we were still skeptical so we checked with the front desk to see what our room charges were, when we were told our balance was zero we were relieved.
We finally got a hold of our rep and voiced our concerns, he told us everything was fine, that we would get all this in writing when we got home, yet he wasn't able to answer our question about all the different offers that were given out, so we said we needed to talk, the person from the front desk told us the amount of $20, 515.78 peso's or around $1400 was what we owed for our stay there, we told her we were still not sure if we were canceling our contract and she told us we were to go and speak with the finance person, that he wanted to see us right away. We went to his office and he asked us what our problem was, we told him our concerns and he laughed at us and told us there are many different deals that go on and we could never think that they were all the same, even though we trusted Gareth was telling us the truth.
We told him we were canceling our contract, he said our card would be reimbursed in 7-10 working days for the deposit we paid, and he had us sign a paper with our reason for canceling, he gave us a copy and told us to go and see the person at the front desk. We were then told by the front desk clerk that we were responsible for paying the 5 days we were there, that the original amount she gave us was the members price and the new total we owed was now $24, 816.95 peso's or about $1700. We were told there was no way we would not have to pay for our stay there, even though we had given our reservations up when we checked out of our resort for which we had already paid, we told them we would never knowingly commit to paying an additional $1700 for a vacation we had already paid for and that we felt we were coerced into moving in to this resort, and were not able to speak with Gareth for 2 days, had we seen him earlier all this would have been resolved and we would have known we were being charged and could have attempted to go back to our resort.
Needless to say they did not care, and when we attempted to leave AFTER paying the amount owed because we had to get to the airport or miss our flight home they still made us wait by the main gate until we were cleared by the front desk. So basically we were tagged once we even started asking questions on Friday morning.
We won't know for sure about the refunded deposit for a few days, but we are stinging from having to pay that additional amount to stay there, and are even more angry that as soon as they knew we were canceling our contract they raised our rate an additional $300.
We didn't solicit this, didn't ask to be lied to at the very beginning of our trip nor did we asks to be moved to this resort and then have to PAY an additional $1700, we have no way to resolve this on our own and feel we should not have to take this without some fight on our part. They told us we signed a paper that said we agreed to pay for our room if we canceled our contract, but frankly after being there from 8:30 that morning until we were allowed to leave at 3:00pm I have to say we don't recall signing anything like that, but we signed a lot of papers so they managed to screwed that into the equation too.
They should be ashamed of themselves.
I paid over &15, 000.00 cash for a timeshare w/UVC at Villa Del Palmar. I was never told that the maintanence fee would go up &90-100.00 per year. I am now getting priced out of the membership. In 2005 I paid 555.00 per year and the sales person Jill THOMPSON, told me it "almost never goes up", because I specifically asked about this. All the contract said was that the maintanence fee can ONLY go up with a vote from the Board of Directors. She made it sound like it was almost impossible to have the fee go up. This makes the timeshare NOT worth the money. I can rent a place less than that...What is going on? Are we being frauded? At this rate I will have to give the membership back eventually. I am going to contact an attorney to see if there is any recourse.
We also purchased a 2 bedroom suite at Villa Del Arco, we love Cabo and go there a couple of times a year so we though it would be wonderful. WRONG! I have had the timeshare since 2007 and still am unable to book an actual week to use my 2 bedroom suite. I have banked my weeks for 2 years now and as of 2009 I called again. Again, no everything is booked up!!! Even at all their other properties too. I have heard this same complaint from many of my friends that I have heard were suckered in to buying this timeshare also! I told them to shove it when they called for their payment this month because after 3 years I'm still not able to use what I am paying for!! They informed me they are turning me over to collections! DON'T BUY UVC!!! TOTAL RIP OFF!
DONT BUY A TIMESHARE FROM VILLA DEL PALMAR / UNIVERSAL VACATION CLUB. We own several timeshares and love to...
When my husband and I bought into UVC in June 2008, it was promoting an airfare guarantee of up to 5 years program through their partner Travel Escape Club. Now, UVC is not honoring the program, though we have this in writing.
When I spoke with the sales manager at Villa Del Palmar Flamingos, he was shocked that that benefit is not being offered. He even told me that they had training on that program about two weeks ago, and that he's going to get to the bottom of it. I'm not sure whether to believe him, as I've not heard back.
Universal Vacation Club lied during the presentation and sweetened the deal with a Free Summer Week. Yes, they said entirely free, no maintenance fees. Turns out the other name for the Free Summer Week is a Gold Week which requires a maintenance fee. They say they never heard of a Free Summer Week. Our presenter, Rebecca McCallie really scammed us. She wouldn't return any phone calls either when we were disputing the contract terms. I filed with the FTC and the California States Attny who states they have no jurisdiction over the issue because the contract was signed in Mexico. We'll my answer is that UVC has no jurisdiction over me since I am a US citizen and the contract was signed in Mexico. I am currently mailing the US Consulate for Mexico in order to get out of this contract. If everyone that has ever had an issue with this company does the same, we may get results.
Bought time share at new hotel, have not been able to stay at new hotel for 3 years. UVC tells me only a...
We bought a unit at Los Arcos and we can never make a reservation to use our week in a 2 bedroom unit. We have two years now deposited because they never have any space. I think the developer is hogging all the two bedrooms for promotions to get new buyers. I have tried for three years now to use our timeshare in Cabo San Lucas but it is never available. We own another timeshare and have never had this problem. We only bought the unit because our friends did and now everyone is dissatisfied. I went to Cabo when the property first opened and I couldn't stay in Los Arcos even though they had plenty of finished units that were not occupied.
I have a fixed week timeshare with UVC, at the Villa Del Arco resort in Cabo San Lucas. My wife and I were scheduled to stay our week at the resort, but I had to cancel on the day we were supposed to leave. I called the hotel receptionist four days later, and found out that they had rented my fixed week without telling me. In addition to getting my monthly payment, the hotel profited from my fixed week without telling me. When the receptionist found out it was me on the phone, she freaked out and told me to call my local office. Does anyone know if this is legal? Has anyone had a similar experience?
I went to a sales presentation at Villa del Arco and was led to believe I was purchasing a unit at Arco. When I went back to the sales presentation place two days later and told them of my desire to cancel, they told me I could not and that I would lose my deposit. They also told me that I was purchasing at Arco. These were all lies it turns out and in violation of Mexican law. When I returned to the states and was contacted by UVC, they said they had nothing to do with the sales people. Strange isn't it, that they have no connection with the persons selling their products. They refused to accept the cancellation and have now put my account into a collection agency. My credit card refunded the deposit. Do not go near this resort or UVC, it is a scam, they are crooks and could care less if they screw people over. Spread the word.