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UniUni attempted one delivery of two packages. Their official policy says they will re-attempt in 24-48 hours which they did not honor. It’s been 6 days now with no update on tracking. I have called customer support every single day. They tell me every day that the packages will be delivered in 24 hours but it never is. One call revealed that the packages were in the personal possession of a driver on a day he was not working. Is that legal? Another day they tell me that it has be assigned to a new driver?
Ultimately their website is broken, their customer service is rude and unhelpful. For all I know the first driver stole the packages. After informing BBB, city news, and ebay for three days, still UniUni has not responded nor update any tracking nor attempt any deliveries. I have two more packages coming to be delivered by UniUni and the amount of stress and anxiety this is causing me is inhumane.
Recommendation: Do not use UniUni. Call them every day and complain. Report to your local news.
I’ve had this problem two or three times in the last year in 2024 but this latest lack of delivery of multiple items and multiple packages. I find very insulting. It’s very disrespectful for someone to take pictures that they were dropping off a package at the call box for a building which is sitting outside so that at any moment someone can walk by and just take them. I wish the person would get fired or even fined for such such stupid stupidity. The biggest insult is that in previous months I would get a phone call and a text message requesting how to deliver a package for which I was very grateful.