United Regions Van Lines review: Avoid and move with a trusted company

My recommendation would be to seek quotes and service elsewhere. For starters, I'm not coming at this from a purely novice perspective, I spent 30-years in transportation, logistics and distribution, so I know a thing or two about how things can work! It mostly comes down to planning and knowing what you have in your pipeline and matching up drivers etc. Having said that I also realize there are intricacies to the moving specialty.
First and foremost, their communication is horrible, anytime I needed an update or information, I had to call them. They were late for their pick-up window, which I found out only by calling them. They were well aware that I was moving a 3800 sq ft home and would require a full-size moving van; they showed up with a box truck (singular) and then were surprised when they couldn't fit it all in. They took all day to load only to tell me they would have to come back the next day to finish. I requested they arrive at 9, they showed up at 11:00; again, took all day to load, meanwhile we had a 13-hour drive in front of us! I was told they would have my delivery date by the end of the day and that I could state that I would like delivery within a certain period of time. Needless to say; none of that was true. Yes, I could have paid extra for a specific delivery...when I contracted with them, not however at time of pick-up or even a week ahead.

By law they have ~21 days to deliver your household, they took every minute of the legal requirement.

Finally, delivery day, which again was delayed and not when they initially told me. Why, because they couldn't finish loading in one day! Did they secure our goods before ending that day...NO. In fact, they left about 1/4 of our goods out in the elements to get soaked. The drivers tried to claim it was rain on the drive. No, these vans are sealed and at best items would have been damp. No, we had mold, boxes were soaked all the through and 2 mattresses were completely soaked through, sorry United Regions that isn't a van leak! The driver showed up smelling like marijuana and the dispatchers completely dismissed me when I called in to report it. We moved into a new build; I asked them to mind the floors only to watch the driver who stunk of pot to purposely drag the flat of his dolly along the floor. This same driver was on the end of a couch going upstairs and ran into the wall leaving a 6x12 hole in the wall! They destroyed a plastic bin which subsequently broke framed pictures (bubble wrapped), they damaged our footboard, dresser and dining room table (they packed and wrapped). When I called there was nothing but "file a claim". I filed our claim, it cost us thousands to replace mattresses, clean all our clothes that were soaked, repair the flooring, wall, and dining room table. Their offer $75.00, no, I'm not missing a 0, they offered $75.00. I came with receipts, with bills, with pictures, everything that was required.

TRUST ME, YOU CAN DO MUCH BETTER THAN WITH THIS COMPANY!

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