UPS
reviews and complaints

I shipped my tv through a staples agent. No one provided me the option for right shipping products. I sent in a heavy duty tv box. Ups damages my tv and does not return my $110 fee or honor the $100. The claims dept denied. Twice. I'm doing this one last time for Proof to the Govt agency's that govern you that I tried to resolve. I do not have the tv it's damaged in California I now live in florida please return my money and $100 insurance to buy a new tv. I'm going to blog better business bureau and contact consumer protection etc. Next will be small claims for my damages and money this cost me. Please end this! I have you all over google and help! I'm not stopping until I get my money.

The last six packages that the Gaithersburg UPS facility was supposed to deliver were either lost or returned as will-call without authorization. Each time tracking status read "Customer requested pickup". No request was ever made by me. When I call the 800 number, I'm repeatedly told that I requested a delivery change, which I did not.

I'm also told that a delivery attempt was made, but the property manager at Hunt Club Apartments rejected it because I did not subscribe to their third party locker system. I do have an active locker system account, which was confirmed by the propery manager. The property manager also stated that it was "impossible" that one of his staff members would mistakenly give a UPS driver the wrong information time after time. He also called the Gaithersburg MD UPS facility to try to correct this situation.

I drove to the Gaithersburg MD facility to speak to a supervisor and to pickup my package at will-call. The supervisor was very nice, but was unable to escalate the issue. Worse yet, the notice that said my package was available for pick up was wrong, so I had to drive back thenext day.

I received a notice two days ago that another package was out for delivery and returned for pickup per customer's request. I went to my My Choice account and requested my that it be redilivered to my local UPS Store. Now, it appears to be lost.

I've filed several complaints, yet nothing ever changes. I've lost what little confedence I used to have that UPS is capable of completing a delivery as instructed or on schedule. IS NO ONE ACCOUNTABLE AT UPS CORPORATE?

so ordered 2 Items online with a ups service paid the extra money for next day delivery. I work from home and should have no problem getting things to my door. as a matter of fact had 4 other deliveries this week from 4 other company's with out a hitch. UPS failed to even try to get me or buzz me and i was left with a "sorry we missed you" card and one lost in transit. i called UPS customer service and after 4 calls was PROMISED i would have both packages the same day. It is now the next day i don't have anything. I've called 4 more times and now one in on the truck they say and one they told me my wife picked up, that's great except she was in meetings all day and definitely didn't pick it up. after a few more calls i'm now told she didn't pick it up i it was scanned wrong and i have to go pick it up myself. I recorded the calls and after every attempt for UPS to fix their own screw ups i'm now told i have to do all the running around myself.
They offered me a credit for 3 months but i'm never using them again i want my money and time back!

Where to start...

I moved across country and used UPS to ship 10 boxes. All were packed in new UHAUL boxes correctly, with more than sufficient padding, and securely sealed. UPS picked up the packages a day late. Two were lost en route. 8 came over a week late and in horrible condition. Before I even opened the packages, I could tell they were mistreated in a completely negligent way. These boxes looked like they were dropped off of a 10 story building and then kicked and thrown.

One box must have been completely destroyed and the items were then put into a new UPS box, and the item inside was damaged beyond repair. Every other box had broken items. Do you know how hard you have to throw, kick, drop a box with a crock pot securely wrapped to break the ceramic insides of a crock pot?

Long story short, $1500 worth of items were damaged. All boxes were valued at $500 to ensure items could be replaced if damaged. I went through the process of filing individual claims through UPS. Most claims were denied due to "box not meeting UPS standards". Every other claim has been processing for two months and I was told they won't pay out because something needs to be resolved, and they can't tell me what. I paid $1000 for these boxes to get shipped. I have to replace $1500 worth of items, and they give you the runaround trying to get payment.

This is an absolutely disgraceful company who hires trash and doesn't care at all about their clients. I would rather eat [censored] than use them again.

On Wednesday, August 1, 2018, around 5:30 PM a UPS driver driving a UPS truck with license number 16616X1 on Mace Blvd and Second Ave. in Davis, CA was speeding, and driving carelessly and recklessly while weaving in an out of cars entering Mace Blvd from Westbound I-80. There is a bridge there and lots of traffic exiting I-80 and entering I-80. I was cut off and several other drivers were also. He turned on 2nd Avenue heading West and continued at a high rate of speed, easily exceeding the speed limit. I thought I might be a witness to an accident. People were lucky that nothing happened, mainly because they slowed down and did not want to be in an accident.

I have never received such a damaged box in all the years that I have been selling Avon. The box was not only banged up with rips and holes in it, but was taped shut in a very poor and shabby manner. The UPS driver did not even have the professionalism to ring the bell (I was home) and talk to me about the package. Very disgusted with the service this time around. Hope it does not happen again. I had to reach out to Avon to send me new books, as they were ripped and bent inside the box from the damage to the box itself. Delivered to Cindy Pieniozek, 504 Mosher St, Bay City, MI 48706
UPS GROUND Tracking # 1Z 2E5 0V3 1656 3843//I also reached out of UPS 800# to file complaint over the phone and they would not take my complaint if I did not have damaged merchandise to report...at that time, I was not sure what was missing or damaged, but Avon did take care of the rest of it.

Your driver didn't get out of the truck to deliver a package to our tattoo shop yesterday. (I know this because there is a note on the door telling them where to leave the package if we are closed). At 9:19AM CST on 8/7/18, I call 1-888-PICKUPS and of course I get someone who doesn't speak English very well, she keeps telling me over and over again she understands and wants me to tell her what SHE SHOULD DO!?! I asked if I called UPS Customer Service. She said yes. I said well aren't YOU SUPPOSED to be the go between for the customers and the drivers? She said yes...I said WELL GO BETWEEN AND TELL THAT DRIVER TO DELIVER MY PACKAGE LIKE THEY ARE SUPPOSED TO! She said AND I QUOTE ‘I don't understand what you want me to do?' I asked her if she was going to give my business the $600 in revenue for the day because we can't tattoo without ink. She said ‘Well no' I said you understood that ok, so I asked for a supervisor.

She asked me my name, and kept talking rudely about me like I wasn't on the line, to someone else. I hung the phone up before I cussed her out and called the Searcy UPS Customer Center and talked to a pleasant young man named Michael. He said he would make sure my package was delivered today.

You might want to do a bit more training on your main customer service center, your local hubs have them BLOWN OUT OF THE WATER! I will start ordering COD and paying the shipping IF MY PACKAGES ARE DELIVERED PROPERLY AND WHEN YOU SAY THEY WILL BE!

Dear UPS,

Today one of your driver drove 7 feet into my lawn and over my sprinkler heads which could be damaged because of a road obstruction. He could have turned around and approached from another direction. I confronted him and he basically said "so what" and keep delivering his page to Diamond Head Condo's in New Smyrna Beach, FL. The Florida license plate # was GCT 606.

I don't appreciate such inconsiderate behavior and would appreciate educating your drivers that this is not acceptable behavior.

Ken Hoffman
[protected]
[protected]@yahoo.com

I paid for a delivery to get to me within 2 days. I wait all day for my package. Received and text stating that they attempted to deliver item at 1:08pm witch was a lie! I was outside from 12pm until about 2ish doing yard work! I called and complain and UPS told me that they contacted the driver and he will redeliver it at the end of his run by the end of the day. I waited at home until 10pm and not once did the UPS truck come back after the UPS agent assured me that the driver would. I am not longer using there services and if I ever place an order online and I find out it is UPS they are using I will not order. I contacted the company I made my purchased from, cancelled my whole order and told them it is UPS fault why this happened. Horrible service. Will never use UPS again.

Today at 4:10 on August 4, a driver with the cab number 15811 was pulling 2 trailers with the license plate P648024. they turned their turn signal on to switch into our lane and then moved over without checking. we were in the middle of the two trailers and had to slam on our breaks, hold the horn and swerve off the interstate while pulling our own trailer to avoid being hit. this occurred on I-70 at mile 108.

I ordered two large AC units from Amazon and tracked it. they were supposed to arrive on 08/03 by 8 PM. I cleared my schedule, missed work and sat at home waiting for the delivery. To my surprise is check at 745 to see whats taking the driver so long and I notice that it says that the delivery was attempted but no one was home.
THIS IS A HUGE LOAD OF BS! So I call the customer service number and talk to a rep who says the delivery would be made the next day and someone would reach out to me in the morning to let me know when it will arrive.
I asked to speak to a supervisor and she transfers me to Amanda at the Maspeth NY center. After explaining the issue to her and telling her that I would like more information on the next day delivery, she says "we won't be able to attempt again till Monday. ( 3 days away!) so now I feel lied to and happy I asked for a supervisor. If not I would have waited at home in the heat AGAIN for a package that won't gets delivered AGAIN! at this point I had decided to just have UPS return the Items back, call Amazon, launch a complaint with their fulfillment department, cancel my Prime annual subscription and order an instore pick up at Target instead for an AC unit for tomorrow morning. ts 10 minutes away from my home and at least I know I get what I pay for! I also asked Amanda to launch a complaint about the driver. she wasn't helpful and did not tell me how to follow up. She was very condescending. I realize people in NY are terrible at customer service but this is what you guys have as a supervisor? This is not the first time I have had a bad experience with drivers and CS reps at that center BUT IT SURE AL HECK THE LAST. I am boycotting any service, business or entity who uses your services and letting them all know about this experience through corporate channels direct to their C-suites. I am also very determined to share all my bad experiences with every person I know and asking them to do the same with everyone they know if they can empathize. I am now sitting in the heat with no AC thanks to your failure to deliver on behalf of a partner like Amazon. I don't trust their services now and won't shop online no matter how low the price. However, I will make sure that if I ever order off the net again that they do not use UPS. I would like t to follow up with the driver and why he neglected to do his job properly. I would also like to know what you will do to train them better and hold them accountable.

Tracking # 1Z3726570344203338. Delivery at 7:35 pm on Friday 8/3/2018. This is not our regular driver. While eating dinner we watched the UPS people throw 2 packages from about 10 ft away and go away laughing. I opened the door as he was getting back in his truck and hollered at them " why did you throw my packages"? He shot me THE BIRD with his finger and they spend away pulling there trailer AT A HIGH RATE OF SPEED. They almost hit another car in there get away. I then followed them to get a picture of the driver and truck. See attached picture of the driver. Again I saw them throw packages. He was again asked why they THROW PACKAGES? Again all they could do was LAUGH! Driving recklessly in a residential neighborhood and THROWING PACKAGES AT MY PORCH IS WRONG!

Today on August 3rd @5:oopm as we were driving on the I-35 highway heading towards Dallas, the truck driver cut me off almost hitting my car with the end of his trailer. I then proceeded to get to the next lane and try to figure out which truck company it was. As I did that I was right next to and he tried to get over in to my lane causing me to swerve. I got passed the truck and I looked in the rear view mirror and he was doing the same thing to another car. I just want this to be known and to see whether he has had enough truck driving experience. The license plate number to the truck is P115845.

We have recently had houses built behind us and an alley street was put in. One of the new owners has been getting deliveries almost daily. The driver backs in when leaving he whips down the "alley". I have yelled to slow down a couple of times, yesterday he stopped and had a verbal exchange with me. He said he was going 5 mph which was company policy. He wanted to know if I wanted him to carry the packages up, which would be ok also or to go three miles and hour. I said three miles would be better and his response was he didn't think that would satisfy me either. His parting remarks were that the company would laugh at my complaint and to sit down and let him do his job! UPS is not the only choice of delivery, the FedEx driver seems to understand that this is an alley, not a street and drives out under 5 mph.
I hope that UPS is not the type of company that laughs off complaints, but will actively do something about this driver!

On today's days a UPS driver arrived to our location on or about 935am the address being 642 North Michigan Avenue which is also the site of Dunbar Armored.
The driver parked his vehicle directly across our bay doors and I asked him if he would
Move his truck since he couldn't blocked and armored car he replied yeah sure I'll get right on it now giving me a dirty look and he disregarded my instructions I asked him again to love and he said no.
At this time I decided not to be argumentative and told him he would be reported. He laughed and said that nothing was going to happen as he continued to laugh.
As he drive away he said Lee e know who that works out for you as he drive away laughing.

8/2/18 around 10:15a
Preserves of brentwood, nashville tn. 37211

Ups driver speeds through our apartment complex and disregards my kind request to please slow down. We have a lot of children that are walking and riding their bikes throughout the day and evening. When I asked him to slow down please, he only complained that we have a lot of speed bumps. (duh! They're there for a reason!) then in his attempt to brush me off and stop my conversation, he said he had a 10:30 air package to deliver. Off he flew down the hill hitting every speed bump at "break neck speed."

During a previous delivery about a month or so ago, this same guy crashed the back end of his truck into a tree that had large limbs overhanging the parking spot. Breaking off large limbs and splitting others. He got out of his truck, nearly swearing, fussing, and ripping off the limbs (as best he could) and leaving them strewn across the area. He then proceeded to throw the large packages out of the truck and bump them roughly up the stairs to my neighbors door. Total disregard for the contents of the packages. One was very large and heavy. Again, he drove away speeding without regard to anyone's safety. This guy needs to be fired on the spot! I will be more observant as to the license number, his name or truck number next time, and instead of writing a complaint, which i'm sure ups will never see, i'll just call the police. As a matter of fact, our nashville tv station, wsmv asks for stories that would be of interest to report on. This would touch everyone's heart strings and probably stir up a little more than that. We've all seen this behavior too many times.

I have to consider the reason why this guy so blatantly disregards safety. I truly believe it is because the drivers have too many packages to deliver and are expected to do it all in a day or at a given time. They are overloaded with work and evidently their paycheck is dependent on how many packages they can deliver in a day.

Shame on ups! They are the root of the problem.
I will not be using their services in the future.

A big UPS rig almost hit us on the freeway Interstate 15 in Fontana. We sped up to pass him and we saw him with a soda in one hand and his phone on the other and texting with his thumb while driving 65+ mph. 30 minutes after we saw him again still texting and driving very bad almost hitting other cars next to him. Took some pictures and only got the number of the truck; 246161

Hello! I immediately called and logged a complaint on the telephone (in tears, I might add...). I was told that I would receive a call in an hour or so, but I have not. My concern is that I am frightened to have this ups driver return to my home. I have never seen him before and am hopeful that he is not permanent driver.in brief, this is what happened:
My dog was barking which alerted me that someone pulled up.
I sat with him looking out the window seeing that I was getting a ups delivery.
The driver came up to the front door, but then turned around with the package in his hand, went back down the walkway and then walked up the driveway and into my garage (the garage door was open).
When I saw this, I opened the front door and my dog came along with me, and he was barking. He stayed by my side, but was barking nonetheless.
The ups driver went crazy, and I mean so literally - totally "un-hinged" and yelled profanities at me while flailing his arms - very foul language and did not slow down to take a breath. My dog stopped barking immediately, and at this point my dog was cowering at the front door (hardly an attack dog...). Other than than him calling me a "[censored]ing idiot", "[censored]ing rotten person", etc, etc, etc... He said that he has been bitten before, followed by more horrific and unnecessary expletives, and again that he had been bitten before. The only thing I said to him at this point was, "I can see why"...
Again, I opened my front door with my dog barking, and all hell broke loose. Why did he go into my garage? Why didn't he leave my package at the front door like has always been done? This was a zappos shoe box - not a wine delivery or anything needing a signature...
The bottom line is that I was shaken up all day and have told many people in our gated community about this incident with this ups driver. I have more deliveries expected tomorrow and friday, and I am praying that they are via fed ex... I am very fearful for my safety and fearful of this driver as he is clearly irrational. I am also fearful about retaliation from him. Again, his us dot# is 021800 and the customer service person on the phone asked for the tracking # on the package which is: 1z 976 6aw [protected].

I would not make a complaint because of a rude driver... This is very different - this was a very irrational explosion that had my head spinning and left me with no way to react or to speak (other than that one comment at the end...)

I appreciate your time, and for the safety of other customers, I do hope that you look into the background of this frightening individual.

Thank you very much.

I live on a quiet street shaped like a horseshoe. Only people who have a reason to come on our street, drive on it. Because of this, children are often riding their bike or playing on the sides of the street. We also see a considerable number of people walking together or with their pets or pushing a stroller on the street. On July 31 at 4:15 pm, a UPS driver came barreling around the corner of the horseshoe, heading west on North Redwood Drive, Mankato, MN. He was driving way over the speed limit and there is no way he could have slowed if a child was crossing the street . He was a white male, wearing a hat and sunglasses. Please tell your drivers to slow down and respect speed limits, especially in residential areas. He was fortunate this time but next time he may not be.

My name is Kelly Wright and my address is [removed]. I would appreciate it if you would tell your driver to stop driving through my lawn and tearing up my grass. I have video of your straight truck with dual wheels driving through my lawn at approximately 10 am on Monday, July 31. I tried to attach a picture to this complaint but the picture is too large. There is mud and tufts of grass strewn all about on the road. If you would email me, I would share the picture of the damage with you.