UPS
reviews and complaints

I am not sure exactly where would be the most appropriate place to file my complaint. I googled and found this website. Hope I can get some help from here.

I send my laptop to be fixed by ASUS repair center in Ontario. ASUS have it fixed and sent back to me via UPS Canada.

However since ASUS didn't send to the correct address, I contacted UPS to keep my package at their pick up center: 22 Aero Dr NE. When I got there to pick it up, I was told by UPS my laptop has been picked up by someone else with the photo ID. UPS provide me with the signature as showing below and I can prove it's not my signature at all.

UPS won't allow me to file a claim with them and insist the shipper which is ASUS to file an investigation. When I contacted ASUS, they refuse to file the claim and their excuse is UPS has already delivered packaged.

Both parties were trying to get around of this issue and I feel hopeless and wasn't treated fairly by UPS and ASUS. My laptop got lost, nobody want to even take any responsibility. As a consumer, is there any policy in this country can make me feel being protected?

I have the picking up signature provided by UPS. If it's necessary I can provide with my photo ID signature to prove it's not my signature.

Both ASUS and UPS have the record of my conversation with them.

I am a retired Ohio State Trooper. On Monday September 24, 2018 at approximately 9am I witnessed one of your delivery trucks, small basic box truck, driving extremely fast.

I have been an expert in field of estimating speeds through my career, and in this particular incident the driver was definetly exceeding the 35mph zone sign.

Also, he cut in front of me to be the first one at a traffic light because he didn't want to be behind the car he was following. No turn signal used in making this abrupt lane change.

This is surprising to me because the standing joke at our facility was that we never had to waste our radar or laser on any UPS vehicle because they NEVER break any laws and are the best drivers.

Well not today. The plate number on truck was PJA8606. The upper left hand number on back of truck was 861573.

This person was definetly in a hurry and his driving reflected this.

Not safe or professional. Sad. To think UPS reputation driving a marked vehicle like a rolling billboard and giving it a bad image.

Thank you. I did not appreciate being cut off the way I was, especially by a so called professional driver.

M. Lemmon

This writer was exiting the apartment building (201 Ravine Avenue, Yonkers, NY) when the UPS delivery person was observed filing a delivery missed slip. This writer asked the delivery person if he wanted to enter the apartment building so as to knock on the persons apartment door. He replied no as he insisted that he did his job. He exited. I encouraged him to at least confirm that the person was at home before he left but he insisted that ringing the doorbell was all he needed to do. I advised that a complaint would be made. He asked if I wanted the supervisors number and then refused to give it to me as he told me to call the 800 number.

I wish I could give no star for their service. I have opted UPS for shipping three packages.
1. Lost and not found until today and I missed my very important files in that and they are refusing to give the claim amount.
2. They made me pay twice for shipping and now refuse to refund them back. The package was not delivered on scheduled time and they damaged the bag and everything.
3. My first UPS pick up for UPS is for submitting some insurance documents and the package was not delivered to the location till today(1 month) but the info says delivered.

I contacted UPS because a package was picked up but never scanned and now the package is missing. I tried to open an investigation but they refused saying i needed to provide a phone number for the recipient, which i had explained many times did not have a phone number listed anywhere, that the only way to contact them was through a "contact us" form on there app and no phone numbers were provided. I suggested they put my phone number, or UPS's phone number since it was there package but the supervisor refused to help me, refused to find a work around for the problem and would not open an investigation for a package that they lost.

Stopped a driver in my small town to get a package while I was at work. I knew that I probably wouldn't be home to sign for it. The driver, who I understand has a time deadline on some deliveries, sat there and started to argue that he doesn't have time. In the time we spent talking about it he could've picked my package. He was very rude and as he drove off he stared at me with a smirk on his face.

My package was left in the middle of my driveway, instead of my porch out of the hot sun, this was electronics from Dish, easily seen from a busy street . I'm not happy !

At the very least it should have been placed on my porch ( out of the elements) I'm not asking they place it in a special box or some keypad to give access to a storage, but really just leave it on the concrete driveway in the mid day heat, when I wouldn't get home for hours ? Ups has had enough bad publicity from them pitching packages ! But to just leave my valuables out in the elements! Ups you can do better!

I am finally at my wits end with UPS. on August 3rd, 2018 at 3:20pm Central time, A UPS driver delivering a package to my house HIT and damaged my mailbox! As you can see, the driver bumps the mailbox then gets out his truck, fixes the mirror, adjusts the mailbox and leaves without notice. We were home at the time. It doesn't look like much from our video since it's not the highest quality surveillance system, but when we went to get the actual mail the 'door' of the mailbox was broken off and just hanging on 'by a thread' so to speak. Also, the mailbox itself became very wobbly and unstable off the post. So he balanced it back in place! By the time we noticed the mailbox and such on August 3rd, the UPS center was closed for the day. We tried calling anyway, but of course no answer. So we attempted to contact UPS on August 4th, a Saturday and were told we would get a callback, which we did. We were told to email a copy of the video to him (the manager) and allow a week for them to 'investigate' and get back to us.

That week came and went with no callback and no follow up. We ended up filing a police report for a hit and run for documentation and from that point, I began contacting UPS on a regular basis through Facebook and Twitter and have been getting nothing but the runaround. I have been told on multiple occasions that they escalated my complaint and I would hear something back on X date (usually 1 or 2 days depending on the rep I spoke to). That day would come and low and behold, no call was ever made to follow up. It's been the same cycle or bull and lies with no results. The only follow up I get is when I press on through social media. Heck, they even blatantly lied on one of the messages saying that someone spoke to us - yet we never even received a call, let alone spoke to someone!

It is absolutely ridiculous that UPS is giving us such a hard time to replace property they damaged when we caught the act on video. All this for a $34 (plus tax) mailbox! We have been asking for this to get replaced since the incident happen and we're about to hit the 2-month mark of no results. I have messaged upon messages on Facebook and Twitter with all their false promises. We just want our mailbox replaced so we can stop using the one they broke that we had to 'jimmy rig' to work properly. I'm guessing this is the normal standard because upon a little research I see UPS has a history of damaging peoples property and not fixing/replacing it. UPS even had the nerve to tell me to file a claim with my insurance company. Why would I file a claim with MY insurance when UPS was the cause of the damage?!

Here's our video evidence of the UPS driver hitting the mailbox and actually going over there and fixing the mailbox to balance on the post (no, the driver did not notify us of the damage, just hit it, tossed the package, and left - yes, the other camera caught the driver litterally dropping the box on the ground, which was heavy, rather than placing it as my normal drivers would do): https://youtu.be/OXa72TTNBOA

So shoppers BEWARE! If you can use any other shipping service, do it. Avoid UPS if it's an option! Before this incident, I had never had any issues with UPS. Now, because of this incident (with a driver who wasn't one of my regulars might I add), I lost total trust in UPS. Not because of what happened, but by how it has been handled. The dishonesty of the customer service and their lack of initiative to repair the damage they did is simply offputting and unethical business behavior on their part. So BEWARE OF UPS & THE WAY THEY TREAT THEIR CUSTOMERS because from what I'm seeing, they honestly don't care.

See all the photo evidence of the damage and chat conversations with UPS in my blog post here: http://bit.ly/2Nq9GWl

I had a freight shipment scheduled for delivery on a Friday. I was left a message on the answering machine that due to certain issues the delivery was rescheduled for Monday...OK it happens. I took the day off from work so as to be present for the delivery. NO DELIVERY. On Tuesday morning checking with UPS showed that the shipment was not scheduled at all for delivery! It was in LIMB). I had not received any calls or E mails. After calls to "Jay" and "Lebron" who said they were going to arrange the delivery and inform me. Nothing happened. After call t0 "Amber" who transferred me to the "delivery clerk" and then to the shipping dock with another transfer to a answering machine where I left a message that was never returned, I talked to "Carol" who then transferred me to the "delivery clerk" who said it was now too late to do anything and that delivery will be scheduled for next day. I will keep my fingers crossed. It seems that the last 10-15 miles from the UPS site to here is a very long way!

I feel like ups isn't doing their job very well. I keep having problems where they claim they made a deliver attempt but it doesn't look like they even made the effort to come upstairs and knock on my door. I've even had people waiting at home all day and they claim to have knocked and no one was home which is a lie because I had someone listening all day just in case. They need to work on really trying to deliver the package, it is their job. What else are they getting paid for? It's ridiculous...

1. Tracking number 1Z189W2W0244584676 Brenda Richard

Notification said delivery would be on Wed, Sep 5. On Fri I left town and didn't remember until Sat that I didn't get package. On Sat I checked tracking said it was delivered at 630pm on Wed . I called UPS who referred me to Amazon who said they'd send me the item again, When I returned home on Sun the package was at my front door. Where had it been?

2. Tracking number 1Z1497RF0200625935 Brenda Richard

Notification said delivery would be on Wed, Sep 12 I left note addressed to UPS on exterior security door with the security code (even though it was on the address label). In the afternoon I got notification that package was delivered. I checked outside my door and the exterior door The note was gone but no package. I saw my neighbor and asked if she saw the UPS person and she said he was at our exterior door holding my note and a box wandering around. I called UPS to say that although I got notice that delivery was made I didn't get it. Then, on a hunch, while on the phone with UPS, I ran to the building next door and found my package sitting there at the wrong address.

My address is 6021 Chevigny St, #6. The driver delivered the package to 6031 Chevigny St, #6. The label address clearly read 6021 as the address. Finding this second package cleared the mystery of where the first package had been, He apparently also delivered it to 6031 and the resident brought it over to my address to couple of days later so it was waiting when I got home.

Twice within 1 week the driver delivered my package to the wrong street address! That's clearly driver error. I never have delivery problems with FedEx or US Postal Service and I cringe when I know the package is coming by UPS (Undelivered Parcel Service) because I almost always have problems with the delivery.

I don't know what the solution is - eyeglasses for the driver, pay attention, better training? All I know is that I'm an unhappy customer.

On the way home from work on 9/12/18 on High House Road in Sampson County a reckless UPS driver truck # 193768. The driver had a piggyback attached speeding over 65 miles per hour, because I myself was going 65 miles per hour. The driver passed two automobiles at a high rate of speed and the back trailer was uncontrolled, and going into the other lane. The driver ran off the side of the road several times and appeared to not have complete control of the truck. I understand we live in a fast pace world, but safety of each other is very important. There is never a reason to put life or someone else's life in danger by being reckless. The driver today was selfish, unprofessional, and disrespectful of everyone on the rode with him.

I received a call today Sept. 9th from someone claiming to be a UPS driver and said that I had won a car and 5 million dollars and asked me to call 1-876-817-2384 and ask for Malone @ ext. 5. They wanted a credit card # for $2500.00 dollars to deliver the prize. I told them where they could go TO HELL. I thought you might want to know.

Donald Turner
[protected]
P.O. Box 517
Grovetown, Ga. 30813

Tried to send some very large artwork 2-day air from my local UPS Store near Golden CO, to Connecticut (the store is pricey but usually great). Cost: over $600! The package was sent back to me after three days! UPS is not able to prove that the drivers attempted delivery to my client the three times as they are supposed to (my client says he and another were looking out for the drivers for two days when they were supposed to come) AND the package came back to me punctured and falling apart even though there were "Do not Puncture" signs all over it.

My local store says it's the responsibility of corporate so I called Corporate to complain, asked for a manager, who claimed there was nothing he could do. I have emailed Customer Svc Corporate twice now. The first time, someone emailed me back but the second time, no response.

UPS sent this package all the way back halfway across the US after hardly trying to deliver it, saying they couldn't store it out East closer to my client and are still charging me almost $700. What a terrible organization. Will never use again! I re-sent using a company called Craters and Freighters who crated the paintings and called customer to arrange more exact delivery time. I am grateful for their service and they only charged me slightly more than UPS. Plus, there are reps there who helped me send track the package - who took personal interest.

On 9/8/2018 around 5:15pm, I received a scheduled delivery from Fabletics, delivered by UPS. I was home when the package was delivered, yet the driver never knocked, rang the doorbell, or otherwise attempted to ascertain if I was home. Further, the driver never came within 5 meters of my front door, instead opting to throw the package from the parking lot to my door. I saw this through my front window, which was open when the incident occurred. The driver's van did not have a license plate (I assume this is standard), but did have the number 6212943 printed on the rear bumper, which I assume is an identification number.

While my package was undamaged, I consider this to be unethical and unacceptable behavior from a professional who's job is to properly handle packages for delivery. I only request an apology and better internal emphasis on proper package handling.

I would like to report a ups warehouse employee for ignorantly throwing around packages as if they have paid for them. I've seen this man do this times before via snapchat and UPS should not employee animals who do not care for people's packages. His name is Adrian Hernandez and works at the ups warehouse on 11802 N Gessner rd Houston, Tx 77064. This should be enough information to let go of the employee immediately. My husband works for KPRC local 2 news and is willing to share this video online to his platform if nothing is done. I will attach a video. And would like to receive an email regarding the situation. I would also like to be kept unanimous to the employee. Email is atkinson.[protected]@gmail.com

I was driving down Lafayette Ave at exactly 4:35 p.m. in Hawthorne New Jersey when one of your drivers had his blinker on did not turn and swerved through traffic and then kept beeping his horn repeatedly and gave me the middle finger I am just hope you are aware of this to have driver's like this representing your your company is shameful. Did not get his license plate but the man had short gray hair if this helps

I contacted a UPS store in Washington about a job application I submitted last week. (I live in MN and I am moving to WA at the end of the month, so I am trying to get a job lined up. Immediately after filling out my application, a paragraph came up stating I needed to be there on Friday for an interview. I couldn't make this beings I live in MN, so I was simply calling to reschedule or to speak with someone about my situation) The UPS store gave me a different number to call that could better assist me. I called [protected]. I spoke with one representative who could not assist me, so she transferred me over to her supervisor. The supervisor was demeaning, impatient and rude. She called me pet names such as dear, hun, or miss Molly, and talked over me as I was speaking. I was trying to explain my situation and she did not offer any assistance. When I explained my situation, she replied, "So, what is it that you want?" I tried explaining my situation again and she cut me off stating, "I will not have you explain yourself to me twice, I am not having that. You ARE Not going to tell me twice. You aren't supposed to be calling this line for those types of things. This is for tracking a package." I told her that this was the number the other UPS store gave me which was why I called that number. She replied, "OK but this is not the number you call, you will not tell me again."

I really could not believe that UPS would allow a supervisor to speak to customers that way.

UPS gives us the run around on who will be responsible for the damaged packaged we shipped. UPS are pointing fingers, the corporate and the franchised store. Our packaged was damaged upon delivery and we bought an "additional insurance, " per the clerk at the Bakersfield White Lane UPS Store. Now, when we called the corporate Damaged Dept, Paul said that UPS does not have an "insurance" only declared value? They are misrepresenting additional fees as insurance and corporate are blaming it on the franchised store and not the corporate. He said we should have contacted the shipper (not us), the UPS store item was shipped, which we did, and the store advised us to call. We are mistaken that we have shipped our package at UPS, we thought, our package will be handled properly, packaged has been securely packaged. We never received a call from the store nor the corporate to discuss about the claim. Paul said that we should have kept following up and leave the package to where it was delivered. They never scheduled inspection. They clearly just do not want to take the responsibility.