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United Parcel Service of America [UPS]damaged package and misrepresentation

1
A Sep 05, 2018

UPS gives us the run around on who will be responsible for the damaged packaged we shipped. UPS are pointing fingers, the corporate and the franchised store. Our packaged was damaged upon delivery and we bought an "additional insurance, " per the clerk at the Bakersfield White Lane UPS Store. Now, when we called the corporate Damaged Dept, Paul said that UPS does not have an "insurance" only declared value? They are misrepresenting additional fees as insurance and corporate are blaming it on the franchised store and not the corporate. He said we should have contacted the shipper (not us), the UPS store item was shipped, which we did, and the store advised us to call. We are mistaken that we have shipped our package at UPS, we thought, our package will be handled properly, packaged has been securely packaged. We never received a call from the store nor the corporate to discuss about the claim. Paul said that we should have kept following up and leave the package to where it was delivered. They never scheduled inspection. They clearly just do not want to take the responsibility.

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