UPS
Reviews and Complaints

I entered the UPS Store at 5233 Bellaire Blvd, Bellaire, TX 77401about 2 weeks ago and asked for a quote on a business card. A young lady was called from the back who took my sample of an old card and content of a new one. She quoted roughly and gave me an email to which to send both documents to "Dave". I did so and did not receive a response, then sent another email. I then went in the store and the clerk was apologetic and said he would intervene. In 2 days I received a proposal, but many items on my old card were carried over to the new one.

I then sent back a new sample to the email for "Dave" and there was still no response. I sent another, then called the telephone numbers on his email. One was nonfunctional, and the other was a message machine. Frustrated, I went back into the store, where the same clerk appeared. I said I was astounded at the lack of progress, inability to contact or interact with Dave. I added that the proposal from Dave contained half of what was on the 8 year old card repeated, and that my numerous samples clearly gave the new contents. Again, he apologized, and looked befuddled and annoyed.

I said "if you cannot provide this service, you should not be advertising it. If I cannot get a good telephone, or there will be no progress, then I should go elsewhere." The clerk responded "Go ahead. Dave is a busy man" (which is what he told me before when I went in there to provide a better sample). "So then you cannot give me an estimate of the time line." He did not reply. "Well I suppose I will have to go to Fedex or Office Depot, then." "I don't care, " was his reply. "Doesn't it bother you that you wasted my time? What if I post my experience with you." "That's all right too, " he said, now clearly angry.

This deliberate indifference and lack of respect for customer's time is predatory behavior. These proprietors did not adhere to their promises, and basically were insulting me with their antics. This is a perfect example of a business that, if they can't beat the customer, in this case re professional time and disrespect, they don't want anything to do with him.

To say this business is unprofessional would be gratuitous. They do not even rise to a basic level of attempting to help their customers, at least with business care design and printing. They need to remove these services from their ads. This branch reflects poorly upon the brand name. The attitude is incredible, but perhaps there is more to the ill will here that I do not understand. In any case, as far as my interaction is concerned this UPS store is an abomination because of the nonperformance and shameful behavior of the owners.

I was suppose to get my package on Thursday 12/5. Tracking said it was out for delivery. Then later that night it said it couldn't be delivered because of extreme weather. The next day it was out for delivery and again that night they said it couldn't be delivered because of extreme weather. There isn't any extreme weather. Schools have been open. They roads are fine. I tried calling and can't reach anyone. I need that package today 12/7 and it doesn't look like I'm getting it. Its delayed now until Monday. See below for messages on tracking.

12/06/2019 11:12 P.M.
Parsippany, NJ, United States
Weather conditions have delayed delivery until the next business day.

12/06/2019 7:23 P.M.
Parsippany, NJ, United States
Destination Scan

12/06/2019 9:39 A.M.
Parsippany, NJ, United States
Out For Delivery Today

12/05/2019 11:38 P.M.
Parsippany, NJ, United States
Weather conditions have delayed delivery until the next business day.

12/05/2019 11:53 A.M.
Parsippany, NJ, United States
Destination Scan

12/05/2019 7:36 A.M.
Parsippany, NJ, United States
Destination Scan

Got a check coming in the mail... Got it sent overnight (it's mine and I want it) got my tracking number etc said it'd be here today anywhere from 12:30-4:30. I had to be to work at 9:30 so I took an early and super long lunch waiting on UPS to NOT deliver my check BECAUSE they incorrectly sorted the package and it may cause a delay! Then I called to see what's the hold up. I always see UPS drivers everywhere day and night so why aren't they getting a move on for me to get my check especially since it's their fault. It's Friday so now I have to wait til Monday. They owe me because I paid for overnight delivery and I didn't get it. I hate UPS! I just told them I was tired of them the other day because I had a package to be delivered and they didn't even knock on my door. I seen them leaving my apartment complex but since he didn't knock on my door I thought someone else was getting a package. Then I got an email saying they were unable to deliver because no one was home! I was H O T T T! They are tooooo overpriced to do such a [censored]ty job! Then when I finally caught up with the driver he was at someone's house looking at dogs! They have horrible service and horrible customer service!

I ordered an iPhone thru Best Buy. They shipped it through UPS. Tracking # was 1ZV7855E3518645910. Supposedly, it was delivered, but I never received it. When I called UPS, they said it was delivered to a wrong address. They did not provide info regarding what address they delivered it to. They have failed to help me in this matter. I have been defrauded.

I had a expedited package to be delivered on 12-03-19 at 1:43pm stopped by my house and I thought he had my package when after looking in his truck he turned to me and said he had one schedule for this address but it must be on other truck you will receive it later this afternoon well it is now 644pm and I still haven't received it the package is my monthly ssi check and I'm hungry without water and they are repo my car as we speak so I'm not at all happy with your company or your driver's I want cominsated and a refund and my package delivered ASAP thank you very much, Brenda Zapata

This past tenant left the address in 2016, and to date, packages are still
l coming to my house for her. Today a package was left. from. Macys by UPS. The package I'd ssf till outside.
The address is 794 East 56th Street, Brooklyn, NY 11234. Please do not leave any Packages for Yolene Lascaze at this address. I have said this to ry he FedEx, the UPS and the mailman.
Thank you
Cora Kamara

The driver keeps dropping our packages art 250 Industrial Dr Mouktrie Ga 31788. This is a mobile home mfg plant that is 1/2 mile from us. We have to send a man in a truck to pick up these packages. We are a furniture store. Can you please get our driver to drop the packages at our store. This mobile home plant has asked us to stop shipping our packages to there location but we never get to see the driver to ask him to bring them here.

I live in Mauritius. I ordered a parcel of 10 sets of guitar strings (costing 126.90 Euros) as a present for my partner on 24/11/19 from a Germany-based online international Music shop (Thomann). I was informed that the parcel would be sent to me and that shipping via UPS would be 60 Euros. I accepted the order and shipping cost and paid by Paypal. I have attached a partial view of the receipt I received.
The shipment number is no.1ZAY26220437596011.
On the shipment's arrival to Mauritius, I got an email from UPS charging me imaginary brokerage fees representing 14.5% of the value of the item I ordered on delivery of my parcel to Mauritius where I am located. (See 2nd attachment).
The law in Mauritius specifies that no brokers are required for international online shopping for personal use for orders up to Rs 30, 000 or some 815 USD (in my case, the value of my order was around Rs 7, 500). This was announced by the Mauritian Finance Minister in Parliament on 9th October, 2012 and has not changed since. I quote him in his 2012 budget speech: "Recourse to the services of a custom broker is presently required to obtain delivery of articles imported by post or courier services if their value exceeds 10, 000 rupees. I am raising this limit to 30, 000 rupees."
Which is why I call these fees "imaginary".
And secondly, even if these fees were not "imaginary", they also did not inform me from the outset that such brokerage fees (they call this "documentation fees" and "assessment fees") would be charged on delivery. What they did was wait for my shipment to come, then spring these fees on me when the shipment arrived to Mauritius.
This sounds like a double con trick. I often order items online. I have never come across such con tricks from all other postal and courier services apart from UPS.

I dropped a box of books to ship to Canada on October/27/2019.
The tracking number is 1ZB2T05Y6821781827.
The parcel is missing and they open a claim and closed the claim after one week!
This is disgusting! these books are text books and they have to locate from the origin in the US where the deriver picked up from the origin location but it was never scanned from the drop off location! this is spooky and something went wrong.
I need UPS goes physically and look for the box I shipped from the location which has no scan after the pick up. They need to contact the driver whom picked up the parcel and ask the driver where did he/she dropped the parcel without any SCAN?
They do not care about these details and just close the claim.
I do not want the money, I need the parcel.
Would you please somebody take care of this complaint for me?

Thanks, Azadeh Namvar

Package was on truck. Driver couldn't find it. Got email saying it's being held for future delivery. Been four days! Went to ups told me it's there but they don't know where! Told I cannot file a loss because I'm not the shipper. Foot locker filed a form and they said ups received it. So where is it lost in the facility or stolen. Nobody knows where it is?

I paid extra for my package to be delivered at 1030am, and was promised by US it will be delivered today and they said no at 9pm Jesus Christ I spent all day waiting for a freaking package for nothimg, UPS get your act together stop promising customers false time frames it's not fair for us people to take days off work to wait for a delivery all day and get told at 9pm your delivery will not arrive. So annoying and frausterating, first and last time I use UPS for anything. I will be calling for my reimbursement.

I had a package that was supposed to be delivered on Thursday . It is now Friday afternoon and I've been told the package is stick in a warehouse waiting for customs clearance .
I was told yesterday the package had cleared and was on the way . I've now been told " someone will call me Monday ( maybe ).
Poor expensive service . No definite information provided . I think the cs staff are told to lie about status just so they can get off the phone. The package contains tax return forms to be signed . What is the " customs holdup "
Tracking info is : 1ZA9807R6636780485

i recently had a delivery from UPS, sadly, i was not home, a card was put through my letter box stating my parcel was re delivered to a shop "Best one" 141 chaucer Road Sheffield 5 (not local to me ). fortunately i do have a car if not i could not have possibly collected this parcel, for you see this particular delivery was a vertical radiator weighing 20kg, fortunately again my husband accompained me to said shop so was able to put the radiator in the car (a small hyundai i20) it just fitted in. if there had been anymore people in the car they would have been walking home in the heavy rain.
i appreciate its not easy for delivery couriers when people are not home but any person with an ounce of common sense would realise this particualr item is not easily collected and should therefore have arranged another time to deliver.
the delivery code is [protected] 1
thank you for your time
Dawn Ransom

One of your trucks collided with my vehicle on 11/13/19 around 4:15 pm in Atlanta, GA. The driver fled the scene knowing he had hit my vehicle. He fled through a parking lot before I was able to collect any information off the truck or from the driver. This is absolutely unacceptable and needs to be addressed. You should be able to track with GPS which vehicle this was. I would appreciate someone checking into this as this driver is very reckless and will end up costing UPS a lot of money when they cause a worse accident by now driving safely.

I ordered a package from Amazon that got changed over Friday morning in Statesboro, Georgia to UPS Ground for remainder of delivery that never made it. It arrived somewhere just before 2:00 pm on Nov, 8 of 2019. It seemed like the ups people I talked to didnt care and only kept telling me it was delivred When I also asked about the drivers route they claimed to me that they could not verify the driver on day of questioning. This is just SORRY customer service and if yall cant get things done right they you shouldnt be in business. I am just aggravted with the whole transactionI So not only has this been a nightmare but I can not get my product for the price I bought it for and now need a different vendor for the product I wanted. I hope the driver answers for there actions. Thank you. You can reach me at [protected]@gmail.com

I have been doing online shopping for years and lately UPS has been getting worse and worst. This is the third time I was checking my package status online for them to tell me that my address is missing. Mind you they bring a package to my house at least, at least once or even twice a week, but suddenly you can't find a whole house. I don't know what's going on with you guys. One time they delivered a package for me the day before and the next day I was to receive a package the house is missing. That's what they have on the notice. At this point I just wish we can choose who we want to deliver our packages because UPS is getting very sloppy.