United Healthcare — complaint
I have a rare condition called Schuermanns disease and have been a UHC customer for 11 years.
Over these 11 years I've seen specialists, surgeon's, chiropractors, physical therapist's and accupuncturist.
I've had spinal epidurals, massage therapy, MRI's, countless tests, you name it, I've had it done.
The only way I can live a normal life is because of the medications that I take. It's not much of a normal life, I can't play golf anymore, I can't ski in the snow anymore but I can still work and spend time with friends but at times even this is difficult as any type of physical activity like long walks causes pain.
After years of trial and error, my Doctor and I found a medication that works, Oxycontin. Late January, when I attempted to fill my monthly meds, my Pharmacist informed me that UHC was not going to cover the medication.
Neither my Doctor, my Pharmacist or myself, was given any prior notification of this change. I was told by a representative that I should have been given 90 days notice and received nothing!
I've been on this medication for 9 years.
I was provided with a list of alternative pain meds that I could take, I went to my Doctor with this list, he wrote me a script and guess what happened, UHC would not cover the medication that they were forcing upon me stating, I needed a prior authorization to get it filled.
I'm sure everyone on this board has similar types of stories where UHC denied them coverage, denied claims, gave them misinformation or didn't seem to care about their situation.
I hate stating this but I think it's time to seek legal actions not only against UHC, but also include direct legal actions against the person/s that you spoke with.
I work within the Financial industry and have to be especially careful with what I say as any of my clients can file a suit directly against me.
Maybe if we start filing suits against these uhc reps personally, things will change!
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