Watsons Philippines
reviews and complaints

I ordered some stuff from Watsons Philippines (watsons.com.ph) and it was a total nightmare. First of all, the website is so slow and it took me forever just to find what I was looking for. Then, when I finally placed my order, I couldn't even track it. I tried calling customer service, but no one answered. I even sent an email, but I never got a response. It's like they don't even care about their customers.

But that's not even the worst part. When my order finally arrived, some of the items were missing! I couldn't believe it. I had to go through the hassle of contacting customer service again and waiting for them to send me the missing items. It was such a waste of time and energy.

Overall, I would not recommend Watsons Philippines (watsons.com.ph) to anyone. Their online service is a disaster and their customer service is non-existent. Save yourself the trouble and shop somewhere else.

Watsons Philippines is the bomb! I really enjoy shopping there because they always have a ton of promos and discounts that I can take advantage of. Plus, they accept different kinds of cards so I can pay in whatever way is most convenient for me.

One of the things I love most about Watsons is their wide selection of beauty products. They have everything from makeup to skincare to haircare, and I always find something new to try. I also appreciate that they carry a lot of brands that are exclusive to Watsons, so I know I'm getting something unique.

The staff at Watsons are always friendly and helpful, too. They're happy to answer any questions I have and give recommendations based on my needs. I've never had a bad experience with customer service at Watsons.

Overall, I highly recommend Watsons Philippines to anyone looking for a great shopping experience. Whether you're looking for beauty products or just some everyday essentials, Watsons has got you covered. So head on over and check it out for yourself!

Delivery and products from Watsons Philippines are really nice. However, I had a problem with getting a refund for an incomplete order. I tried sending emails and chatting on their chatbox, but all I got were automatic replies. It was frustrating because I needed my money back. I hope they can improve their customer service so that they can better assist their customers in situations like this.

So, I made an order on July 25th on Watsons Philippines website (watsons.com.ph) and it's been a while now but my order's status hasn't changed yet. I tried emailing their customer service but all I got was a computer-generated reply. I mean, come on, I need a real person to talk to! I even tried to cancel my order but they don't allow it. What kind of service is that? And when I tried calling their hotline, no one ever answered the call! It's like they don't care about their customers at all. This is so frustrating and disappointing. I feel like I've been scammed. I hope they can improve their service and be more responsive to their customers' needs.

I recently visited Watsons Philippines and had a not-so-pleasant experience at the SM North branch. The cashier I encountered was very rude and unapproachable. I was with my senior mother and when she asked if we were together, the cashier suggested that only one of us should stay in line. I was shocked and felt like we were being kicked out for no reason.

As a loyal customer of Watsons, I was disappointed with the service we received. It was not only disrespectful but also insensitive to the needs of senior citizens. I was assisting my mother in buying her medications and we were treated with such disregard.

I hope that Watsons Philippines will take action to improve their customer service and train their staff to be more courteous and accommodating. It is important to treat customers with respect and make them feel valued, especially during these challenging times.

Despite this negative experience, I still believe that Watsons Philippines offers a wide range of quality products at affordable prices. I will continue to support the brand but I hope that they will address this issue and make sure that all customers are treated with the respect they deserve.

I recently visited Watsons Philippines at Centro Mall Santiago City Isabela and I have to say, I was not impressed with the service I received from the cashier on duty. It was on December 24, 2020 at around 6:30 pm and there was only one cashier available at the time. Her name was Diane, as indicated on her face shield.

I had a question about my card points and asked her politely, but unfortunately, I didn't hear her response. So, I asked again and my sister overheard her saying "paulit paulit". I'm not sure if she was already tired or what, but I found her response to be quite rude and unprofessional.

Throughout the entire transaction, Diane didn't smile and had a frown on her face. This is not the first time I've encountered her at the store and she's always like this. I understand that everyone has bad days, but as a customer, I expect to be treated with respect and courtesy.

Overall, my experience at Watsons Philippines was not great due to the poor customer service I received from Diane. I hope that the management will take note of this and provide better training to their staff on how to handle customers with professionalism and kindness.

I recently had an experience with Watsons Philippines (watsons.com.ph) that left me feeling disappointed and frustrated. I had ordered a product from the Deoproce brand, which is known to be quite expensive. I chose to order from Watsons because I believed that they were a trustworthy retailer that would provide me with a high-quality product.

I ordered the Deoproce Daily De-Aging Cream, which cost me a total of ?2,655.00 including the delivery charge of ?65.00. However, when the product arrived, I was shocked to discover that it had already expired! The expiration date was May 28, 2020, which means that the product was already expired for quite some time before it was even shipped to me.

I was extremely disappointed with this experience. I had trusted Watsons to provide me with a fresh and high-quality product, but they failed to do so. It is unacceptable to send expired products to customers and expect them not to notice. I feel like I was taken advantage of and that Watsons did not value my business or my trust.

Overall, I would not recommend ordering from Watsons Philippines based on my experience. While they may have a good reputation, my experience with them was far from satisfactory. I hope that they will take steps to improve their quality control processes and ensure that they are providing their customers with fresh and high-quality products.

I recently had an experience with Watsons Philippines (watsons.com.ph) that left me feeling frustrated and disappointed. I placed an order and waited patiently for a week, only to receive a text message informing me that some of the items I had ordered were no longer available. While I appreciated the heads up, I was disappointed that there was no detailed information provided about which items were no longer available and how much my new total would be given the spending limit promo.

I responded to the text message with a firm "No" to canceling the order and requested that any refunds be returned to the card I had used for payment. I also reached out to Watsons Philippines through their Facebook page and chat option, but received no clear response. They simply said they would "look into it" while I read through complaints from other customers who had been waiting for their orders for over a month.

Despite my attempts to get in touch with Watsons Philippines, I was unable to get any clear answers or a refund. Their customer hotline was not working, and I felt like I was being scammed. It was a frustrating experience that left me feeling like I had wasted my time and money.

Overall, I would not recommend Watsons Philippines to anyone looking for a reliable and trustworthy online shopping experience. The lack of communication and transparency was unacceptable, and I was left feeling like I had been taken advantage of.

I had a not-so-pleasant experience at Watsons Philippines (watsons.com.ph) recently. The queueing system was very inefficient, even though there were only five customers in line outside the store, including me, and the same number of customers inside. I patiently waited for my turn, but when one person came out, the guard did not allow me to enter. I thought it was just a one-time thing, but even after three more customers came out, I was still not allowed to enter. I asked the guard for an explanation, and she told me that it was the Store Manager's instruction. When I asked the Store Manager, she told me in a charging tone to wait outside because there was only one cashier available, and the other one was on a break. I didn't heed her advice and proceeded to make my purchase because it was needed by my senior citizen mother, and I had waited long enough.

I have some questions for the Watsons Management:

1. Do you provide proper training to your Store Managers, Supervisors, and personnel, including the guard, on how to handle customer relations? The guard was talking to another customer in a not-so-nice tone, which is not acceptable.

2. Is it allowed in your policy to have a break earlier than 11 am, considering that the store just opened at 9 am?

Lastly, I gave my SMAC card to the supervisor, but my details were not printed on the receipt. I hope this can be verified through CCTV footage.

I am looking forward to a proper process about this incident to be handled by the Watsons Management.

Atty. Maria Arnida Almojuela
***9291

Watsons Philippines is a store that I have mixed feelings about. On one hand, they have a wide range of products that I need and want. On the other hand, the personnel in the stores can be quite rude and unhelpful. I often feel like I have to grovel and beg for their assistance, which is not a pleasant experience.

In addition to the poor customer service, Watsons Philippines also has a terrible website. I live in Panglao, Bohol, and I often receive emails encouraging me to shop online with Watsons. However, their website is a complete mess. I can't even enter my delivery address in Visayas, and if I try to have the goods delivered to a local Watsons shop, the app doesn't work and I can't select any shop in my area. It's frustrating to see such a big company with such a poorly managed website.

Recently, I went to the shops to purchase Sirdalud, 30x2mmg. Unfortunately, the two shops I visited only had 10 pcs each, and when I asked if they could order more, they said it was already ordered. I asked if they could text me when it arrived, but they said no and gave me a card with a phone number to call or text to inquire about the delivery. I called and texted that number 20 times, but nobody ever replied.

To make matters worse, when I tried to file a complaint on their website, it didn't work. I received an error message saying "internal server error." It's frustrating to see a company with so much potential be so incompetent.

Overall, I have mixed feelings about Watsons Philippines. While they have a wide range of products that I need and want, their customer service is often rude and unhelpful, and their website is a complete mess. I hope they can improve their services and become a better company in the future.

Last Thursday, on February 28, 2024, I visited Watsons to purchase medication prescribed by my doctor. However, my experience was marred by the extremely disrespectful behavior of one of your employees, Emerson John Tallod. Despite simply asking a question, we were met with disdain and rude behavior. His responses were not only unhelpful but also condescending, as if we were being scolded for daring to inquire. This type of treatment is completely unacceptable and does not align with the standard of customer service expected from Watsons. It's disheartening to encounter such behavior from a representative of your establishment, and I hope that steps will be taken to address this issue promptly.

11/14/2023 (3:00pm) watsons f tañedo tarlac city.

Bought some products worth 1100, I have 2, 1000 bills, upon paying the product I wanted to purchase those bills I have went money detector (they see some pink thread but missing pink thread on the pearl) so they asked me if I have other bills, I asked them is it fake? They say its not really fake but it’s missing a thread. Those bills are fresh from atm machine (bdo). It’s offensive that they can’t authenticate my money - and the lady I spoke with is rude very insensitive, she asked questions that makes me uncomfortable.

Watsons Philippines is a website that you can buy stuff from. I tried to buy some stuff from them and it was a bad experience. They charged me twice for my order and I never got my money back. It was a big hassle and I don't recommend using their website.

I had to walk around the store for a while before I found what I was looking for. The prices were okay, but I noticed that some items were more expensive than other stores. The store was clean and organized, but it was a bit crowded. I had to wait in line for a while to pay for my items. Overall, my experience at Watsons Calumpang was okay, but I wish the staff were more attentive to customers.