United Bank [UBL] review: Customer service failure 26

Plz chng my name digital app syeda Ambreen zaidi my name updated

Ubl bank city circular road peshawar branch code (1035) .staff behaviour is very cheep.Bank manager is not copperate with claints.Bank ATM machine is done every day.cashiers are not trained .They have no idea to clear the check.Bank not accepted uttility bills and miss behave with there claints.So plz trained your staff.

Thank.

Dear sir.

Digital app is not working properly some functions are not working.kindly check and resolve as soon as possible.

Thanks

Hello sir Assalamualaikum sir ma garden east branch ma w3 week ma 4 bar gai hu assan account open karwana ka ak bar bola original CNIC lao wo be 3 bar la kr gai hu but aj nhi kal ana aj sysnhi chal rah aj maam nhi aie yai bol rai han account nhi open kar rai zalel kr rai hn or jana ka bad 30 mint tak wit karna hota han. [protected]

Veeery bad ubl veeery bed yarhussin 379 management stopped maneger remove maneger remove all the management

Last week 28-04-2020 i vist to UBL main branch kotli azad kashmir branch code 0224
I watche there the branch manager and distt manager witt other staff are abeat badly to a customer named shabir
Plz u must wath CC tv record for further detail

I have been complaining to Customer Services & Supervisor.CC since August, 2019 via help line and email. My available limit is PKR -27000. I have been paying more than the minimum amount since August and am unable to use my credit card, since then!

Mis behave and said ..do what you want.
Do complaint against me.
Is this bank behaviour .
Iam going to close my all accounts from ubl

Dear Team,
I am unable to open my internet banking from 7th Aug-19. I had complained many times to helpline but my issue is still not resolved. My last complaint number is [protected]. Please help me due to this i am facing lot of business problems.

Your staff behaviour is very dirty in Rasool Pur Tarar Branch in District Hafizabad.He close his work before 5pm and always said that system is not working and use rough behavoiur.

Not Giving Cash And Not Giving helpful reason

Sir, we are complaining against Mr Mehboob bank official UBL Hali road Quetta as his attitude is not acceptable, therefore it is requested to instruct him to facilitate the customer not to create problem

My name is M. Afzal I am working in KSA. My ubl account has been blocked since two months please solve my problem as soon as possible. My home town is gujranwala. Thanks

on 30th june2019 I submited affidivit with all documents through UBL Doha for unblocking my account with ubl Farid Gate Bahawalpur but still my account is blocked till today 14/7/2019

on my name two ATM cards are there, I never received this card no [protected]
and paying yearly fee.

[protected]
ko 2 difa 1995.00. 1995.00 rupy cuting ho gi.
Pls. Refund...

Hi i already send email with required documents for biometric verification but my account is still not active its blocked below is my account detail
[protected]
+[protected]
Currently i am working in ksa and uable to visit Pakistan for biometric verifications please activate my account as per state bank 6 month extension rule for overseas Pakistani

my ATM card is till not working...your customer audiancer is selly..not solved m

Dear concerns .no text or call received from bank or related brance to me for due date of boi matric or any promotions.please arranged a regular system of making cals to customer for any issue.and please make a call from bank in every month to me for my account details and promotions.

Ham ny Malaysia say piasy bhajy Han to bank waly ni dy rhy
Muhammad Hussain ko woh mera dost hy

I cancelled my credit card last year and UBL is charging Charges and Fees on the cancelled credit . I am trying to resolve the matter from last three months but UBL people and system is very dumb.

Aoa sir
Iam using UBL wazirabad account from last 4 years.
Today My credit card payment of Rs 21163 got debited from my UBL account.
I never activated these autodebit services.
Kindly deactivate that service and return my amount of 21163 to my account.
Otherwise i ll consider it a fraudulent activity from UBL.Regards

I am ubl account holder and also bacha khan university student, today i deposited my fee on bacha khan university charsadda ubl branch but was harshly treated and misbehaved by cashier.who told me that my name is kamran. He misbehaved mostly all of the student so kindly take action against him.

Thanks.
Mohsin

Today I visited bank for collect that was send from abroad he told me after 2 hours wait he don't have cash in baLance you can visit to other branch what is this? it's services of UBL?

v sad when i recived expired vouchers book vild till 30dec 2018 explain why ulb send me expired book .
My nic [protected]

Utter disappointment from UBL services

I am sorry to say this but UBL is lacking to provide quality customer services that should be cared with the vision that you have. Your recovery team at Lahore (Mr. Jameel Zafar, Mr. Mohsin Shah, Mr. Imran, Mr. Asim) and call center representative/supervisor/managers don’t even know the ABC of customer services. They are not capable for the jobs on top of that they don’t even bother to callback customer. UBL is seriously lacking in providing customer services and other banks do understand its sensitivity and those un-happy customers could be a part of these banks if UBL did not consider this. Today is an age of Customer services where a single common person should be honored and respected. These ethical values easily penetrate into the minds of a common person and it certainly helps them to become a customer from a common person. So, I recommend that UBL should start customer services trainings to train their local bankers and they should also keep an eye on their practical implementation. Secondly, the customer services department should solve every single customer’s complaint on priority basis.
My name is Saadat Hasan CNIC # 3****1, I had a UBL cashline account *********7, which was settled in July 2018. After several requests I had received a scanned copy of NOC Ref. No. AAK – *********9 in September 2018, since than I am requesting regularly for original document to be dispatched at my address as mentioned in the letter too. To my utter disappointment all efforts/time/calls and requests are still unanswered. I had logged complaints many times visit offices but every time I was given a new timeline.
I had registered two complaints one in August and second in October 2018, and after that I started to keep a record of my complaints as both complaints weren’t resolved.
Third complaint: CSR named Iqra Logged a complaint at 11:50am 19-11-18 and committed that letter will be delivered by [protected], nothing happened.
Fourth complaint: CSR Arsalan at 14:[protected] again registered a complaint and suggested me to visit nearest UBL collection office at Kachehri Bazar Faisalabad. I visited collection office, staff was polite but unhelpful as they said letter will be dispatched through call center only.
Fifth complaint: Spoke with CSR Nida and Supervisor M. Jawad at 01:15pm 20-12-2018 this time they shared a complaint no. [protected] and given a new resolution date [protected]).
Sixth complaint: CSR Mehwish and Supervisor Ambreen 10:25 am 09-01-2019, promised that you’ll receive the letter in next two days, as expected didn’t received.
Seventh complaint: CSR Kamran 17:[protected], shared a TCS consignment number [protected], upon checking the status that a parcel was sent from Karachi and return to sender from Lahore whereas I had given postal address of Gujranwala and it was mentioned on letter too. After further investigation I found out that the letter was sent at my previous address.
Eighth complaint: CSR Areesha at 16:[protected], registered a new complaint [protected], update the address and promised that letter will be delivered, till date I haven’t received it.
Calling recovery team for Help: Not only the call center I had requested and called Mr. Jameel Zafar ([protected]) Mr. Mohsin Shah ([protected]) Mr. Imran ([protected]) Mr. Asim ([protected]), initially they all promised which was never full filled and later to my distress they stopped answering my calls.
Even the communicated timeline on email was never fulfilled.
If you can listen to the recording, please check how many times your staff has given the commitment which weren’t full filled, not even once I had received a call back from call center manager which I had requested in almost every call.
If I had received the scanned copy of letter that means it’s there with you, I am failed to understand what is the big deal about dispatching at the right address? I even requested to dispatch at your branch or regional office so I could collect from there but your staff was not at all cooperative.
Customer services representatives/supervisor/managers (Karachi) who receive customer complaints only and they really don’t know how to pass on these complaints to the concerned department. But, it is also true that they talk beautifully and the customers feel that they have handed-over their complaints to a responsible person. But this innocence is short lived and soon the customers realize that just speaking beautifully is nothing and they need action against their reported queries. There might be many other un-happy customers with their bad experiences but I have shared only those bad times that I have experienced with the United Bank Limited. It is not all about an un-happy customer but it is about to control letting the existing customers un-happy and UBL will have to think about it.
Regards,
Muhammad Saadat Hasan

I need updatea and answer of my complian otherwise I will contact to state bank of Pakistan.