The complaint has been investigated and
resolved to the customer's satisfactionResolved Ulta — falsely accused of stealing
resolved to the customer's satisfaction
I come into ulta all the time and purchase whatever I want. Lately, i've been feeling like I was being followed throughout the store. Today I went there to purchase one specific thing, but they were all sold out so I decided to browse around. I came across the new kardashian makeup and I picked one up with the intent to purchase it before I left the store. I went up to the cashier and asked her how much it was, she told me, so I decided to browse around more before I decided to buy it. I got a call about a family emergency and I put the item down to rush out the door so I could leave. The manager, or associate, or whoever she was rushed towards me, demanded that I open my purse, went through my personal property, and asked me where I put the item that I previously had. I showed her where I put it, and she snatched it out of my hand. Then she told me we've got you on camera and you've stolen a lot of stuff from us. I have never in my life stolen anything, let alone anything from ulta. I have every receipt for every item i've ever purchased. I'm an ulta rewards member too! So I feel like they can even look up everything i've ever purchased. Being the only african american in the store, I was humiliated and upset. The way she handled the situation was totally inappropriate and I felt extremely violated. I have put in a complaint with the store but I don't expect much to be done about this unfortunately. I won't be shopping at that specific location, i'm just done with the company as a whole.