Ulta Beauty review: bad hair color service by lucero

First, I was scheduled with another stylist whom didn't come to work as she was ill. The salon never called to inform me of this. I went for a simple haircut and highlights. Lucero was rude from the start. She briefly pointed to a chair and then told be just go sit and she would be there in a minute. Not everyone is naturally friendly, so that wasn't a huge issue for me. Halfway through the highlighting process, she informed me that she was only going to use one color (I wanted dimensional/2 color highlights). She applied the bleach (not color mixture, I was informed they use bleach for highlights and tone it). She then left the foil unwrapped and the hair exposed. Why? So she could talk to her boyfriend. The boyfriend then decided to keep her company, sitting across from me in an open stylists' chair. She ignored me and interrupted me several times when I tried to ask about the glazing (since she made the decision not to do dimensional highlights). The interruption was so that she could talk to the boyfriend about getting the car washed. She poked me near the eye with her comb, didn't even say sorry. She ended up rinsing half of the hair in freezing water despite my request for her to warm the water temp, leaving the rest to finish. She place me under the dryer for a supposed 10 minutes. She was the only stylist there and I was the last client of the day. She disappeared. I sent my husband to look for her. Him and the store mgr found her in her boyfriends car. My hair ended up being over processed and scalp burnt from her negligence. The manager did take care of the situation. I do appreciate that . But, Lucero leaving could have ended with my hair being burnt and falling out of my scalp. I had scalp burns as it was.