TwinkleDeals Customer Care Service

Fast & efficient, this company is head above their competitors when it comes down to taking care of their customers! Keep up the great work!


Customer Support Phone Numbers


TwinkleDeals Complaints & Reviews

TwinkleDeals / item not received.

Dec 06, 2017

TwinkleDealsOrder number TTM1711171113388563 ordered on 17th November set of rose gold unicorn make up brushes. Item not yet revived and when tracking all the information is there to say received in UK on 22nd November but no information from then on. Have contacted postal services by email but no...

TwinkleDeals / my order never delivered

Nov 18, 2017

I ordered and paid for a dress 2 months ago, I am still waiting for my order. These guys now tell me my address is incorrect, what?? I have been living here for 4 years, it is my house, the address is very correct what is this nonsense?? I want my order or if you can't deliver, bring my...

[Resolved] TwinkleDeals / nothing but promises

Oct 16, 2017

My order never arrived. I am so angry. They work properly, often answer, but their replies never help. They still have no idea where my order is. They fed me with promises every day saying that the order was on its way and it would arrive "tomorrow" or "within a week". They promised they...

[Resolved] TwinkleDeals / Fashion Gyro Stress Reliever

Jul 20, 2017

The above was ordered over 2 months ago and we still have not received the goods although we were informed we would receive the said goods within a month. Order number: T1705250631015777 Order Date: 25/05/2017 Time: 06:31:01am Payment was made and still no correspondence from Twinkledeals regarding my purchase. Please Provide feedback regarding my problem.

[Resolved] TwinkleDeals / finger spinners, fashion gyro stress reliever

Jul 18, 2017

We have purchased some items online from twinkledeals on 25/05/2017 and it now 2 months and we still have not received them. The items are as follow: Number: T1705250631015777 Quantity: 4 items Order date: 25/05/2017, 06:31:01AM Shipping method: Flat Rate Shipping I was told that it would take...

[Resolved] TwinkleDeals / bathing suits

Jun 17, 2017

I ordered two bathing suits and one bottom had no paper in them and a funny smell I do not think my daughter should take a chance on wearing them I would like a shipping label to send them back and have them taken off my charge I feel I should not have to pay postage [protected]

[Resolved] TwinkleDeals / dress from twinkledeals

Jun 13, 2017

Hello i have received my dress and i am extremely disappointed! It is not as it is on the picture! It is even too short for my 10 year old daughter. The fabric is extremely poor! Waited 2 months for my parcel, had to pay exactly half the dresses price in customs and cant even wear it for...

[Resolved] TwinkleDeals / did not receive order

Jun 08, 2017

I bought 5 dresses from Twinkledeals in early May. I was informed that one dress is not longer for sale and they gave me a store credit refund. (Which I will not use because I am still missing part of my first order. I received 2 dresses and the quality was very poor. I have 2 dresses that...

[Resolved] TwinkleDeals / rest of my order still hasn't been sent

May 14, 2017

I placed my order 5 months ago and only received part of it. I've sent Several emails trying to get this resolved. The website is Not user friendly. They advertise that you can call and speak to someone, Nor True! What's the deal with checking your Ticket and How to do it?? This is Bad...

[Resolved] TwinkleDeals / I have ordered a dress the 21/03/2017. I paid for a tracking number and still have not recieved it

Apr 14, 2017

My email is [protected] I asked the dress to be sent to: Della Winterton Via Sibillini 46/48 Porto Sant' Elpidio (FM) 63821 ITALY I still have not received a tracking number so I have no idea where it is... if its on its way... or expected delivery date. Please inform me as soon...

[Resolved] TwinkleDeals / I bought a bikini from twinkledeals

Mar 29, 2017

I have purchased a bikini from TwinkleDeals and that was back in January. I received my package three weeks later and when I opened it I saw that bottom was missing! I contacted TwinkleDeals right away and explained that I received only the top of my bikini and they said that was impossible. I...

[Resolved] TwinkleDeals / order never showed up

Mar 13, 2017

I bought a dress from TwinkleDeals and it was supposed to be delivery back in November 2016 and still no sign of it. They gave me nothing but empty promises, said that it'll be here in December, then in late January, then they said March! Are you kidding me? How much longer I need to...

[Resolved] TwinkleDeals / your ridiculous return policy and no email address to submit photos

Feb 09, 2017

Patrick rodgers 404 kings highway Carnegie pa 15106 After ordering two shirts which are identified as large I received them from china and laughed as soon as I tried to put them on. Then I looked at the label as to where to return it... Intetionally no information, just a label from china!...

[Resolved] TwinkleDeals / TT1612291313577028

Feb 08, 2017

Ordered 29 Nov TT1612291313577028 - 8 Feb - Still waiting for delivery. 3 requests now, each time they are 'sorry to hear about..." and then tell me what I HAVE to do next. ( from confirm my address, go to post office and check if it's not 'just sitting' there, then its 10-25 busine...

TwinkleDeals / never received my item

Jan 19, 2017

I purchased a dress 24/11/2016 for it never to arrive. I have sent countless emails to customer service etc to only get a generated email back with a useless ticket number. And TwinkleDeals don't you dare answer this telling me to email customer service when you simply don't do...

TwinkleDeals / haven't received my order yet

Jan 15, 2017

Where is my order...??? My ticket id is t16121306708. When i first placed my order i was told that it would take 3 weeks. It's been 2 months now and i have not received my order. I have been emailing for a while now and no one has replied. This is absolutely terrible service!! I ordered 2...

Twinkledeals / fishtail blanket

Jan 13, 2017

TwinkledealsI order my granddaughter a fishtail blanket for Christmas. It had a pretty big hole in it .I sent them a complaint they sent me a email asking if I want my money back or they can send a duplicate I said send me another's what she was horrible she cried for hrs.cause her...

[Resolved] Twinkledeals / never received order

Jan 07, 2017

I placed and paid for an order on 12-3-16 and still have not received the order! Tt1612031239223981 invoice id Paid with my paypal account and this was what posted on pay pal Seller info: hassan - [protected] Transaction id 3xe77336np9605601 Shipping address: Stacey miller 7445 cross county road, suite 9 North charleston, sc 29418

[Resolved] TwinkleDeals / products not shipped as promised

Jan 06, 2017

When I placed my order on the 17th of december, I picked products that said would ship out within 3 days! They didn't! Some started to ship on the 26th of december. That's 9 days! The information on the website is deceitful. The last item was shipped on the 30th of december. I'm...

TwinkleDeals / mermaid blanket

Dec 29, 2016

My name is kimberly alvarado. I purchased a mermaid blanket online in november. I received confirmation that it was mailed out on december 15. It is now december 29. I still don't have my blanket, which was supposed to be a christmas present! I want a full refund ! The tracking number i...

[Resolved] TwinkleDeals / women's clothing and shoes

Dec 22, 2016

I placed an order for a Christmas gift on December 3, 2016, for a Velour String Loose Hoodie, an A-line floral embroidered skirt, a pair of chunky heeled round toe zip boots, and a pair of earrings for my daughter. I then received an email on December 15th that part of my order had just...

TwinkleDeals / twinkledeals

Dec 09, 2016

Why have you not got a phone number so customers can contact you? I've been tracking my order & since December 4th it hasn't moved, it says Beijing airport and left. If it's left Beijing airport on the 4th it's now the 9th how is it that it's not reached it's next destination yet?????? I...

[Resolved] TwinkleDeals / online shopping

Jul 22, 2016

This internet site completely has unprofessional and dishonest service. I ordered some home textile stuff, first they kept us 1 week without contact us.. when we contact them; they said we need to extra shipping payment from you, if we want to received them faster! What i know; when you buy...

[Resolved] TwinkleDeals / two items of clothing, coat and trousers

May 28, 2016

I made a purchase on May 8 with TwinkleDeals, all of the details of which are outlined below, and have subsequently sent at least 5 tickets asking them queries that have NEVER been answered and trying to use their chat lines which do not work.. So far I have had NO CONTACT WHAT SO EVER by... / dresses

Apr 29, 2016

I ordered TWO dresses from the April 6, 2016 and now it's April 29, 2016 and I never received one of the dresses I bought. I also got a dress that was 2 sizes too small and they DO NOT accept returns. They tell you that if your dress doesn't fit, go buy another one from...

[Resolved] TwinkleDeals / lack of customer service!

Mar 10, 2016

Back in January I've purchased a swimsuit from TwinkleDeals. They said that shipping usually takes 10-25 business days. It was ok with me since I still had plenty of time before my vacation. It is now two months after I made an order and I finally gave up. I've tried to contact them many...

TwinkleDeals / poor customer service!

Mar 07, 2016

I've purchased a dress from TwinkleDeals back in November and received nothing yet! Whenever I send an inquiry about the order, I get a "computer generated response" about how they are thankful for me being their client. It takes them forever to process the order. Well, this is not the...

[Resolved] TwinkleDeals / very bad customer service!

Mar 07, 2016

I've purchased few swimming suits from TwinkleDeals website in late January. Later I actually received an email stating that my order was going to be shipped on March, but that never happened. When I made my order they stated that shipping usually takes about 25 business days. Completely...

[Resolved] TwinkleDeals / awful company!

Mar 04, 2016

Back in January I ordered one item from TwinkleDeals and paid extra money for rush shipping. Two weeks passed and I received no confirmation email and no tracking number, so I contacted them to ask what was going on. They said that everything was fine and shipping usually takes 7-14...

[Resolved] TwinkleDeals / horrible!

Mar 04, 2016

I made an order in early February and received nothing yet. I contacted TwinkleDeals customer care and asked about the status of my order and they said that it is on its way. Then I received a message stating things I ordered were out of stock and they asked me to pick something else. I...

[Resolved] TwinkleDeals / awful website!

Mar 03, 2016

I ordered a dress from TwinkleDeals in a large size. I knew things were coming from China and from the previous experience have learned the sizing difference between US and China. This time dress finally fit but the quality was way off! It was absolutely terrible and ugly, there were no...

[Resolved] TwinkleDeals / poor quality

Feb 29, 2016

I purchased a jacket from TwinkleDeals website and when it arrived I was very disappointed with the poor quality. It looked nothing like pictures on their website, it was just a cheap copy of the product. The material was rubbish, and the zipper was not even working, it was stuck. Moreover...

[Resolved] TwinkleDeals / where is my order?

Feb 26, 2016

I ordered a dress from TwinkleDeals at the beginning of the month. I accidentally found this website and decided to give it a try and see how good it was. So the dress I ordered was rather cheap. I decided to order something cheap first. It is now the end of the month and I received...

[Resolved] TwinkleDeals / waste of time & money

Feb 10, 2016

I found a gorgeous dress on TwinkleDeals website and immediately ordered it. Unfortunately what I received looked nothing like the picture on their website. It looked cheap and very poorly made. I opened a case via Paypal. I tried to contact TwinkleDeals customer care, but was completely...

[Resolved] / unethical behaviour

Jan 29, 2016

Twinkledeals.comI purchased 4 dresses from twinkledealscom and only received 3 I was also given the wrong sizes the material was not what it was suppose to be and they are all very see through as well as the patterns on the dresses don't even resemble the dresses on their site also one has a seam...

[Resolved] TwinkleDeals / ridiculous!

Jan 22, 2016

I wanted to make an order and when I was ready to pay for my item, TwinkleDeals requested a photo of my ID, driver license and passport. They took my money and after that they asked me to send them an image of my credit card. My card was charged and my order was put on hold for no reason...

TwinkleDeals / "coat" and sweater not as described

Jan 13, 2016

I purchased a "coat" and sweater from this company on 12/22/15, it arrived on 1/13/16, fine. The problem is the quality of the product is ATROCIOUS! The "wool coat" I ordered looked like it had literally been cut out of felt. I am a size 4 womens and this only fitted my 9...

[Resolved] TwinkleDeals / avoid

Jan 08, 2016

I ordered something from this website and when items arrived they were nothing like I had ordered. I also was extremely disgusted to have received my order 15 weeks after I ordered. Clothes were cheap and ugly looking! When I contacted them asking a refund I was told they may have sent the...

[Resolved] TwinkleDeals / bad quality and no refunds!

Jan 06, 2016

This company is a total fraud. They send me poorly made garbage and then refused to give my money back. I ordered few items, but they sent me the wrong sizes. I received XL instead of XS. And now they are saying I need to send everything back and only then they'll think of refunding me...

[Resolved] TwinkleDeals / garbage!

Dec 18, 2015

I have seen lots of positive comments from happy customers, so I decided to give it a try. I purchased two sweaters from this site. I got a confirmation email and had to wait months for the delivery of two of my sweaters. But items were just horrible. They were made out of cheap material...