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TweakBit / Auslogics Labswrong charge or fraud

Review updated:

The charge of US $39.95 appeared on my Business Platinum American Express card.

I have never asked for or subscribed to your services and I have never in my life used any Windows product.
I am going to dispute this charge now and ask you to remove both the charge and any confidential info you might have from your database for good.
Thank you
Alex Sitkovetsky
Beverly Hills, CA
USA
Card ending with xxx 43009

  • Updated by alexit, Sep 19, 2019

    SUBMIT A COMPLAINT
    Credit Cards TweakBit / Auslogics Labs Customer Service Wrong charge or fraud
    TweakBit / Auslogics Labs / Wrong charge or fraud
    Add a Comment
    The charge of US $39.95 appeared on my Business Platinum American Express card.

    I have never asked for or subscribed to your services and I have never in my life used any Windows product.
    I am going to dispute this charge now and ask you to remove both the charge and any confidential info you might have from your database for good.
    Thank you
    Alex Sitkovetsky
    Beverly Hills, CA
    USA
    Card ending with xxx 43009

Al
Sep 19, 2019

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Comments

  • Tw
      Sep 20, 2019

    Dear Alex,
    We are really sorry for any inconvenience or misunderstanding and complitely understand your frustration.
    Our license is purchased on a subscription basis. We notify about automatic renewal during the checkout process as well as email notifications at the end of each subscription period. You can disable it at any time during your subscription term and a full refund guarantee applies to renewals too.
    Based on the information provided, we were unable to locate your order in our database. Could you please email to [protected]@tweakbit.com and provide some more information relevant to your purchase to have the renewal cost refunded.
    We look forward to your email and an opportunity to make things right.
    TweakBit Team

    0 Votes
  • Tw
      Sep 20, 2019

    TweakBit support email: support(AT)tweakbit(DOT)com

    0 Votes

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