TruGreen
reviews and complaints

My bill - I told Trugreen associate that I was making a $100 payment and she said it was okay. I made the payment online and later found out that they fraudulently took out the entire bill which has caused my account to explode. They are scammers, they will constantly call you to get your services - I cancelled them one time before but went back again - this is it! When a company acts fraudulently, after I spoke with an associate are criminal!

I have had to have my bank listed them as fraudulent, I am going to the BBB and I cannot say enough that this company is fraudulent and stay away from this company. My lawn never changed from the way it was!

I started with TruGreen and my first initial treatment was on time and fine. My second scheduled treatment day they cancelled 10 minutes before 6pm. I called and they rescheduled for a week later! On that day, they didn't show up again! I complained! They offered me me 50% off. They did not show up on rescheduled day again! They gave me free service and finally showed up. On my 3rd scheduled service, they didn't show up and rescheduled again! Offered me 25% off. On the rescheduled day at 4pm they said tech

couldn't come out! This is only third service, by the way, they offered me 25% off. They reschedule for 2 days later on Friday. They cancelled again! I called and they offered me 50% off. I said I was cancelling and they offered me 50%!off 2 services. I just said no and cancelled all together!
To stressful do deal with this terrible company!
Don't use them!

My neighbors had spraying done by TruGreen and I approached the spray tech to ask about the chemicals in their product, he asked if I had any neurological issues, I told him I have MS and was concerned about the wind blowing in to my house that I could smell it thru out. I asked for any info./hand outs and he refused. I had a head ache for a day afterwards. How can they spray poison, and not be willing to give an material data sheet, when asked?, and wouldn't show me any certificate, or even a license. I asked him If he refused me information, based on the fact that I told him I had MS, and he said, yes., I feel like my rights as a disabled person were violated,

Called and spoke to two different TruGreen employees who said it would be $40 for a tick treatment for the lawn. The next day my credit card had been billed for $350. I called and they said i ordered a full year lawn treatment. Which was definitely a lie. The guy kept trying to sell me on it and i kept resisting. Then they told me the $40 tick treatment was a misquote even though two other employees said that was the cost. The new price was $80. I told them forget everything and just refund my bill. Has been over a week now and they have not refunded anything.

They have provided no service, and won't give me a refund.

Stay away from TruGreen.

My spouse and I had opted to prepay for a season of Trugreen's service when we first moved into our home. After the first season we were unsure if we wanted to continue with their service. We randomly got a bill in the mail from them after our "prepaid season" had been complete. They wanted us to pay 50 something dollars for a service they had done. Trugreen called and I informed them that I would pay the 50 dollar balance, but needed to talk to my spouse before we continued on.
After the phone call they came out 3 MORE times to do a mosquito treatment.
They now want us to pay 200 plus dollars because they continued a treatment that I DIDN'T ASK FOR!
Their management team has not resolved the issue. The regional GM wanted to split the difference instead of admitting they had made a mistake.
They will hound you on the phone stating that it is a service that will be continued no matter what, unless you call them to cancel.
Their customer service reps are terribly rude and will talk over you continually and will not listen to what you are trying to tell them. I have had them tell me they "had no notes on the account" when I had asked to talk to a manager previously.
Kasey employee number 41691 was one of the reps that would continue to talk over me when I was trying to ask questions or explain things.
All in all, the customer service is absolute trash. The management team does not care about you "the customer" and will continue to hound you and twist everything to where it is the customer's fault.
If i could give zero stars I would.
There are plenty of other lawn treatment companies that will treat you, the customer, as you should be treated.

Last Winter, I signed a contract with True Green for weed killing, fertilizing and grass seeding my lawn with $573.60. I was guaranteed that in Spring there will be no weeds. However, from the beginning of Spring this year, my lawn is full of same weeds as before. I callled True Green at 865-970-3835 and described the whole thing to them. They said that for no weeds I need to have weed killer treatment for the whole year. Otherwise, they will take no responsibility.
It seems to be a breach of trust. They are not willing to refund any money. True Green seems to be a fraud company and can not be trusted.

On 4/8/17, I paid TruGreen $378.31 for lawn care for the upcoming summer. (Fertilization and weed control.)They were able to control the weeds, although I had to call them for repeat applications a couple of times. There were thin patches in the lawn, so at the end of the summer, I had all the trees trimmed to allow more light to reach the lawn, I had the whole yard aerated, and I had the front yard dethatched.
On 11/5/17, I paid TruGreen $431.64 for lawn care for the summer of 2018.
This summer, the thin patches in the lawn have grown in size and become more numerous. I admit I did not water regularly, but neither did my neighbor, whose lawn is doing much better than mine, as you can see in one of the photos. He has bioLawn.
Every time they serviced my yard, TruGreen would put a note on my door. On every note, they said they knocked on the door. There was never, ever a knock. On one occasion, I was on the back porch overlooking the back yard, or cleaning blinds in a rear-facing bedroom during the time of service. I never saw a person in the back yard. From that experience, and from the look of my lawn, I am tempted to think that they came to my house, put a note on my door and a sign in my yard, and drove away without spraying the yard. That would be fraud. No, wait. Weeki Wachee homeowner Rich K. checked his home surveillance video and found that exact thing had happened to him.
At this point, I don't know how TruGreen can remedy this situation. At the very least, I think a refund is in order. I paid over $800 for these very dismal results. I do not think that is acceptable.

I have documented my Lawn Service with Trugreen since signing on with them in the Spring May 2018. They promised a healthy green and weed free lawn with their techs providing regular maintenance. In July and August I mentioned they needed to retreat for Weeds and for fungus growth. They came and treated the lawn and sometime in August I brought to their attention again about the weeds and also noticing some small yellow spots on the lawn. I asked them to do a soil analysis. I don't know it they ever did this but the yellow spots starting getting bigger and also bare patches were starting to show. I have ASKed to speak with a manager and was told someone would get back to me in 24 to 48 hours. Instead of a manager another technician was sent to look at the lawn and also agreed that the lawn looked bad. I already know the lawn looks bad; I want a MANAGER to come and assess this lawn. I called again on 9/17 and spoke with Robin who said she would have a manager call very soon. In total I have called on 9/10, 13, 17, 24 and today 10/1 And Still I have not heard from Anyone of Authority at Trugreen. What exactly is needed to get these people to call?! I am ready to file a complaint with the BBB and my attorney but would rather get a refund for the money I paid

First part of September 2018 we had TruGreen come do our areation and over seedin. The individual that came out spent 23 minutes, only did half of our entire yard, failed to do the over seed and took fruit off our tree without our permission. I called the customer service number and was referred over to the local area manager. He talked a good line told me that he will get the money refunded and set up a new appointment for me to weeks later this is on 10 September. As of the date of this posting I still have not received the refund. He called me after I sent an email saying that I had lost faith and trust in the company and him. I told him to cancel the service and he still wanted to come out to weeks after and inspect my yard funny that he didn't want to come out immediately so he could see the actual work done.

We have been TruGreen customers for 4-5 years, and the lawn has looked great up until this past season.
TruGreen has killed most of our lawn and charged us for treatments that we did not need!
Our yard has slowly been killed by application of the wrong treatments and/or lack of correct treatments, and each time a TruGreen person comes out they tell us a different story about what is wrong.

One Trugreen person tells us that we have brown patch, so they treat and charge for that. The next one says its just the heat of the summer. One even said the lawn looked fine. The next one said we had army worms. Then the story was we had grubs. Of course they treated for those and charged us. Another said we needed lime, but that' s part of our usual plan!

The TruGreen people we used to have, seemed to know what was going on, but now these kids you send, are clueless and seem to be experimenting with our lawn or just trying to put more treatments on to charge us more.

On top of all that, aeration and seeding was done in early Sept. when the weather was still above 90 degrees for weeks after the seeding. Despite hundreds of dollars I spent in watering, NO SEED HAS SPROUTED!

If you have a guarantee, then you better GET OUT HERE AND FIX MY LAWN.
I also want a refund for the brown patch treatments, the army worm treatments, the grub worm treatments. In addition, you need to aerate and seed my lawn the right way at the right time of year. If that seed doesn't take hold, you need to re-sod my yard!

We made a pre-payment in March 2018 for TruGreen's Lawncare plan covering the rest of the year. The plan included a Fall Slit Seeding. When we called in August to schedule our fall seeding we discovered that this part of the subscription was canceled without our knowledge. Nobody could tell us who had canceled nor did we receive any refund. After a lot of back and forth, a sales lady told us that they will reinstate the fall seeding to our plan at a higher price. We obviously did not agree. Eventually, she said "okay, we will just put it back in the plan". No apologies or anything was offered for the random cancellation.

To add further injury, after the fall seeding service was completed last week, we got a bill today charging for the service, which was already pre-paid back in March 2018. Looks like not only their service is poor but their accounting is screwed up as well.

I have been using True Green for at least a year now. Overall, I have no issues with the lawn service. However, A technician propped open my gate the other day to perform my lawn service and left it that way. Needless to say my large dog got out of my yard while I was not home and my 70 some year old Father-in-law had to tackle my dog in the front yard in order to catch him. Thank goodness the dog didn't get hit by a car! I called the company and they sounded concerned and said someone would call me but I have yet to hear from them...

I have been with TruGreen for 3 years, and it seems that they are getting worse and worse every day. I have cameras around my house so I can see all the tech serviced my lawn. 3 times they skip my backyard and bills me for the whole property. I Kept callings customers service and ask to speak to the manager but no one called back. One times the service tech came and spot spray (I swear) several spot in the front yard and left.

I just wonder is upper management read these complaints and do any about it? My house area are in Dacula, Georgia.

I was with TruGreen from 16 August to 23 August 2018. I prepaid $367 for an entire year. It took them several days to send someone out to treat the lawn. I was lied to when they said they'd text me the day before coming, they never did.

He did come out "treat" and said I had "dallisgrass" and it could only be treated by his supervisor. So he gave me the email of his supervisor. I promptly emailed him and never received a call or email reply. Still haven't.

They said it takes 24 to 48 hours for a "supervisor" to call. Never received one. So on 22 August I received a text at 0600 (after telling them I never received the first one) that someone was coming and he would be here between 0600 and 0800. So I waited and sat by the window. I never saw anyone come by and have cameras to prove it. I was astonished when I received a text at 0800 saying they had treated my yard! And it was by the SAME guy who did the first treatment, I was told ONLY a supervisor could do it.

Needless to say no one came by so I was lied to again. I tried for an entire day to contact a supervisor or corporate, all I got was hung up on and lied to.

So yesterday I told them I wanted to quit and receive a refund. They tell me it takes 7-10 days, so now I have to wait. In the meantime today I sent a cease and desist letter to them through my attorney that anyone from their company who sets foot on my property would be arrested. This is after I spent last night researching this company, I was dismayed at just how MANY bad reviews they have, there is even a separate site for complaints against them.

I stupidly went with them without reading reviews because I have two neighbors who use them and they never mentioned anything amiss. I will never trust them, they lied to me dozens of times, they're customer service is downright hostile, and now I have no idea if I will receive my money back. Then I will have to contact my bank to change my account number so they can't charge me more fees as I saw in some complaints against them.

PLEASE AVOID this company!

I have had trugreen for many years but this is the last service I will ever have with them. My lawn has never looked this bad and they claim its water grass and they say its beause we had rain and they know we have it! Why do we have it and not my next door neighbors or the one next to them... Hhhmmm maybe because they don't use trugreen.. We have crab grass and nut sage/water grass. They don't need to come until their next treatment 8 days from now.

This is my first time signing up for TruGreen, I was looking forward to having green grass and a beautiful lawn. The first three service guys were able to preform the service, but the second two service guys were not able to preform the service, claiming that my gate was locked. They didn't bother to knock on the door or call.
I called the customer service line and the lady was not helpful at all. She stated that there's nothing that they can do - she will only note my account. I asked to speak to a manager, she refuse to transfer me to a manager and hung up on me.
I am beyond disappointed at TruGreen for their poor service and treating their customers like this.
Time to look for a new lawn care company.

For three years I contracted with TruGreen to provide shrub and lawn care. I have dead shrubs and dead grass, bald patches and never a word from this service provider. They just come, spray and leave. I called to complain about my dissatisfaction and that they did not provide the yard care they promised. I told them to immediately cancel the service and to bill me no more. Since that time I have received probably two dozen harassing phone calls demanding payment and today I received a letter from a collection agency!

DO NOT USE THIS COMPANY. They WILL NOT DO WHAT THEY PROMISE. BY THE TIME YOU FIGURE OUT THEY WOULD HAVE MILKED YOU FOR THOUSANDS OF DOLLARS!

I fell for it again. Last year my lawn, which was being treated by TRU-GREEN, was affected by a fungus and damaged throughout. I was under the impression I was paying them to keep my lawn GREEN. I called to report the issue and they said it was brown patch fungus and they did not treat for it, so I fired them. They continued to solicit my services by phone for some time after that and each time I mentioned the experience I had and finally I agreed to meet with their supervisor. He assured me they could do a better job so I signed up again. Fast forward to last week in which I called to report brown spots again. They said someone would call me within two days. I have yet to hear from anyone. Tech assures me he reported this on his last visit but did not have fungicide on his truck. Still no one else came still no calls.