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TruConnect Communications

TruConnect Communications review: TruConnect reactivation and keep original phone number

M
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6:36 am EST
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Lifeline approved truconnect provider. Upon reactivation was advised to reapply/recertify. I do so and was approved. My byod had a truconnect sim. They required new sim and mailed to me. Agent said upon activation of new sim to contact customer service to reprogram sim with my previous number. When I initiated that process / activation was that service was denied citing against policy. The only option available according to agent is to port my number to a new provider. I am fighting to reclaim my original phone number and resume service with truconnect with no cost or fees.

Claimed loss: Time, miss information, poor customer service. Intentionally fraudulent account deactivation inorder to apply and collect addition fee (s)

Desired outcome: Resume truconnect service w/original, previous phone #. voucher min $100 or max of $500.policy review. explicit clear terms posted on website. prevent issue happening to other lifeline benefit participants

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    1149 S Hill St #400, Los Angeles, California, 90015-2894, United States
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