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HVAC contractor sales & service
We called tru-comfort for a service call on our hvac systems. The technician arrived and told us that our furnace was leaking co2 and it was very dangerous. He called the owner, bill liily who came to the house and had his technician check all of our 4 furnaces and than told us 3 of the 4 were leaking. He gave us a proposal for $33, 168 to replace these units. The next day we flow to our florida home. When we returned about a month later, the main furnace was not working. We called petro fuel to come service the problem. We found a flood in the basement, and the petro technician said that the sump pump was left unplugged (By tru comfort) and they had shut the gas off. The petro technician tested the furnace with a co2 meter and found no gas detected! I than called tru comfort to service the unit and i put it back the way they left it with the gas turned off and the sump pump unplugged. When the technician arrived, i videoed the whole conversation where he told me they accidentally left the sump pump unplugged and that "bill" the owner left the gas turned off because it was "unsafe to run the unit". He than performed the "smoke test" for co2 leaks and reconfirmed that the unit was leaking and unsafe to run. He called his office to have his supervisor come out and have us sign the agreement to put in a new unit immediately. We did not sign with them to put in a unit that did not need to be replaced but tru comfort needs to have their license revoked because we are sure that this is their standard operating procedure to rip off consumers.
Is Tru-Comfort legit?
Tru-Comfort earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Tru-Comfort. The company provides a physical address, phone number, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Tru-Comfort has registered the domain name for tru-comfort.com for more than one year, which may indicate stability and longevity.
Tru-comfort.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Tru-comfort.com you are considering visiting, which is associated with Tru-Comfort, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
However ComplaintsBoard has detected that:
- Tru-comfort.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The tru-comfort.com may offer a niche product or service that is only of interest to a smaller audience.
- Tru-Comfort protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
Overview of Tru-Comfort complaint handling
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Tru-Comfort contacts
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Tru-Comfort phone numbers+1 (610) 691-1889+1 (610) 691-1889Click up if you have successfully reached Tru-Comfort by calling +1 (610) 691-1889 phone number 0 0 users reported that they have successfully reached Tru-Comfort by calling +1 (610) 691-1889 phone number Click down if you have UNsuccessfully reached Tru-Comfort by calling +1 (610) 691-1889 phone number 0 0 users reported that they have UNsuccessfully reached Tru-Comfort by calling +1 (610) 691-1889 phone number
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Tru-Comfort emailsinfo@tru-comfort.com100%Confidence score: 100%Support
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Tru-Comfort address1309 Stefko Blvd., Bethlehem, Pennsylvania, 18017, United States
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Tru-Comfort social media
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