Trip Front

Tripfront.com. Booking references *** (June 4th 2022 06:47 PST) and *** (transaction took place June 3rd 2022 21:19 PST) . . . . . I booked two fights and was issued booking receipts via Tripfront.com. San Diego to Oklahoma TFONXXXXXX on July 13th 2022 and Oklahoma to San Diego (TFONXXXXXX) July 20th 2022. . .. . . . . I called them about one eticket wondering where confirmation was, I was met with a rude man who sneered that it would take 24 hours to issue. That was on Sunday. . . . . . .Money has been taken out of my account to the sum of $163.48 and $199.98. Both transactions come up as ETKT SOUTHWEST on my banking app. . .. . . . Giving them the benefit of the doubt, as per their policy, I was assured my E tickets would be issued within 24 hours, I put it down to them being busy. . . . . However, I have tried calling them since and can't get through. I have called the number on email for customer support, I have emailed customer care and was assured by *** that I would receive my eticket confirmation within 24 hours, that was tuesday. . . . . I emailed Tripfront.com today letting them know I would like a refund in full or I shall be contacting the Complaintsboard.com. . . . . The run around and avoidance, services I have purchased not being provided and general caginess, this company and others associated with it are a scam. I just want a refund so I can continue arranging the rest of my trip in peace instead of stressing over these thieves and me not knowing if I have a confirmed flight or not whilst the price continues to climb. Any help with this would be great. They shouldn't be allowed to do this.

On Aug 11 I was unable to book my son's ticket online due to him being a minor. I google the airline's number and the agent answered *** airlines" I explained the issue and the male agent (with a heavy *** accent) gave me his name as ***. (I wrote down his name and extension *** He explained that as my son is under 18, he is a minor I would have to pay the $156.00 unaccompanied minor fee. I agreed and he explained the procedure. My son would be escorted from check-in to the plane and he would have a designated seat by the airline staff. I had no reason to question him so agreed. After giving him all the details; dates, preferred flight, my info as the person booking the flight, and my son- the passenger. He then said I would see two charges one for the ticket ($409.18) and the other for the unaccompanied minor fee. I saw both charges come through my phone as *** airlines" the second one had spirit *** I thought nothing of it. Yesterday I start the online check-in process, and I noticed my son is classified as an adult. I check the itinerary that "***" had emailed & it showed "child". I call *** and they tell me my son is not listed as an unaccompanied minor as their cut-off is 15 years old and my son is 16. They see no charges other than the ticket purchase, while I have the agent I purchase a seat ($64.00) and pay for his roundtrip carry-on($128). I request they send me a receipt which they did. Sure enough, the breakdown was missing the $156.00 unaccompanied minor fee. This morning at the airport I speak to the airline staff to verify my fears and sure enough, only his ticket was purchased with no other fee listed- he would be traveling as an adult - alone. After a little digging, I find out it was Trip Front Travel Agency. It was astonishing that this company would risk my son's safety, and be so deceitful in securing the extra funds. I hope they get shut down!