Trip Front

Booked two plane tickets on 4/23/22 for travel 7/16/22 to 7/23/22. Emailed them on 6/19/22 because I realized I had never received my e-tickets. They emailed back with my e-tickets which they should have sent in the first place. Called on 7/10/22 about options for changing or cancelling my reservation and was told my change options and told I would receive a credit for $1,444.44 valid for 1 year if I cancelled my reservation. Was not ready to make my final decision so I told them I would call back. I called back later on 7/10/22 and there was no answer. I left voicemail. Never heard back. Called on 7/11/22. No answer. Emailed them 7/11/22. Never heard back. Called 7/13/22 and was told options for changing or cancelling. Was told I could not change return airport yet I had been able to on 7/11/22. They "checked" and then were able to. The one option was not doable for me. Called 7/14/22 to finally just cancel tickets and was told my ticket was not a ticket that could be cancelled. I explained I had been told at least twice that cancelling was an option for a credit of $1,444.44 valid for 1 year. Was told that was not the case because my tickets are basic economy. They are NOT basic economy, they are economy. In addition, their cancellation policy listed does not even mention this. Conflicting, inaccurate information from this company.

Tripfront.com. Booking references *** (June 4th 2022 06:47 PST) and *** (transaction took place June 3rd 2022 21:19 PST) . . . . . I booked two fights and was issued booking receipts via Tripfront.com. San Diego to Oklahoma TFONXXXXXX on July 13th 2022 and Oklahoma to San Diego (TFONXXXXXX) July 20th 2022. . .. . . . . I called them about one eticket wondering where confirmation was, I was met with a rude man who sneered that it would take 24 hours to issue. That was on Sunday. . . . . . .Money has been taken out of my account to the sum of $163.48 and $199.98. Both transactions come up as ETKT SOUTHWEST on my banking app. . .. . . . Giving them the benefit of the doubt, as per their policy, I was assured my E tickets would be issued within 24 hours, I put it down to them being busy. . . . . However, I have tried calling them since and can't get through. I have called the number on email for customer support, I have emailed customer care and was assured by *** that I would receive my eticket confirmation within 24 hours, that was tuesday. . . . . I emailed Tripfront.com today letting them know I would like a refund in full or I shall be contacting the Complaintsboard.com. . . . . The run around and avoidance, services I have purchased not being provided and general caginess, this company and others associated with it are a scam. I just want a refund so I can continue arranging the rest of my trip in peace instead of stressing over these thieves and me not knowing if I have a confirmed flight or not whilst the price continues to climb. Any help with this would be great. They shouldn't be allowed to do this.

On Aug 11 I was unable to book my son's ticket online due to him being a minor. I google the airline's number and the agent answered *** airlines" I explained the issue and the male agent (with a heavy *** accent) gave me his name as ***. (I wrote down his name and extension *** He explained that as my son is under 18, he is a minor I would have to pay the $156.00 unaccompanied minor fee. I agreed and he explained the procedure. My son would be escorted from check-in to the plane and he would have a designated seat by the airline staff. I had no reason to question him so agreed. After giving him all the details; dates, preferred flight, my info as the person booking the flight, and my son- the passenger. He then said I would see two charges one for the ticket ($409.18) and the other for the unaccompanied minor fee. I saw both charges come through my phone as *** airlines" the second one had spirit *** I thought nothing of it. Yesterday I start the online check-in process, and I noticed my son is classified as an adult. I check the itinerary that "***" had emailed & it showed "child". I call *** and they tell me my son is not listed as an unaccompanied minor as their cut-off is 15 years old and my son is 16. They see no charges other than the ticket purchase, while I have the agent I purchase a seat ($64.00) and pay for his roundtrip carry-on($128). I request they send me a receipt which they did. Sure enough, the breakdown was missing the $156.00 unaccompanied minor fee. This morning at the airport I speak to the airline staff to verify my fears and sure enough, only his ticket was purchased with no other fee listed- he would be traveling as an adult - alone. After a little digging, I find out it was Trip Front Travel Agency. It was astonishing that this company would risk my son's safety, and be so deceitful in securing the extra funds. I hope they get shut down!