TravelStart review: 1/5 stars re: complaint: unresolved booking issue - ticket number za12243352

I'm extremely frustrated with Travelstart's customer service. While their website is quick and efficient for booking flights, getting in touch with their agents or customer care is a nightmare. The phone number provided on their website (021 468 4300) is answered by an automated machine that plays advertisements non-stop, without connecting you to a human agent. You'd think they'd prioritize customer support, especially when issues arise.

Key Issues:

- Unreachable Customer Support:
Automated phone system with no option to speak to an agent.

- Lack of Responsiveness:
Emails and messages seemingly ignored or not responded to in a timely manner

-Frustrating Experience:
Multiple attempts to contact them yield no results, leaving customers feeling neglected

Other customers have reported similar experiences, including long wait times and unhelpful responses. Some have even shared their struggles with getting refunds or resolving issues.

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