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1.5 105 Reviews

TransUnion Complaints Summary

12 Resolved
82 Unresolved
Our verdict: With TransUnion's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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TransUnion reviews & complaints 105

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4:32 pm EDT
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TransUnion credit reporting mortgage | unauthorized charges to my credit card for a monthly subscription

I subscribed for the credit reporting morthedge to a free trial when I was about to purchase a car. After that they started putting $17.95 charges every month to my credit card. I did cancelled my membership last month but there was not any refund from these guys.

Even after cancelling the membership they again charged my credit card for the same amount. These guys should know that this is a case of credit card fraud and I have sufficient evidence and resources to file a legal complaint against these guys.

I tried to call the toll free number they have mentioned i.e. [protected] but they hang up all the time.

I have attached a screenshot of all the transactions they have charged against my credit car.

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chris younts
IBERIA, US
Dec 19, 2020 11:25 am EST

This is a frauudulent mafia run company. There is no legal way to stop them other than to shut them down. They will never ever return the money they have scammed from you.

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11:10 am EDT
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TransUnion tricked me into subscribing to their credit monitoring service

Went to their site to get credit report score. It cost $1 so I had to give credit card info. Two months later I'm scanning my Credit Card statement and see this $17.95 charge, it was going on for two months! They had on their on without me knowing subscribed me, tricked me into signing for their Credit Monitoring Service. I was pissed! To make it worse, it's not easy to cancel it I had to look all over the site! It took me awhile but finally figured out how to cancel!

FIRST you MUST log into your Credit Monitoring Account! And when I did, it took me to a page that showed six option links I could choose from; DASHBOARD, CREDIT SCORE, CREDIT REPORT etc. Actually you can click on any one of them, it doesn't matter. After you do, scroll down to the bottom of the page and under Resources, click "Support" then "General FAQs" then "Payment" and you are there! Click "How Can I Cancel My Membership" and it will guide you through the cancellation process but still begging you not to cancel! After cancelling, they at least immediately sent an email confirming the cancellation. The first descent thing they've done!

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Update by ussclaudejones
Mar 28, 2016 11:21 am EDT

Went to their site to get credit report score. It cost $1 so I had to give credit card info. Two months later I'm scanning my Credit Card statement and see this $17.95 charge, it was going on for two months! They had on their own, without me knowing, subscribed me, tricked me into signing for their Credit Monitoring Service. I was pissed! To make it worse, it wasn't easy to cancel! I had to look all over the site! It took me awhile but I finally figured out how to cancel!

FIRST you MUST log into your Credit Monitoring Account! And when you do it'll take you to a page that shows six option links you can choose from; DASHBOARD, CREDIT SCORE, CREDIT REPORT etc. Actually you can click on any one of them, it doesn't matter. After you do, scroll down to the bottom of the page and under Resources, click "Support" then "General FAQs" then "Payment" and you are there! Click "How Can I Cancel My Membership" and it will guide you through the cancellation process but still begging you not to cancel! After cancelling, they at least immediately sent an email confirming the cancellation. The first descent thing they've done! You can also call [protected] and this looks like a good number.
This info I'm giving is as of [protected]. Because this info applies to that Website as of the afore mentioned date since they may change the Website look at any time!

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Johnny Piver
, US
Oct 18, 2016 12:39 pm EDT

10 18 2016 Initial Contact:Aug 29 2016 Filed for applied for job thru a Big box store online. wanted basic info, then a pop up said that some companies require credit report. Since I had worked for company before and was official site figured this was new requirement. As I found out it was a credit report company, and would not give me report without agree to see it for $1.. I gave basic info, then asked for report and did not get it. I was alerted that I have to provide more info. BTW, I did not give CC Card info. Around Sept 19 2016 get bill from CC Card co for $1. PLUS additional 19.95 for Credit Report. I figured better to just pay it, then hassle with CC Report Company. Paid it. My loss. THINK AGAIN. Just today Oct 18 2016 received CC Card bill for another 19.95. I called this Credit Card reporting Company TRANSUNION, [protected] and was not happy I was being billed for a second time. I asked what it was about. I was irate. They said I had subscribed to a monthly monitoring, which I told them I was being ripped off as I never sign up for it. I had only allowed the first report as I thought I was for the Big Box store format. I was not happy and used appropriate wording. I told them I would pay the second billing as they said was required, but to cancel me immediately. MY POINT: Do not supply or submit for credit reporting info as I now realize any legitimate company gets that info anyway even without your knowledge. I was scammed pure iand simple by this lead on insinuating it was part of the job application requirement.

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6:17 pm EST

TransUnion credit monitoring/protection services

Worst company I've dealt with in years. Signed up for 3 free months, cancelled five times online and twice by phone and the billing won't stop. Please consider other options before you patronize these criminals. Wait to you feel the joy of having to answer 20-40 questions to validate who you are. Like: How about your mail address and zip code from an address 15 years ago?

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5:30 am EST

TransUnion disputes at transunion

Transunion Reference :TU21051023-[protected] The information on my credit report is incorrect and i am trying to get some of the incorrect information indicated on my report resolved for a while now and nothing is getting done. 1) numerous times i have challenged the report on the transunion website, without any luck. 2) I have sent all documentation required after i have decided to call transunion including an affidavit with my address as well as a letter from the person that i am residing with as our utility bill is in her name. The above mentioned mail i have sent so many times, with my disputes but i keep getting messages telling me to send proof of address. 3)I have accounts that has been settled and closed in May but reflecting as 150 days behind. (Absa Revolving L) The same information is duplicated on my report----so i have twice the negative score. 4)Absa have e-mailed the settlement letter to Tranunion and other credit bureaus. 5)I have bought the credit score for R80 in Septemeber and it indicated that i have good credit record and i was quite chuffed. The next month it went from good to very bad, without me skipping any payments what so ever... I'm trying to sort out my credit report and trying to keep a good credit status, but Transunion is not helping my cause at all.

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11:43 am EDT

TransUnion unauthorized charge

06/20/2015
Point Of Sale Withdrawal TU / *TRANSUNION [protected] CA US

$17.95, this amount is being withdrawn automatically from my account. I have know idea why. I want it permanently stopped
Thank you for your help in this matter!

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10:30 am EDT
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TransUnion unauthorized charges

I went onto the Transunion site to get my credit report. I was informed by the site that there would be a one time charge as long as I canceled the account within 7 days. I went back onto the site the following day to cancel. This morning I found that they have been charging my card since March because the site did not cancel the account. My account was overdrawn due to this charge and I am out overdraft fees. I called Transunion and they REFUSED to reimburse me the overdraft fees because they said that I didn't cancel my account! WHY IS IT MY FAULT THAT THEIR DARN WEBSITE DOESN'T WORK PROPERLY? THIS COMPANY SUCKS! THEY ARE THEIVES! DO NOT DO BUSINESS WITH THEM! USE TRUE CREDIT REPORT.COM. AT LEAST THEY ARE UPFRONT ABOUT THEIR CHARGES!

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harry mann
Brampton, CA
Jan 08, 2013 11:37 am EST

worst company i ahve ever delt with . and the worst of all is i cant deactivate my acoount with them coz some numbers go on long holds and some are not eveen work. SCAMMERS, FRAUD, SHOULD BE CLOSED IMMEDIATELY.

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9:48 am EDT

TransUnion low credit score

I disputed my credit score for being dropped from 745 to 690 because three auto dealers ran credit checks last October. I got the full credit report and it had two bad marks. One bad mark for a 600.00 loan I paid off in 4 months in 2010 and the other for a 20 day late house payment I wasn't responsible as my ex wife got a quick claim deed 5 years ago and missed a payment last October. I contacted Wells Fargo and they didn't help me. But the house sold May 1st 2015. I contacted Wells Fargo and they would not send me a statement saying it was sold. I finally hung up on Wells Fargo as their customer service is poor. I will never use Wells Fargo for any banking service. I purchased a new house this last February and had to pay a penalty for my 690 credit score. Recently I purchased a collector's car and had to pay 3% more for the loan because of the disputed credit dropped my credit score to 688. TransUnion sent me my copy of their findings but didn't offer to help I have over 20 excellent reports and those two bad marks lowered my score to 688. The credit score industry needs to be changed to reflect divorces and over 1000.00 transactions and not the 600.00 debt I was dinged for

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wanda santos
New York, US
Jun 04, 2012 9:00 am EDT

all i want to do is cancel my free membership so i don't get charged after the trial date. i was given this website to do so, but can't find cancellation anywhere?

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georgios georgatos
New York, US
May 10, 2012 8:12 am EDT

they have not given me an accurate score rating, due to security reasons according to them ? they have given my personal information to third parties, identity theft has occured

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Vicki Bauer
, US
Jul 10, 2011 2:57 pm EDT

It was removed after discussing the circumstances with me.

This year I noticed the same delinquency is still on the Equifax and Experian reports.

But when I contacted them, they refused to remove the delinquency from the other two credit bureaus.

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8:21 am EDT

TransUnion I haven't received the report and wasted money

I contacted the company www.transunion.com and asked to provide the credit report. The rep told me that if I needed it faster, I needed to pay about $200 for it. I thought about it and paid money, but the rep simply fooled me and hasn’t provided the report. I tried to contact them, but all my emails were returned back. Maybe someone has any idea how to track this rep and return money back, please contact me then or leave a comment. Thanks.

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4:41 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

TransUnion lie to everyone!

This place is a major scam. I can't believe the government promotes this or the other two crooked reporting bureaus. They have a monopoly and are screwing the consumers. The information they have is not even legit. They are so many inaccuracies. This place does not protect consumers but protects the owners wallets. If you have a problem with their information you cant do anything about it. They will ignore you and the people who work here will make your credit worse.

They also outsource by hiring incompetent Indians, so if you call them you won't understand a word they say. Also who is to say these random Indians couldn't hijack your information including credit card?

They charge you for things that are free. And mess up your credit because of their incompetence and greed.

These are the people we turn to in order to protect us? what a joke! Protect yourselves because clearly these credit reporting agencies don't care!

People should not trust credit reports! The whole system is a greedy scam!

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3:33 pm EST
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TransUnion data theft and wire fraud

January 5, 2013
Revised
I. Largest data theft and computer hacking
And intellectual property theft in history

In 2000, cliff mortensen contacted bruce macleod of hennigan, bennett and dorman (now mckool, smith, hennigan) in los angeles, ca to represent him in a wire fraud and data theft/hacking lawsuit against trans union llc of chicago, il and acxiom corporation (acxm) of little rock, ar. Trans union was represented by michael o’neil of dla piper of chicago and acxiom was represented by amy stewart of the rose law firm of little rock, ar. Both data companies had been secretly stealing/hacking billions of dollars worth of data from cliff mortensen, credit bureau of carmel and pebble beach, credit research, inc. And many other independent trans union franchisees across the country for at least ten years. Trans union and acxiom called it “data mining” cliff mortensen’s lawyers called it “theft”. It is the largest data theft/hacking and wire fraud crime in united states’ history. Trans union during this period was controlled by attorneys penny pritzker and robert pritzker (d.) of chicago, il. Trans union’s address is 555 west adams street, chicago, il 60661. The case number was 00 c 3885 northern district of illinois, judge john moran (d.). This was a peremptory filing by trans union for venue choice and position. Mortensen was a defendant and a counter plaintiff in this slapp suit.

The data hacking/hijacking occurred on ibm super computers at trans union facilities in
Chicago, il and fullerton, ca and acxiom facilities in westlake, ca and little rock, ar during routine daily database maintenance and “batch processing” in terabyte quantities at nanosecond speeds. Acxiom managed data files on the trans union cronus database at these and other trans union locations. Acxiom was granted unlimited free access to hundreds of millions of data files many of which were not the property of trans union or acxiom. These files were the information root of millions of target marketing lists which were sold to banks and financial institutions. Acxiom paid trans union for this stolen data with hundreds of millions of dollars worth of stock warrants (acxm). Trans union did not redistribute this revenue with the lawful owners of this data, the independent trans union affiliated credit bureau owners across the united states. It appears that trans union’s management believed that if the data theft and wire fraud were conducted on ibm super computers at speeds faster than the eye could see, it wasn’t really provable “theft”. Data theft leaves no evidentiary “footprint” no matter how often the data is copied or illegally accessed (stolen) and trans union knew it. It was the “perfect burglary”. Alice conlon of trans union was the credit bureau liaison for the independent credit bureaus and trans union during this period. She is still employed at trans union. She threatened (extorted) cliff mortensen with the statement “if you don’t do what trans union wants by amending your contract, they can do plenty to you”. They did.

This data theft began to occur after allen j. Flitcraft resigned as president of trans union.

Ii. Recipients of stolen data identified
And reported

Trans union has been a major stockholder in acxiom and they had interlocking directorates. Trans union was the primary source for acxiom’s database.

The major national banks and large data users (including the united states government) which unknowingly purchased the hacked/stolen data from trans union and acxiom corporation were chase, citibank, bank of america, wells-fargo, hsbc, capital one, bank one, american express, u.S. Bank, discover card and most banks which issued credit cards including first national bank of omaha (fnbo). Fnbo received a $23, 000, 000.00 award against trans union for data theft during breach of contract in 1997 case number 8:95cv-57 united states district court district of nebraska-allen rugg, esq. Of powell goldstein for the plaintiff. Trans union has a bountiful history of data theft. The data theft was discovered during a sting operation. Trans union and acxiom corporation shared the ill gotten proceeds without paying the rightful owners of the data, the hundred or so local trans union franchisees across the united states including the bureau owned by cliff mortensen. This wire fraud, conversion and data theft continued for at least ten years before trans union admitted to it during settlement of one of the many federal cases.

Eric holder, (appointed by barack obama), of the department of justice, andrew cuomo (attorney general of new york), kamala harris (attorney general of california) and the f.B. I. Have failed to prosecute these crimes by these pritzker owned entities.
Penny pritzker is part of the pritzker family of chicago (hyatt hotels, trans union, trans union healthcare and the marmon group). She was the finance chair for president obama in 2008 and was considered for but not offered the cabinet position of commerce secretary in 2009 due to her colorful past.in 2002 penny pritzker was a defendant in a rico lawsuit filed against her in the superior bank (chicago) collapse. Mortensen asked bruce macleod to file a rico action against the pritzkers for wire fraud, extortion and anti-trust. He refused on several occasions.

Iii. Conflicted working relationships
Of law firms

Mr. Macleod was referred to cliff mortensen by his attorney ralph wegis, a pioneer in slapp lawsuits, of bakersfield, ca. Bruce macleod evaluated the case for twelve months before he decided to accept it. This was a major delay that benefitted trans union and acxiom. Mr. Macleod had a prior working relationship with opposing counsel, dla piper of chicago. Both firms worked together successfully on the 1994 bankruptcy of orange county, ca and later (without mortensen’s knowledge) worked together representing john hancock life insurance company on the international parmalat (italy) bankruptcy case. Both firms have represented the catholic church in the united states. Michael hennigan and bruce macleod had mutual friends at dla piper. Mortensen was not informed of this ongoing conflicted dual working relationship until august 15, 2012. Mortensen would have never permitted it and would have terminated bruce macleod and michael hennigan had he known.

Iv. Abuse of process

Initially, michael o’neil of dla piper sued cliff mortensen in a slapp (strategic lawsuit against public participation) lawsuit to quell his impending lawsuit for data theft, fraud and breach of contract. This was an attempt by dla piper to bankrupt cliff mortensen. This was abuse of the court process. The $1, 000, 000.00 cost to defend this suit was paid for by cliff mortensen’s insurance carrier, state farm. Cliff mortensen was represented by steve baron of mandell menkes of chicago. This case settled for $17, 000.00. There was no slapp back or malicious prosecution lawsuit filed on mortensen’s behalf. Steve baron, of mandell menkes, did not attend the settlement conference.

V. Case valuation

On the first discovery trip to chicago, the home of trans union, bruce macleod mentioned that if cliff mortensen’s case were only worth $4, 000, 000.00 his firm would not be interested in representing cliff mortensen. He then excused himself for a lunch meeting with his old pals at dla. Bruce macleod later indicated the case was worth in excess of $100, 000, 000.00 per appraisal by monica ip of hemmingmorse and contract breach.

Vi. Underseal and case secrecy

Bruce macleod and ralph wegis allowed the case to be filed “under seal” with a protective order (against the protestations of cliff mortensen). Mortensen told bruce mac leod on several occasions that he did not approve of this secrecy strategy, yet bruce mac leod insisted on secrecy. This order only protected trans union, acxiom and the pritzker family from public exposure of their data theft, wire fraud and anti-trust crimes. Wall street investors would have benefitted from public exposure of these crimes. Bruce macleod was asked on at least fifteen occasions to remove the case from protective order, to unseal the filings and to amend the complaint to include an anti-trust pleading and rico against trans union. He always refused and would become very irritated whenever the subject was broached. This secrecy and failure to amend accommodated his friends’ wishes at dla while ingratiating himself with them for amicable working relationships and ignoring the demands and best interests of his client, cliff mortensen. Secrecy weakened the case and settlement position for seven years. It fortified trans union’s and acxiom’s position by delays. If cliff mortensen’s theories of data theft were so misguided, as michael o’neil stated, why was secrecy paramount in trans union’s and acxiom’s strategy?

Time is the enemy of justice.

Vii. Securities and exchange commission

Public exposure of their crimes terrified the management of trans union and acxiom, a publicly traded company (nasdaq). The secrecy and delays benefitted trans union and acxiom by keeping the other franchised credit bureaus, investors and the securities and exchange commission uninformed about their data theft, wire fraud crimes and anti-trust actions which would have resulted in more lawsuits, sanctions and significant financial loss for trans union and acxiom with subsequent erosion of investors’ value in securities. Bruce macleod was accommodating trans union and acxiom to mortensen’s peril. Cliff mortensen’s lawyers by their secret filings aided trans union and acxiom corporation in the theft “cover up” and fraud. Even the lead judge moran was tired of the secrecy. If mortensen’s assertions were invalid as claimed by michael o’neil of dla piper and trans union why was secrecy necessary?

Viii. Scope of the data theft and bruce macleod’s failure to file wire fraud cause of action

After an error filled initial filing, bruce macleod finally did some great work analyzing and stating mortensen’s claims of wire fraud, breach of contract and data theft in a first amended complaint. He found that trans union and acxiom had stolen billions of dollars worth of data from individual trans union credit bureau franchisees across the united states and over $100, 000, 000.00 from cliff mortensen. Mr. Macleod called it “fraud”. He never claimed “wire fraud” which is a felony. Again, mr. Macleod was protecting his friends’ clients. Mr. Roger longtin of dla piper told one of the court reporters that bruce macleod had “cracked the case” but he (longtin) would deny it if queried.

Macleod demanded to see the personal computer hard drives of mortensen, his son and their businesses plus all of mortensen’s personal tax and corporate tax filings. Mortensen asked bruce macleod for reciprocity from the pritzkers, trans union and acxiom. Bruce macleod refused his request. Bruce macleod allowed trans union and acxiom to take mortensen’s personal videotaped deposition on ten different occasions, yet he never deposed robert pritzker (d.) or penny pritzker, the “de facto” owners of trans union. Bruce macleod destroyed those videos and of his court records against cliff mortensen’s wishes.

Ix. Anti-trust issues

In an anti-trust move, experian denied database access to cliff mortensen in 2000. Trans union, in a similar anti-trust move, denied cliff mortensen access to his own database in july of 2001. He was forced to terminate twenty employees. This was an extortionate attempt to force cliff mortensen to drop his lawsuit against trans union and acxiom. Trans union and experian aggressively pursued cliff mortensen’s customers in a blatant anti-trust, unfair competition move. Cliff mortensen asked bruce macleod to enjoin trans union from denying cliff mortensen access to his own database. Bruce macleod refused as it would be “too much legal work”. There was a conspiracy between trans union and experian to destroy mortensen’s businesses. They succeeded.

X. Extortion

During this access denial period david emery, chief financial officer of trans union at that time, asked cliff mortensen “are you ready to talk about signing the contract amendment now”? David emery was clearly committing extortion. Signing the amendment would have allowed trans union and acxiom corporation to continue their data theft. Mortensen refused any amendments.

Trans union and acxiom are organizations which have used extortion, theft, wire fraud, computer hacking and perjury to achieve their profit goals and revenue streams by stealing billions of credit records from individual credit bureaus. This clearly qualified as a rico action. This is the largest data theft and wire fraud in history.

Mr. Hennigan belittled the value of the case on many occasions. He stated the case was “only worth $400, 000.00”. When queried, bruce macleod did not have an explanation why one of the pritzker companies, conwood smokeless tobacco, prevailed in a similar unfair competition and anti-trust lawsuit against united states tobacco for 3 billion dollars including punitive damages (upheld at u.S. Supreme court and satisfied). United states tobacco was forced to issue stock to fund this settlement. Conwood tobacco v.U. S. Tobacco was an anti-trust case as was mortensen’s but bruce macleod and michael hennigan refused on several occasions to include an anti-trust or rico pleading in his case. Again, their lack of action protected trans union and acxiom. Cliff mortensen was so disappointed in his legal representation at this point that he contacted the law firm of boise, schiller and flexner, llp for representation. The firm refused his case for “a variety of reasons”.

In 2006, john blenke, chief counsel at trans union offered mortensen $7, 000, 000.00 to settle with secrecy. Mortensen rejected that offer.

Since mortensen’s case was under seal, trans union and acxiom had no motivation to “true up” with cliff mortensen and settle for their data theft and wire fraud. They did not admit to their theft and wire fraud until seven years later at settlement. Then they wanted a secret settlement as their admission of wire fraud crimes would “be embarrassing to penny pritzker and the trans union organization “. Bruce macleod and michael hennigan were always willing to oblige dla piper’s secrecy wishes.

The case was progressing very slowly through the courts. Mortensen had large financial obligations and he informed bruce macleod of his dire financial condition for years, yet bruce macleod still kept the case progression slow and under seal. He suggested that mortensen borrow $200, 000.00 from ralph wegis to help his financial position. That money only lasted six months. Bruce macleod suggested that cliff mortensen allow all of his real estate investments to go into foreclosure. He was insolvent by 2007 and forced into a weak settlement position. On settlement day, mortensen was in debt approximately $5, 000, 000.00 and had liquidated about $3, 000, 000.00 of his personal assets. Bruce macleod had copies of cliff mortensen’s tax returns. Macleod has extensive accounting expertise and he understood cliff mortensen’s untenable financial and emotional position. Bruce macleod’s actions had “broken” mortensen emotionally and financially. He set him up for minimal settlement. Five years before settlement, macleod had mortensen petition the court to explain his insolvency.

Xi. Dual representation

Incredibly, prior to settlement, bruce macleod suggested that he (bruce macleod) “become employed by opposing counsel, dla piper, to facilitate settlement”. His stated theory was that it would entice trans union to settle as he would then be barred from accepting any new cases against trans union or acxiom. He told cliff mortensen he did not want to go against trans union or acxiom again. He stated that it would be illegal for him to decline other similar cases unless he was employed by opposing counsel.

Cliff mortensen was flabbergasted! He believed bruce macleod was either breaking the law or at least violating california state bar ethics. He could not believe what bruce macleod was saying. Cliff mortensen told him “absolutely not”! Mortensen felt this would be legal malpractice and certainly not in his best interest. He no longer had any trust in bruce macleod, michael hennigan or their law firm. He began to believe that the fraternal relationship with dla piper was even cozier than suspected. On august 15, 2012, mortensen discovered that both firms had been working together for the john hancock insurance company on the parmalat (italy) bankruptcy case and catholic church litigation for years. Had mortensen known this, he would have terminated hennigan, bennett and dorman post haste.

Xii. Case belittlement and lack of trial preparation

Mortensen was forced into a weak settlement position particularly when bruce said “don’t start believing your own #”! Still, there were no “trial ready” motions or “at issue memoranda” filed on mortensen’s behalf. Macleod never demanded a “true up” of what was owed to mortensen. The delays accommodating trans union and acxiom corporation continued. The case was not positioned for serious settlement negotiations. Cliff mortensen was financially broke and emotionally broken and unable to continue with the stalled litigation.

Cliff mortensen’s hacked/stolen data was valued in excess of $100, 000, 000.00 (per contract breach) by forensic accountant and appraiser monica ip of hemmingmorse, san francisco, ca. There were at least one hundred other trans union franchised bureaus in similar situations.

Xiii. Mediation

At the suggestion of michael hennigan, mediation took place at the law offices of antonio piazza of gregorio, haldeman and piazza in san francisco. This was the first time mortensen had ever met michael hennigan. During mediation cliff mortensen stated to his lawyers that he wanted trans union to offer a settlement figure before he did. They all said “no” that cliff mortensen “would have to come up with a figure first”. Mortensen felt this would be bidding against himself and not good strategy. His lawyers gave no guidance in developing a settlement strategy or case value during or prior to mediation. Mr. Wegis said mortensen had “fought the good fight” but it was “time to settle”. Mortensen’s lawyers were as silent during the anthony piazza meeting. Cliff mortensen felt he had been set up and railroaded into settlement. Bruce macleod, michael hennigan, and ralph wegis offered no counsel or guidance during the mediation. Steve baron of mandell menkes was absent as was amy stewart of the rose law firm representing acxiom corporation.

Xiv. Settlement

Eventually, cliff mortensen proposed a settlement figure of $15, 000, 000.00. Anthony piazza said “no” he would not present the offer to trans union. This refusal violated negotiation protocol. Anthony piazza said the figure was “too high” but he did not say on what he based his conclusion. He just pulled a number out of the air with no consideration to the professional appraisal of monica ip at hemmingmorse. Attorney anthony piazza was supposed to be a neutral mediator. His bias toward trans union/acxiom and lack of neutrality cost mortensen a fortune. He then beat cliff mortensen down to $10, 000, 000.00. Cliff mortensen’s lawyers were silent and did not advocate his position at all. The smirk on michael o’neil’s face revealed the incongruity of the settlement. Bruce macleod did not inform cliff mortensen of the massive similar financial crimes litigation in which trans union was involved.

The case settled on october 31, 2007 for $11, 000, 000.00. The settlement called for forgiveness of all transgressions “known or unknown” and global settlement with a non-disclosure clause. Mortensen received $6, 000, 000.00 and his lawyers received $5, 000, 000.00. From mortensen’s proceeds he repaid mr. Wegis the $200, 000.00 loan from his retirement fund plus interest. He also paid wood & porter attorneys (referred by bruce macleod) $125, 000.00 for tax advice since michael hennigan said during the mediation that his firm did not dispense tax advice. Bruce macleod cautioned cliff mortensen to be very conservative with any settlement money as it may be needed it to pay federal taxes. Bruce macleod and michael hennigan knew it was a “net negative” settlement.

So much for super lawyers!

Nowhere has this settlement of data theft been publicly acknowledged in required 8-k, 10-k and s-1 filings for trans union and acxiom or elsewhere. This violated security and exchange rules and kept the investors uninformed of this data theft litigation. John blenke, chief counsel for trans union, initially offered cliff mortensen $7, 000, 000.00 in 2006 to settle secretly. This is not public information. His signature is on the 8-k, 10-k and s-1 filings for trans union. Acxiom corporation had similar filing requirements.

Trans union and its subsidiary, trans union healthcare, have used their data processing and consumer credit expertise and records to benefit from the implementation and management of obamacare, the affordable health care initiative put forth by barack obama. You will recall that penny pritzker (trans union and trans union healthcare) was obama’s finance chair in 2008. “mission accomplished”, barack! Getting the healthcare initiative was his number one priority.

The day cliff mortensen settled for $6, 000, 000.00 net, he was bankrupt by three million dollars and bruce macleod knew it. He, ralph wegis and michael hennigan settled cliff mortensen into bankruptcy. Mortensen had earlier petitioned the court on mortensen’s insolvency yet he denied knowledge of mortensen’s finances when he was queried recently by mr. Morgenstern of the california state bar. This was not mortensen’s plan for successful prosecution of the case. Cliff mortensen subsequently defaulted on seventeen real estate loans totaling millions of dollars. He felt he was forced to settle as his lawyers had no plans to take his case to trial and the opposition knew it. Cliff mortensen was not “made whole” and the subject was never mentioned by bruce macleod, ralph wegis, michael hennigan, antonio piazza or michael o’neil.

Two weeks after the mediation and prior to final settlement cliff mortensen asked bruce macleod if the mediation was binding. Mortensen wanted to cancel it. Bruce macleod stated that the mediation was indeed binding and could not be cancelled. This was not true. Cliff mortensen relied on bruce macleod’s false statement.

Xv. Destruction of records

There was a confidentiality agreement on the settlement with a $500, 000.00 penalty clause if cliff mortensen breached it. Dla piper demanded that cliff mortensen destroy all personal court records, documents and digital records of the legal proceedings. Cliff mortensen did not. Bruce macleod maintained all of his legal records and case log history on his computer. He has that digital record today. Two years after settlement ralph wegis returned to cliff mortensen all legal documents in his possession. Bruce macleod refused to do the same when requested. He destroyed them against cliff mortensen’s wishes.

Mr. Wegis had pressing financial concerns as he owed the california franchise tax board over $250, 000.00. Ftb file number 067966 dated march 17, 2010.

Xvi. Publication and
Freedom of speech

In april of 2011, cliff mortensen posted the details of the case on yahoo! Finance. Within 72 hours he received a disturbing telephone call from an irate bruce macleod threatening cliff mortensen with legal repercussions from dla piper and demanded that he “take down” the offensive posting immediately. Mortensen informed him that he would not. Oddly, bruce macleod stated that he “did not and could not represent mortensen any longer” and he had attorney andrew swartz of spiering, swartz and kennedy of monterey call him. Mr. Swartz stated that bruce macleod requested that he call as mortensen was in need of representation. Mr. Swartz was clueless about the call. Mortensen thanked him for his concern and told him he had no legal issues presently.

The next day mortensen received another disturbing call from equally irate opposing counsel, michael o’neil of dla piper. He threatened to sue mortensen for $500, 000.00 and to enjoin him from breaching the confidentiality agreement. He demanded that mortensen take down the yahoo! Finance posting. Mortensen informed mr. O’neil that he had every legal right to discuss any crimes committed against him at anytime and anywhere he chose. O’neil queried “why now”? He followed up his request in email format at mortensen’s request. Trans union was in the process of an initial public offering and this theft and fraud case settlement could be an issue of concern at the securities and exchange commission. It still is.

On july 5, 2011, ernst and young filed a consent form s-1 for trans union’s initial public offering. John blenke’s name was listed on that filing as evp and corporate counsel for trans union. The ipo was withdrawn february 17, 2012.

Xvii. Change of ownership

In 2010, trans union was sold to a partnership of madison dearborn partners, llc, and in 2012 sold again to goldman sachs’ gs capital partners and advent international in early 2012.

Bobby mehta, trans union’s president has stepped down as well as oscar marquis, david emery, harry gambill and bill rogers. Charles morgan, former ceo of acxiom corporation, has also been replaced as well as much of upper management.

Cliff mortensen has never heard from dla piper, michael o’neil or bruce macleod again.
Xviii. Malpractice

1. Case was filed under seal with a protective order against the wishes of the mortensen.
2. Failed to include causes of action for wire fraud, rico, anti-trust, slapp back, or malicious prosecution lawsuits.
3. Failed to file claim with insurance company for theft of data.
4. Failed to disclose that both bruce macleod and dla piper (adversary) represented john hancock life insurance company in the parmalat bankruptcy.
5. Failed to disclose that dla piper and hennigan, bennett and dorman both represented the catholic church.
6. Allowed ten depositions of cliff mortensen (abusive) and no depositions of the pritzkers.
7. Demanded all of mortensen’s personal and business tax records and none from the pritzkers or trans union. T
8. Failed to include extortion claim against david emery, chief financial officer of trans union.
9. Failed to advise mortensen during mediation. Mortensen’s lawyers sat in silence.
10. Failed to force mediator to deliver mortensen’s demand to trans union during mediation.
11. Bruce macleod suggested that he go to work for trans union so that he could never again sue trans union or acxiom. This dual representation of both plaintiff and defendant was not in mortensen’s best interests. Mortensen never agreed to this.
12. Bruce macleod, michael hennigan and ralph wegis settled mortensen into bankruptcy. Mortensen subsequently defaulted on 17 real estate loans.
13. When mortensen wanted to cancel the settlement he asked macleod if it was binding, mcleod lied and stated that it could not be cancelled. This was a lie that cost mortensen dearly.
14. Macleod let the case languish for seven years. At the time of mediation no “at issue” or trial ready motions had been filed with the court.
15. Macleod was ordered by mortensen to remove the case from protective order and unseal it. He refused on ten occasions. This was a fiduciary failure that weakened the value of mortensen’s case.
16. Mortensen informed macleod of his insolvency and still he let the case languish. This benefitted trans union and acxiom and forced mortensen to settle the case which was a bankrupt settlement. Mortensen was not made whole.

Xix. Summary

Messrs. Macleod and hennigan placed their own professional relationships with dla piper above mortensen’s interests. They deliberately stalled and cloaked the case in secrecy to mortensen’s detriment and to trans union’s and acxiom’s benefit while they were working at the same time on the huge international parmalat bankruptcy and roman catholic church cases with dla piper.

Their actions caused mortensen and his family great financial and emotional harm.
The damage to mortensen’s credit is ongoing, yet trans union’s credit rating is unblemished after defrauding over one hundred trans union credit bureau franchisees out of billions of dollars. Their actions depleted mortensen’s substantial net worth. Who said “crime doesn’t pay”? Certainly not penny pritzker or goldman sachs!

California lawyers are officers of the court and as such must be held to the highest legal bar. They did not meet standards of good practice.

Messrs. Macleod and hennigan can be reached presently at the law firm of mckool smith and hennigan, 865 figueroa st., los angeles, ca 90017, 213.694.1200. They are partners there. Mr. Hennigan can also be reached also at quail h farms, 5301 robin avenue, livingston, ca 95334, 209.394.8001

Certified as true and correct january 5, 2013

Cliff mortensen

933 w. Alisal st.
Salinas, ca 93901
831.320.3565
[protected]@2020credit.com

Pat mortensen

Clifford michael mortensen

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mikeinri
, US
Mar 13, 2012 2:02 pm EDT

They are tanking my credit score with fake reasons. People can not do anything about this. You have to do all they work after they file the report. In the end they can do anything because noone watches them. They should be in jail. FRAUDS! Don't buy their reports and feed into their game.

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TransUnion unauthorized charges

on July 6th I ordered a free credit report. On July 22nd I called and closed this account but here it is September 24th and I have been charged $14.95 the last 2 months. When I called again today the guy told me that they offered me another free month and I accepted-this is a lie. I want this to be known and try to get my money back.

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TransUnion innacurate, incompetent

Transunion is a joke. They still have my old address - moved 2 months ago (and as such, still show my motgage open) my old employers company names are so ###ized as to be unrecognizeable.
I disputed some old charges with Macys credit (which is a whole other complaint) with all 3 credit reporting companies. The other 2 companies cleaned it up and my credit score is excellent. But, I almost did not get financing on a car due to Transunion doing nothing about this dispute and having grossly inaccurate info on me. In fact, my opening sentance is a quote from the car dealer's credit manager - "we approved you based on the other 2 reports - Transunion is a joke."
When I called to speak to someone at TU, it took four calls before I got someone I could understand - they quite obviously outsource their "support" to a foreign land. Not the operators fault, but if I can't unserstand them, they can't help me.
I cannot begin to describe my frustration. That a company this poorly run has such a tremendous effect on people's lives is a crime.

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Update by moony
Jun 10, 2011 11:09 pm EDT

there was nothing wrong with the language used and if you read the complaint you might notice the criticism is of the company policy of outsourcing to a foreign country, not of the people themselves. But I'm certain you are quite proud of your own clever criticism. Who sits and reads these anyway if they don't have a common complaint?

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TransUnion alot of people who filed a claim got ripped off

I'm sure other people like myself got ripped off in their transunion class action suit. The emails that was sent out i never recieved. The texas attorneys that are handling the class action suit are Terry Saunders and Ryan Thompson both from austin texas. These attorneys wanted to save postage so they both agreed to send out emails to everyone so i w2as told by the project manager when i called. What a stupid way of doing business and unprofessional. Everytime i had to deal with a attorney it was always done by telephone or the United States mail.I submitted my form online before the deadline of august 31 2010. I submitted my form on august 15 2010. So the people that NEVER ever got a email or they thought it was spam or the email wanted personal info from you like a social security number plus myself ALL GOT RIPPED OFF from any cash settlement. I have people in washington d.c. plus somebody in texas that might be able to still get me in plus everybody that still might have a chance in getting money should all join me at www.sueeasy.com see you there!

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hiddenissues07
Louisville, US
Oct 14, 2012 2:46 pm EDT
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I received an email form the attorneys concerning the Transunion Lawsuit. I followed ALL instructions, and sent information back to them quickly. While waiting, a friend told me she got her payment of 200 plus dollars. She asked if I had received anything and I said "no." To make things worse, I'm the one who told my friend about the lawsuit. Nevertheless, I received an email confirmation that my information was received and processed. I still have the copy in my email folder. When I called, I was amazed that the representative was so mean and hateful. She said she couldn't find my name or social security number and said there was nothing she could do. I told her I had an email confirmation and that I turned everything in. She then hung up. I called back MULTIPLE times, sent emails, left messages and they NEVER even attempted to call me back. I was entitled to the payment.

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Louis Blanchet
Chicago, US
Jan 06, 2012 4:33 pm EST

These attorneys' seem to be incompetent.

the person I am in contact with told me 2 weeks ago that an e-mail went out with an update on the situation - I have received no update e-mail as of the time of this comment.

I am filing a complaint with the U.S. Attorney and the local office of the FBI.

The woman's name I have been in contact with has the last name of Cox.
Perhaps if we shower her with e-mails along with e-mails to the U.S. Attorney they will get the picture.

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TransUnion bate and switch

I signed up and paid for what I thought was access to my credit score and report for one year through TransUnion. I was on the TransUnion "official" website when I gave all my information. I actually logged in several times through the TransUnion site. That was in December. Now a few months later when I log in, it doesn't show me the report or the score. I can see my account information and some contact information...but the number they give for support states it's TransUnion, but you are connected to True Credit.com. This is not who I chose to do business with. Now I can not find anyway to report this to TransUnion and True Credit will not honor the deal I made with TransUnion because when they look at their little computer screen, it shows I paid for my score only. I tried to explain it many times to them and they stood their ground by not giving me what I paid for. What I don't understand is why does TransUnion have so many advertisements and links to other things besides what you actually came to them for in the first place.

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TransUnion the call centre just does not answer the phone

First of all the Callcentre just does not answer the phone, i've been trying to call for the last 2 weeks, everytime holding for more than 15min, no answer, I understand that there's high call folumes, but really! I've have paid up everything that was on my name more than 'n year(some more than 2 years) ago. The companies never cleared my name from there side, I contacted them all an requested that they do so, and according to them it has been done, I am trying to get vehicle finance and it is rejecting because of this. This is horrible service. The hole idea of your Company is to help us manage our credit better, but it does not seem to be the case! I need somebody to contact me urgently, this is not acceptable!

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Vinsote
, US
Jan 18, 2011 5:14 pm EST

On 4 June 2009 I settled my Vodacom Credit Card. All was okay. Last week my wife and I applied for a Home Loan. We were informed that I am listed on ITC, with the reason beeing that my Vodacom Credit Card is in AREARS, and I am still owing the full outstanding amount! I have spoken to Bongani Dhlaphu on [protected] and he confirmed that I need to get a letter form the admin department stating that the account is paid and closed. i could not be provided with a number to phone, but only a fax number. I have faxed through the request now, but was informed by Bongani that it will take 48hours+. I have to get that letter, in order to get the approval, or else we will lose the house! I need that letter a.s.a.p! Please help!

I have signed the OTP for the house, thingking that all is fine. I NEED THAT LETTER A.S.A.P!

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100CreditRestore
Murrieta, US
Sep 13, 2010 12:19 am EDT
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You may want to try calling them really early in the morning... otherwise if you call in the afternoon...you will be on hold forever... Try both of these numbers, if the hold time is too long for one, hang up and try the other number. If you get a Rep that is giving you issues, hang up and call back and try and get someone else that knows what they are doing... Do not let them talk you into giving them a credit card number to obtain a credit report. You should be able to get one for free online if you are trying to do a dispute. And do not let them talk you into doing a dispute over the phone either... Let them know you prefer to review your credit first before proceeding with anything...

Transunion #'s
[protected] or [protected]

If you need help with your credit you could email me at 100creditrestore@gmail.com
Goodluck!

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TransUnion impossible to obtain your credit report

I have been trying to obtain my credit report from this comapny for a period of time. When I first logged on I was prevented from using the supplied password. I was Locked out. After 5 12 hours of trying to get throught to find out why I was told that they didn't have my updated details. This was immediately faxed to them. I was informed that I would be able to acces my report in 48 Hours. I tried again after the 48 hours and was still logged out. I then asked 96 hours later I asked to speak to a manager and after a number of mistries was finally put through to a Mr Bongani. He said that my information was invalid and that they hadn't received my updated details. These were faxed to his personal fax number. He PROMISED that my credit report would be e-mailed that same day 31 August 09. On the 1 September I phoned again to find out what was happening as I had not received my report as promised and I was still logged out on the site. Mr Bongani wouldn't take my call so I left a message. I am still waiting for him to return my call and my credit report. ITHOUGHT BY LAW THAT I HAD THE RIGHT TO THIS ONCE A YEAR.

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100CreditRestore
Murrieta, US
Sep 13, 2010 12:29 am EDT
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You could go to this link to request all 3 of your credit reports for free either over the phone or through the mail. I would recommend doing both. You could just print out the form and request all 3. As far as contacting Transunion over the phone... if one person is not helpful, hang up and try someone else... have them send a reset of your password to your email. Make sure they unblock you also from accessing your credit report. Trying calling early in the morning so you are not put on hold too long during the day or afternoon.

Here is the link to obtain your free annual credit reports...

https://www.annualcreditreport.com/cra/order?phone

Here are two contact numbers to call for Transunion, try both...

Transunion #'s
[protected] or [protected]

If you need help with your credit, you could email me at 100creditrestore@gmail.com

Goodluck!

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TransUnion my report

Transunion is a joke... they are so full of it. Ive been trying to verify I am myself for 3mos. now this is ridiculous. They keep sending me papers saying they cant verify that I am me because of this or that I have a letter right now from them again saying that my proof they required is illegible which isw ah crock so here I am sending it again but now im sending my original bill they can have it I want to send my original drivers license (can I do that) they can have that too if thats what it takes... It would of been easier to go to my doctor and submit blood but they'd probaly say they didnt get that either... Im going to send the documents AGAIN but I clearly see that they are just buying time and they will reject them too. I went to the web site FTC (Federal Trade Commission) but it says they dont take personal complaints. My e-mail is [protected]@yahoo.com if anyone out there knows who /where/how I can make a complaint please send me the information it would not only save me time but postage stamps also...

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TransUnion - anyone can blacklist anyone in south africa

It is far to easy to get blacklisted in South Africa, all you have to do is go to the court and make an accusation against someone. Just a summons, whether you go to court or not is enough for ITC to blacklist . It is disgusting and should be stopped. I was issued a summons by a former employer, the matter never went to court yet ITC can still list you for...

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TransUnion stay away

Good luck trying to cancel. I have been trying for eight months and every month, like clockword, the charge shows up on my statement. Despite 7 phone calls including another 8 today, nothing is resolved.

They had my address at one I haven't lived in nine years. They refuse to refund my monthly fee despite trying to cancel since january. I was cut off several times, re-routed and ultimately resolved nothing.

I now have phone calls into the president of transunion, bobby mehta; the vp of communications and the president of consumer relations. Next step are the networks. We'll see if I get a phone call back. Granted it's only $80. But it's the principle.

I am a media relations person and if my company treated people like this, I wouldn't blame them for going to the news channels. Stay away from true credit and transunion under any and all circumstances!

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chris younts
IBERIA, US
Dec 19, 2020 11:19 am EST

Transunion is a fraudulent company apparently run by the mafia. Every thing they do is a fraudulent scam. Never ever let them into your bank account. If a job requires you to contact Transunion, get a different job.

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TransUnion cancellation

All I want to do is cancel my free membership so I don't get charged after the trial date. I was given this website to do so, but can't find cancellation anywhere?

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100CreditRestore
Murrieta, US
Sep 13, 2010 12:11 am EDT
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You need to just call your bank and have them send you a new credit card with a new credit card number... Tell them you have unauthorized charges to your credit card... You could request to have all the charges that were done by transunion credited back to your bank account. You need to do this right away. They should be able to block the current credit card instantly over the phone but make sure they block the card. It is possible to have more than one credit card active and linked to the same checking or savings account. Goodluck!

TransUnion Customer Reviews Overview

TransUnion is a leading global credit reporting agency that provides credit information and risk management solutions to businesses and consumers. With a strong focus on innovation and technology, TransUnion has earned a reputation for delivering accurate and reliable credit reports and scores.

Customers who have used TransUnion's services have praised the company for its user-friendly website, easy-to-understand credit reports, and helpful customer service. Many customers have also noted that TransUnion's credit monitoring services have helped them detect and prevent fraud, and have given them peace of mind when it comes to their credit.

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Overall, TransUnion has received positive reviews from customers who appreciate the company's commitment to accuracy, security, and innovation in the credit reporting industry.

TransUnion In-depth Review

Overview: TransUnion is a leading company in the credit reporting industry, providing businesses and individuals with valuable insights and information. With a strong background in data analytics, TransUnion offers comprehensive solutions to help businesses make informed decisions and individuals manage their credit effectively.

Services Offered: TransUnion offers a range of services to meet the diverse needs of its customers. These include credit reporting, identity verification, fraud prevention, risk management, and data analytics. Each service is designed to provide accurate and actionable information, enabling businesses to mitigate risks and individuals to make informed financial decisions.

Customer Experience: Accessing TransUnion's services is a breeze, thanks to their user-friendly website and online platform. The website is well-organized, making it easy for users to navigate and find the information they need. Moreover, TransUnion's customer support team is highly efficient and responsive, ensuring that any queries or concerns are addressed promptly.

Data Accuracy: TransUnion's commitment to data accuracy is commendable. They have robust verification processes and quality control measures in place to ensure the reliability of their data. By employing advanced technologies and rigorous checks, TransUnion maintains a high level of accuracy, providing customers with trustworthy information for making critical decisions.

Data Privacy and Security: TransUnion takes data privacy and security seriously. They have implemented stringent policies and practices to protect customer information from unauthorized access or misuse. With industry-leading encryption and secure data storage, customers can trust that their data is safeguarded at all times.

Industry Reputation: TransUnion has established a strong reputation within the industry. Their expertise and track record have positioned them as a trusted partner for businesses and individuals alike. When compared to competitors and market leaders, TransUnion stands out for its comprehensive solutions and commitment to delivering accurate and reliable information.

Pricing and Value for Money: TransUnion's pricing structure is competitive and offers good value for money. They provide flexible options to cater to the varying needs and budgets of their customers. Considering the quality and depth of the information provided, the cost is justified, making TransUnion a worthwhile investment for businesses and individuals.

Transparency: TransUnion maintains a high level of transparency in its processes and policies. They provide clear and accessible information regarding data sources and methodologies, ensuring customers have a complete understanding of how their information is collected and used. This transparency builds trust and confidence in the services provided by TransUnion.

Industry Expertise: TransUnion's team members possess extensive knowledge and expertise in the industry. With qualifications and experience in data analytics, risk management, and credit reporting, they are well-equipped to provide valuable insights and solutions. Customers can rely on TransUnion's expertise to navigate the complexities of the credit reporting landscape.

Innovation and Technology: TransUnion embraces innovative technologies to enhance its services. By leveraging advanced analytics and machine learning, they stay at the forefront of industry advancements. This enables them to deliver cutting-edge solutions and adapt to the evolving needs of businesses and individuals.

Partnerships and Collaborations: TransUnion has established strategic partnerships and collaborations to enhance its services and offerings. These partnerships bring added value to customers by integrating complementary solutions and expanding the scope of available information. The impact of these collaborations is evident in the comprehensive and holistic solutions provided by TransUnion.

Social Responsibility: TransUnion demonstrates a strong commitment to social and environmental responsibility. They actively engage in community initiatives and sustainability efforts, contributing to the betterment of society. By aligning their business practices with social and environmental goals, TransUnion sets an example for responsible corporate citizenship.

Overall Rating: TransUnion is a reputable and reliable provider of credit reporting and data analytics solutions. With their accurate and actionable information, user-friendly platform, and commitment to data privacy, TransUnion offers immense value to businesses and individuals. We highly recommend TransUnion to anyone seeking comprehensive and trustworthy credit reporting services.

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