I contracted Transparent International in August 2024 to ship my household goods from the U.S. to the U.K. At collection, I paid $3,790.00. A second 'overflow' invoice of $4,171.04 was issued and paid in December 2024.
Despite paying nearly $8,000 in total, as of August 2025 my shipment has still not departed the United States.
I have made repeated attempts to get updates, including direct emails to the Operations Manager, but have not received even a response. I do not have a timeline, tracking number, or any confirmation of progress.
This lack of communication and failure to provide the service contracted is unacceptable. I am now escalating to the Better Business Bureau and the Federal Maritime Commission.
Consumers should be aware of these issues before choosing Transparent International for their international move.
Desired outcome: Delivery of goods
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No, the shipment has not been delivered. I am waiting for the company to provide verifiable documentation regarding its whereabouts.
1 comments
Have you received your shipment? We’re experiencing problems too.