Menu
TrampolineAndMore.com Customer Service Phone, Email, Contacts
TrampolineAndMore.com
reviews & complaints

TrampolineAndMore.com
reviews & complaints

TrampolineAndMore.com Complaints Summary

2 Resolved
10 Unresolved
Our verdict: With TrampolineAndMore.com's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
File a complaint
Write a review
Verified
The authenticity of the customer service contact information for TrampolineAndMore.com has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Click here to get notifications about new complaints of TrampolineAndMore.com. We promise not to send you any unrelated messages
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews

TrampolineAndMore.com complaints 12

Sort by:

Newest TrampolineAndMore.com reviews & complaints

ComplaintsBoard
R
12:43 am EDT

TrampolineAndMore.com Disappointed

I have ordered a pad from TrampolineAndMore website and the one I received was the wrong size. I contacted TrampolineAndMore customer service right away and asked for a replacement, but their rep replied rudely and said that was the last size they had in stock. Then I asked for a refund and he promised to contact me back later but never did that. I'm still waiting for my money!

Read full review of TrampolineAndMore.com
Hide full review
ComplaintsBoard
L
3:31 pm EST

TrampolineAndMore.com Trampoline accessories

I ordered padding and a net for a 15 ft trampoline. The box arrived clearly stating 14ft. Since the promotion for these products was ending and there was no one answering the customer service line, I reordered. I then received a 14ft net with the correct padding. For three months I emailed, made telephone calls and finally reported them to the BBB. They lied and said that they had called me (no message and no record of missed call from them until report to BBB). When I tried to speak to a manager, they were always "too busy". In short, I am out close to $200 for merchandise that doesn't fit. I will be starting a small claims court case in the morning. DO NOT BUY FROM THIS COMPANY

Read full review of TrampolineAndMore.com
Hide full review
ComplaintsBoard
W
8:28 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

TrampolineAndMore.com did not ship item

I ordered a mat almost a month ago, but they have never shipped it. Their website says, "Yes, we ship to U.S. military addresses worldwide!" (we are at a DPO address). In trying to work out what's going on, I received this valuable information in an email from them: "We just checked with our IT department and it was incorrectly inputted it is not worldwide. It is only if the base is in the US." Sounds like they do this sort of thing to a lot of people. Anyone out there know how to get a class-action lawsuit going?

Read full review of TrampolineAndMore.com and 1 comment
Hide full review
1 comment
Add a comment
B
B
Bakluss
, US
Sep 09, 2011 5:20 pm EDT

We ordered a mat and found the quality to be lacking. We returned it within one week (with a delivery tracking number) and it was received by them on July 27th. Here it is September 6th and they still won't refund my money. I have e-mailed them 17 times - they have responded 3 times saying they would refund my money ASAP. They never answer their phones. DO NOT BUY ANYTHING FROM THEM! I have reported them to paypal and the BBB.

Is TrampolineAndMore.com legit?

Our verdict: TrampolineAndMore.com's operations, reviewed by Complaints Board, reveal a mostly legit stature albeit not without reservations. This assessment encourages users to navigate TrampolineAndMore.com's offerings with a discerning eye, especially scrutinizing the fine print and any user feedback closely.

TrampolineAndMore.com earns 68% level of Trustworthiness

Good Credibility Notice: TrampolineAndMore.com rated around 68% by Complaints Board. Generally safe, but exercise caution in information sharing.

We found clear and detailed contact information for TrampolineAndMore.com. The company provides a physical address, phone number, and email, as well as social media account. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Trampolineandmore.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows TrampolineAndMore.com website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

Trampolineandmore.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Trampolineandmore.com you are considering visiting, which is associated with TrampolineAndMore.com, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

A trust mark has been identified for a trampolineandmore.com, but it is important to verify the trust mark and its source to ensure that it is legitimate. Ensure that the trust mark is genuine by clicking on it and verifying its authenticity through the issuing organization's website.

However ComplaintsBoard has detected that:

  • Trampolineandmore.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The trampolineandmore.com may offer a niche product or service that is only of interest to a smaller audience.
  • TrampolineAndMore.com protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to TrampolineAndMore.com. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
V
6:52 am EST

TrampolineAndMore.com I paid 75$ for this mat but could not get this shop to ship my order

I have a very similar story. Bought a mat from them in Sept but ordered the wrong one. After I sent an e-mail, I got a reply saying that I needed to print their email and ship the part back to them. I did exactly as instructed and they even acknowledged receiving my part. I was told the item would be processed between 24-72 hrs. After that, no e-mail reply, not even anyone to answer my call. I thought they knew my phone number and did not want to answer. I tried different phones, still no answer. I paid 75$ for this mat but could not get this shop to ship my order. Is there anything I can do other than reporting these crooks?

Read full review of TrampolineAndMore.com
Hide full review
ComplaintsBoard
V
5:22 am EST

TrampolineAndMore.com This place is the biggest joke i have ever experience from buying something online

This place is the biggest joke i have ever experience from buying something online. no one ever picks up the phone and they certainly do not ever call you back. product is crap and doesn't last. they were suppose to refund me some money because after the second trampoline13" ft cover didn't last more then a yr. i decided all this crap from china was just that and i want a pro-rated refund still haven't seen a dime. I called the BBB and they say there was over 90 cases against them that apparently have gone unanswered. Stay away!

Read full review of TrampolineAndMore.com and 1 comment
Hide full review
1 comment
Add a comment
L
L
Linde lou
, US
Apr 08, 2019 11:31 pm EDT

I paid $167.66 for a rectangular mat and several new springs. This was a birthday and Christmas present for my grandkids. They never received it. I had moved to California to take care of a friend after his open heart surgery and did not know the grandkids never received the gift.
After looking into the order I found my card had been charged but the merchandise was never shipped.

ComplaintsBoard
L
7:31 pm EDT

TrampolineAndMore.com I will never purchase anything from this company

This is the first experience I've had with Trampolineandmore. I received the replacement mat and it was the incorrect size. I called the 1800trampoline and they were wonderful and told me they would reship immediately and to send back the other mat with the enclosed label once I got it. They were great until Sydney, from Japan, the owner, as he calls himself called me that afternoon from another company called trampolineandmore. I ask him if he was with 1800 trampoline and he said they are third party vendors. He told me I would not be receiving another mat that I made a mistake and that was to bad. This owner, as he called himself, called me a B*%CH and told he to return all the mat and the pad I ordered (over $200 in equipment) because he didn't need or want my business. His cursed several times at me. I finally hung up. He needs to return to his country and learn manner and how to work with customers. I will never purchase anything from this company and will be advertising against this so others that have grandchildren and children don't get stuck with parts that do not fit and get abused on the phone. BAD BAD EXPERIENCE AND LOTS OF MONEY LOST!

Read full review of TrampolineAndMore.com
Hide full review
ComplaintsBoard
G
11:21 am EDT

TrampolineAndMore.com Do not use this site

I ordered a simple set of 10 replacement springs over a month ago and they immediately charged my debit card. I still have not received the product. They have given me a half dozen excuses why but I have to follow up with them on a weekly basis. They have blamed IT, the shipper, a computer glich, and have promised that it has been / will be sent several times but when I press for a package tracking number they keep ignoring my requests. - Do NOT use this site!

Read full review of TrampolineAndMore.com
Hide full review
ComplaintsBoard
T
4:18 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

TrampolineAndMore.com Wrong items shipped

On 122410 I ordered replacement 7" springs for our trampoline. Once I opened the box, I noted that 2 of the springs were shorter as well as several of them appeared "loose" and worn. After measuring I determined that 2 of the springs were 6 1/2". I have tried contacting them for a week through the phone numbers listed on their website, on the invoice, through email, & finally even through a fax. As of today I have still heard no reply & since they are obviously going to be so unresponsive to me they have left me with no choice but to dispute the charge with my card company. I will spend more than the charge of the springs alone in attempting to dispute this charge but it does not matter. This company is a complete scam & unresponsive to customer concerns. I WARN everyone to steer clear of doing business with them.

Please see attached photo. You can see that the outer two are obviously shorter as well as see the measuring tape. You can also see the difference in color.

Read full review of TrampolineAndMore.com
View 0 more photos
Hide full review
ComplaintsBoard
K
5:33 pm EST

TrampolineAndMore.com Stop buying from them and shut down their fraudulent business

I purchased a trampoline pad from trampolineand more which per the website had a one year warranty and two to three year expected life. After six months of use the pad disintegrated. The blue plastic covering cracked and the foam padding was blown all around my yard. I called trampoline and more and was told that I would receive a replacement pad. After two weeks with of no action I called again and was told that they had some issues with the pad manufacturer, that they had many defective pads and that the replacement pad would be shipped our soon. Four weeks later I called and was told that the pad warranty had exopired and that they were not responsible for any replacements. When I checked the website, sure enough, they had modified the posted warranty period to six months instead of the one year waranty shown when I made my purchase. These people are dishonest and sell poor quality merchandise. Anyone who purchases from this website is supporting a company that rips off innocent consumers. If you don't care about throwing away your own money, at least consider that your are keeping these thieves in business to con future unsuspecting customers. Stop buying from them and shut down their fraudulent business.

Read full review of TrampolineAndMore.com
Hide full review
ComplaintsBoard
G
6:52 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

TrampolineAndMore.com Refund for return.

Ordered enclosure 5/2010 that did not fit trampline. Called to confirm problem, and as instructed returned the item at a cost of $50 for shipping. By the way, most of my calls and emails went unanswered "sorry- we are expanding our warehouse and our phones are temporarily down "(for months). When I finally got through, was promised a credit card refund 7/2010. Followed up via email 9/2010 and 11/2010 because no refund was issued. On 11/16/2010 they promised to send out a refund check. It's now 12/28/2010. Buyer beware-- better off buying your trampoline enclosures at the local brick & mortar!

Read full review of TrampolineAndMore.com
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
B
2:50 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

TrampolineAndMore.com fraudulent website

charged 80.31$ for a trampoline enclosure that was never received . 1-877# always indicates same message ...due to warehouse expansion all of the lines are currently down - pls email [protected]@trampolineandmore.com. Nothing.

Read full review of TrampolineAndMore.com and 5 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
5 comments
Add a comment
C
C
camp maint
, US
Jan 06, 2019 11:57 pm EST

First we got the wrong size of mat and springs by using the instructions on the web site and had to pay to return them, then we got shorted the springs on the second try. After numerous calls we finally got a hold of someone and were told we would receive a refund for the missing springs, refund never happened. Glad we didn't take the option of purchasing a whole new set and then waiting for a refund when they received the wrong size set back. Seems we would have been out a whole lot more money.

M
M
Mel34
Horizon City, US
Mar 05, 2014 12:15 pm EST

I am pleased despite all the negative reviews I've seen, I ordered 15-5.5 springs for my trampoline only to receive 5 days later 15-3.5 springs on a Saturday so waited till Monday true they did not answer their phones but with in an hour of my email to them I received a quick response apologizing and a reference number to a new order they were shipping out to me with the correct order.

L
L
leadtech
, US
Dec 19, 2013 11:26 am EST

I've been trying to order a trampoline tent for 3 weeks now. No one ever picks up when you call it Christmas who doesn't have extra customer service help around this time of year. I'm really beginning to believe this company is a fraud!

G
G
glgl
, CA
Apr 26, 2013 12:03 pm EDT

I disagree. Trampolines and More has amazing Customer Service. Sorry you had a bad experience, but they have gone over and beyond for me. I received a broken part in my first order, and they promptly send me a replacement as quickly as they could manage without charging me anything extra or even asking me to return the broken part. Following that, I realized that I had ordered the wrong size and once again they promptly helped me fix the problem and are sending me a whole new order. Their customer service is excellent...there is someone answering the phone or returning emails during regular business hours, and they are pleasant and fantastic to talk to. OUTSTANDING

C
C
consuela edwards
Toledo, US
Jul 12, 2011 1:02 pm EDT

i order and trampoline mat for 124.00 ..when mat came it was defected the company claim they were gonna send another they didn't i'ts going on 3 weeks..this is ### i want my money back they want return my calls at all...

ComplaintsBoard
A
2:51 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

TrampolineAndMore.com Fraud

I ordered a trampoline mat back in July. They took the money out of my account and never delivered the mat. When I requested a refund in August they told me they would send me a check but two months later I still am out $100. Thier phone lines are out of service and they will not answer my emails.

Read full review of TrampolineAndMore.com
Hide full review
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

TrampolineAndMore.com contacts

Phone number

1877 775 8880

Website

www.trampolineandmore.com

Elevating the Voice of the Consumer

Empowering Real Complaints

At ComplaintsBoard, we understand the impact of genuine consumer grievances. Our platform is a dedicated space for authentic voices, where complaints, both positive and negative, are shared with honesty and transparency.

Dedicated to Validating Complaints

We are committed to ensuring the authenticity of every complaint. Our team uses rigorous verification methods to confirm that each complaint stems from a real customer experience, maintaining the integrity of our platform.

Encouraging Detailed Complaint Narratives

We value complaints accompanied by concrete evidence. Be it a photo, a detailed narrative, or additional documentation, such substantiation lends credibility to your complaint, aiding others in making informed decisions.

Balanced and Constructive Dialogue

ComplaintsBoard is more than a platform for airing grievances; it's a community where balanced dialogue is encouraged. We welcome complaints that not only point out issues but also recognize any positive interactions, promoting a fair and comprehensive perspective.

A Free and Impartial Platform for Complaints

Our unwavering commitment is to provide a free and unbiased platform for all complaints. Every complaint is given equal importance, ensuring your concerns are heard and respected, irrespective of their nature.